Boston's Best Chimney

A 495 Reviews

Founded 1989 • Angie's List since November 2002

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Licensing

No License Required for Trade
Insured
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Hours

Monday
7:00 AM - 4:00 PM
Tuesday
7:00 AM - 4:00 PM
Wednesday
7:00 AM - 4:00 PM
Thursday
7:00 AM - 4:00 PM
Friday
7:00 AM - 4:00 PM

Company Contact

76 Bacon St

Waltham, MA 02451

Description

Boston’s Best Chimney is your one stop chimney service company specializing in every aspect of chimney maintenance and repair. We feature chimney sweeping, chimney relining, chimney repairs, chimney rebuilding and chimney restorations at competitive rates. BBC has provided top quality service to homeowners and businesses in and around the Boston area since 1989. We have received numerous accolades for our old world craftsmanship and new world technology. Boston's Best Chimney has over 35,000 satisfied clients and is well respected in the local market both among homeowners and realtors. In addition to our residential homes serviced we have extensive experience with commercial venting. Award winning....

Verified Reviews

495 Total Reviews
Reviews by Rating
A Rated
415
B Rated
34
C Rated
15
D Rated
14
F Rated
17
Read reviews by category
chimney repair (389)chimney sweeping (162)chimney cap repair (131)masonry (59)fireplace repair (47)hvac repair (12)water heater repair and installation (5)home remodeling (4)gas fireplace repair (1)stucco repair (4)cabinet making (3)animal removal (1)
Showing 1-10 of 495 reviews
A

RATED

06/01/2020

We had several email exchanges with Lindsey and she was very helpful and informative. In the end we have decided to postpone the work since we are selling the house. If the buyer wants us to perform work on the chimney, we will definitely use Boston's Best Chimney.

DESCRIPTION OF WORK
Needed a 70 year old chimney inspected and possibly repaired

CATEGORY chimney repair

HIRE AGAIN? Yes

WORK COMPLETED ON 06/01/2020

A

RATED

05/15/2020

Boston's Best Chimney is excellent. It was easy to set up an estimate and schedule the work. Chad did the job, and he is great. I highly recommend BBC.

DESCRIPTION OF WORK
Chimney crack repair and chimney liner

CATEGORY masonry,chimney caps,chimney repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/08/2020

A

RATED

01/29/2020

It went fantastic! Anyone needing work on their chimney.....get this company to your home.

DESCRIPTION OF WORK
Chimney liner and new piping. A cap. Waterproof the top of our chimney.

CATEGORY masonry,chimney caps,chimney repair

COST $7,400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/21/2020

F

RATED

01/13/2020

I scheduled an appointment for January 13th at 8am. I took the morning off work for this appointment. I called in at 9:30am the morning of the appointment after no one showed up or called to say they would be late. I was told the person responsible for writing down the appt. had "forgotten" to enter it into their system. I lost half a day of work for this. Totally un professional, I will find anot...

DESCRIPTION OF WORK
chimney inspection and sweep

CATEGORY chimney sweep

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed] is absolutely right. I responded to the email from home which came in during our office Christmas break and I forgot to secure the date upon our return. As soon as I heard the error, I called back the client and personally apologized, offered a discount and to get someone over there right away - which he declined. I do understand the domino effect that my personal error c...
F

RATED

01/07/2020

They came for a chimney inspection. Were here for <10 minutes. Told us that we could not use either chimney. Did not sweep or clean. Told us that the front chimney needed a new liner (which was confirmed by another chimney person) and the back chimney needed a fan. I called multiple other chimney folks, who let me know that the back chimney could likely be used as long as we primed the fire place ...

DESCRIPTION OF WORK
Chimney inspection and evaluation

CATEGORY chimney repair,fireplaces

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/07/2020

SERVICE PROVIDER RESPONSE

I'm sorry you were not happy with the service, [Member Name Removed]. I understand that the quote for the rear chimney was given as an option should you have trouble with draft. I know that the technician also gave you a call on 11/22 to discuss the quote, but the person who answered the phone said they were "all set". We're always happy to answer any questions and discuss projects with our client...
A

RATED

11/25/2019

It went very well. They explained that it wasn't a regular built fireplace because it has a unit in it that does burn wood. It is so electronic. They were able to unclog stuff that got into it because it needs a new cap. The problem is the unit as they explained thankfully the company is still in business that made the unit. That is what one would call being the best and going beyond. Also being t...

DESCRIPTION OF WORK
To inspect my Chimney and clean it. To see about repair and a cap.

CATEGORY chimney sweep,chimney caps,chimney repair

COST $195

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/22/2019

D

RATED

10/23/2019

The service guy tried to get us to purchase a liner for over $2,000 and when we said no, he told us his company would not do service for us again because we didn't get the liner. We have a brand new furnace, less than a year old, and we were told we didn't need a liner.

DESCRIPTION OF WORK
furnace chimney sweep

CATEGORY chimney sweep

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/23/2019

SERVICE PROVIDER RESPONSE

I'm sorry you were not happy with the service. During the sweeping of the heating flue at this property, debris and tiles started to fall down and collect at the base. The client was informed of our findings, given a quote to repair, and proactively told that we would not be able to service this chimney in the future because we would continue to cause more damage. There was a discount given for th...
A

RATED

07/27/2019

I would highly recommend this company. Although I did not have the repair work done I was very impressed with how quickly they responded to my request for an estimate and to my emails. Jackie worked with me to schedule an appointment when I could be there and Matt was very patient answering my questions and making suggestions. This is a very professional and efficient operation and I will definite...

DESCRIPTION OF WORK
Chimney repair and install a chimney cap

CATEGORY chimney sweep,masonry,chimney caps,chimney repair

COST $6,800

HIRE AGAIN? Yes

WORK COMPLETED ON 07/27/2019

A

RATED

03/09/2019

We’ve used BBC several years now and we’re very satisfied with the work. Highly recommended, not the cheapest however I would say the value is worth the price. Two years ago they installed a chimney liner which solved smoke in the basement issue (double flue chimney). We still had issues with fireplace draw depending on weather conditions. Matt the owner came out and recommended we add a 2’ extens...

DESCRIPTION OF WORK
Extended flue and put on smoke guard

CATEGORY masonry,chimney repair

COST $300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/01/2019

A

RATED

01/24/2019

Chad and his crew did an amazing job from start to finish. We bought a house built in 1906 with the original chimney, which hadn't been swept or inspected in a long time, and was used for wood burning fires infrequently by the previous owners. While we thought all we'd need was a sweep to have a fire, it turned out the flue tiles showed signs of water damage from many years of being uncapped. The ...

DESCRIPTION OF WORK
Flue lining and extension, new cap, sealing ash pit

CATEGORY chimney caps,chimney repair,fireplaces

COST $3,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/18/2019

Services Offered

Chimney sweeping, repairs, reline or rebuild, masonry repairs, tuck pointing, animal removal, blockage removal, raincaps, dampers, all fuel chimneys, gas logs, gas inserts, waterproofing, snow removal.

Services Not Offered

Restaurant flue, dryer vents, air duct cleaning, cabinet making, tree removal and roofing

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
5%
Emergency Service
No
Warranties
No