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Furniture reviews in Waban

  • A
    Warrendale Appliance
    These guys are the best .They stayed open late, were super friendly (and funny) and they helped me load the washing machine in my minivan and off I went. Better still, they were cheaper than the big box store. I'm a customer for life and will recommend them to anyone I know buying an appliance (the dryer's not far behind, and my refrigerator is already starting to show signs of fading). They also have a great store with tons of appliances on display. ps - I almost never take the time to write reviews but these guys deserve it.
    - Bill M.
  • A
    JOE MOROCCO
    Originally contacted Joe to help tune our family piano.   Got back to us as soon as he returned from a family trip and was very responsive.   Friendly and a wealth of information.   Identified issues with our climate control unit and helped tune that up as well, and replaced 2 strings.   Reasonable price, and professional, friendly attitude.   Looking forward to working with Joe for many more years as he helps maintain our unit.
    - Victor H.
  • A
    Restorers Without Borders
    They carefully examined the item and gave me options for restoring the finish.  I supplied the fabric for the reupholstering.
    The completed piece looks beautiful.  The work was done within the promised time frame. 
    - DENISE B.
  • A
    Homemade Design
    In an effort to redesign my entire living room, I bought a deal on  Angie's list to have Amanda's firm do a virtual interior design consultation. I spent $25 and had a personal, virtual designer to answer about 100 questions. It was not an easy project. I had a lot of questions, scanned a floor plan, took about 8 pictures of my living room from different angles, and created a Pinterest page of my inspiration. Most of those were Amanda's ideas -- to give her a sense of my room and  my style. Then I sent her links to all the furniture I was thinking of getting including couches, chairs, curtains, sconces and entertainment
    centers.
    I had a tight spending budget and Amanda gave me a lot of options. She called local stores who didn't have prices online. She had feedback on where to buy in town and where not. She helped me come up with a color scheme, convinced me that long curtains would work even though I have huge radiator covers and sent me a number of furniture options that fit my style. In the end, the custom furniture was super reasonable, but had ridiculous shipping fees. So I didn't buy the couch and chairs through her. But she gave me all the ideas to move forward on a project that scared me! The furniture comes this weekend, so I'm pretty excited! We still might buy the media center through Amanda, but taking small steps.
    If you work with Amanda, you will feel like she takes each client incredibly seriously. She works really hard to make sure sure you are happy and excited about your decor. You will feel like you're in really good hands!
    - Katie B.
  • A
    Yale Appliance + Lighting
    I had a good salesperson and was able to select a refrigerator that worked well for us. I decided to get an extended warranty; the salesman did not push it on us. I was glad that I did, because the freezer broke and needed several new parts. The only thing that I was not happy about was that a shelf that broke was not covered by the warrany. I felt that the shelf, which had not been mishandled, should have been covered. This cost me $75.00, which I unhappily paid. Overall, however, Yale has provided excellent service with competitive pricing, and I will continue to shop there.
    - Terry D H.
  • F
    FERGUSON ENTERPRISE
    Should have know better! My next door neighbor had bought a fridge from Ferguson in Newton, and after 3 repairs by Ferguson, was finally bumped up to the manufacturer who than informed her that Ferguson is not an "authorized repair" service for their product! So even though they WOULD have replaced the unit after 3 calls, the 3 repairs by ferguson didn't count.

    But that is not my fiasco! Here I go....

    Bought a stove. Didn't fit, was treated like an "idiot" because the rep believe that I could possibly have the required rough opening. Well...the stove design was funky and the oven door was inches larger than 30" so I couldn't open my kitchen Drawers. Ferguson said they would take it back the stove and lead me to believe that I wouldn't be "out" tons of money  (every stove has a different configuration for hook up,  and in MA the law is you MUST use a plumber, plumber = $$)  I was lead to believe It would be fair.  So, I Returned the stove and spent twice as much on another stove. My bad!   I was thinking get the dream stove, they deserved the business after working with me. WRONG. The plumbing and electrical and reworking my granite bills ran to over 2K on top of the cost of the stove. I didn't even want money from the company, I said store credit would be great! Well the met as a 'team" and decided that they had done enough. Because, they took back the stove that didn't fit--which I told them prior to unwrapping once in was in the kitchen that it was too wide. And because they gave me  600 credit towards a stove (WOLF) a company that frequently offers 500 dollar rebates. Basically since they already had my money it was, SEE YA!  So I spent over $1600  installing a stove AFTER deducting the $600 hey took off on a $5000. stove. The rationale was that the rep (who berated me and left me crying "would have come to my home to measure the opening" but I declined. I declined because I knew my rough was 30 inches and he was arguing with me that I didn't have 30".  Duh. The opening was 30" ! Also, you would think when I came back because of the bad install, that I would be told that I would need to rework the gas and electric a second time for the Wolf. Nope. In the end with very little work I think I know more about appliance install then the sales rep. The admitted 1) they didn't realize that the oven door on the first stove was much wider than the 30" rough. 2) They didn't realize that the back of the wolf required special placement of the electrical outlet and gas.  So what do they know? Go to Yale Appliance. I have done three major renovations with them and NEVER a problem.
    - Anthony M.
  • A
    LOWE'S
    I was wary of purchasing something from these guys, because I (stupidly) assumed that if their prices are low, their customer service must be terrible. Actually, their delivery team was the best I have ever encountered. So nice and careful. After the delivery, later in the day I got a phone call asking me to rate the delivery team. I had to give them highest marks on everything. Cynic that I am, I wouldn't be surprised if the delivery people's compensation depends in part on how they do on those surveys. They were so nice and helpful and courteous. Don't assume that just because the prices are low, the service will be bad. Actually, from what I can see, they are providing outstanding customer service in addition to very low prices.
    - Caroline B.
  • F
    Yale Appliance + Lighting
    It is easy to see that their prices are somewhat high, but I chose them because I thought they would have better customer service. (I thought that with Yale, I could get a better customer experience.) It is true that when you call them, their sales people are very professional, knowledgeable, and helpful. The problem -- and it's a big problem -- is with their delivery people. I understand it is rare to find courteous or helpful delivery people. I can only think of a few companies which accomplish this. Well, Yale does not accomplish this, at least from my perspective. The guys who showed up this morning, were just really good at making excuses about why they couldn't bring the washing machine into the house. It seemed to be no big deal to them to leave -- they just assumed it would be rescheduled. They didn't really seem to explore options at all. When I called and spoke to the delivery manager, he had lots of ideas -- it would be simple to do, and he'd be happy to do it that evening or tomorrow morning. The problem is they don't seem to realize that we take time to be sure to be there when they arrive and to be sure the snow is plowed (professionally). So it doesn't help to hear that they will make it happen *tomorrow*. I already was sure to be there right then. The other thing that was peculiar was that I told the delivery manager I wasn't happy with the lack of effort by the delivery people. I told him I wasn't interested in getting it rescheduled, because it was a matter of being respected and having the delivery people at least act like they were trying to get the job done. So I told him all I could do was report my experience on Angie's List. He replied, "OK, now you are threatening me." I asked him, "how is reporting my experience to other consumers a 'threat'"? What kind of business is it that views it as a 'threat' if you report negative experiences? Perhaps they should change their business approach -- at least in the delivery area -- to one where one consumer's experience is a valuable piece of information for them, and an opportunity to do better, not a threat. I have read the Provider's response, and he says: "He then called customer service saying he had a bad review already written and was about to hit send unless he spoke to the owner. So after reviewing the pictures from the deliverymens' camera-phones showing clearly the icy driveway and path, I picked up the phone." With all due respect, I never said that. Either he mis-heard me, or he got aggravated and thought I said something I didn't. Or he stretched the truth a little in his response. The reason that I mentioned Angie's list is that he was trying to tell me that if I didn't like his service, then I could get my money back, and we could respectfully disagree, but that should, in his opinion, be the end of it. I mentioned Angie's list in replying that it used to be that, yes, all you could do was "vote with your feet." But now you can do more, namely tell other people about what happened. I told him that this would benefit his company as well, because he could listen to what people are saying. I certainly dont think his entire company is bad. It was just one negative experience, and that happens. But I think his response is indicative of the problem I was having. He says I "must have been in a bad mood." And i was "fixated on teaching [him] a lesson." etc. I think that reflects a lack of respect, and that's what I felt throughout this. Obviously, I would never want anyone to do anything unsafe. I won't get into the details about all the different ways they could have delivered this. (e.g., I have a driveway they could have backed their truck down). The main point is that there was no effort to solve the problem at the time. Steve admits that all I had to do is spread some salt. Well, that is kind-of my point. I could have spread some salt at the time the delivery people were there. They just seemed to have arrived, decided they could leave, and then spent their time justifying why they couldn't do it. (First the pathway was too narrow, then it was too icy, then they just didn't even say why they couldn't drive down my driveway. No one ever explained that.) At any rate, I appreciate Steve's efforts. I'm sure he is doing his best to run a good business, and it is indeed impressive that the owner of the company would pick up the phone. I think the confusion was that the receptionist said that she would have the delivery manager call me, and then he called me instead. So I appreciate his efforts, and in that sense, I regret having to say this, but I actually called one of the big box stores and had them send it. It was about $250 less expensive for the exact same model. Usually I pay more assuming that the service will be better at the higher price places. In fact, the big-box delivery people delivered the product the next day. Not only did they not have any problem with the width of the path, I asked them after they delivered it whether it was wide enough, and he chuckled, "no problem!" he said. The delivery people were so kind and friendly and helpful, it was almost embarrassing the contrast with the Yale people. I thought it was a fluke, but then later that afternoon, I received a call -- a survey asking me how the delivery people were, whether I had received a call the night before telling me the time, whether they delivery people arrived at the appointed time, whether they were careful about my home etc etc. They even had me rate the delivery people in terms of their "appearance" (one to 5 with one being unacceptable). Even I thought that was a bit much. It sounded like the box store does not do the deliveries in-house. It sounds like the hire another company to do the deliveries. (I think it was called "Home Delivery Group" or something like that.) My hunch is that this company knows that to keep the big-box store's business, they have to perform well on these surveys. So, in the end, I apologize to Mr. Sheinkopf for my part of the unpleasant experience. It was no fun for me to have this conflict, and I don't mean to offend him. I encourage other consumers to use his company and report their experiences online. The best result is that I am the only person with a negative experience, and thus my rating can be dismissed as an outlier (which I am confident it will be).
    - Caroline B.
  • A
    Yale Appliance + Lighting
    more expensive than buying from sears or bestbuy, but well worth it -- when you consider the hassles of getting something installed, dealing with delivery people etc. Pay a little more for a lot less hassle.
    - Caroline B.
  • A
    Bloom Window Fashions
    We bought a semi-antique Cleopatra couch that needed reupholstering and some repairs to the wood. We spoke with a few different companies, and went with Bloom based on the low price they quoted, plus Matt's friendliness, professionalism, and obvious knowledge of the work to be done. We supplied the fabric and trim for the job. Matt had estimated that they would finish the job in 4 - 8 weeks, but after nine weeks we hadn't heard anything, and contacted them. It turned out that there had been issues (the board to which the buttons were attached had to be replaced, a key member of the work crew was out for a week). Matt apologized for the delay, and Richard was kind enough to have the new fabric treated with a stain-resistant finish at no cost to us. The finished result was completely up to our high expectations. They clearly do high-quality work and care about the customer; we'll be happy to take other work to them, and to recommend them to friends.
    - JONATHAN O.
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Custom Furniture Makers in Waban

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