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Home Improvement reviews in Vineyard Haven

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  • We contacted Frank Welles by phone and email. Though he is based on the mainland, initially he indicated he often does projects on Martha's Vineyard. He said he would look at his schedule and get back to us about when the work could be done. Over the next 6 weeks we contacted him repeatedly to find out when he would start. He no longer responds to our phone calls or emails. I would not recommend him for any work on the Vineyard. His lack of communication and unresponsiveness are unprofessional. All we ask is that he do what he said he would do. While I am reluctant to write a negative review of someone I've never met or paid, I don't think an A service rating is accurate given our experience.
    - Phil W.
  • They did windows replacement in my summer Martha's Vineyard house off-season, In February-March 2017.  So, I only now (April) got a chance to visit my house and see the job. They did a great job. Here are a few things that I particularly value: 1) they advised me on the excellent choice for the type and quality of the new windows; 2) they communicated with me closely throughout the whole process, not an obvious thing considering that I could not see there work in its progress, its complexities, and its completion; 3) Renoviso's attention to a myriad of details was definitely above and beyond my expectation, and I am very grateful for that.
    - Eugenia K.
  • It was one of the most miserable experiences of our life. Mr. Leone provides no estimates, but charges by the hour. So, the estimate of our relatively small project was tripled when it was completed. The timeframe required also was beyond reasonable. A project estimated to be completed within two months took nearly six months. Again, this was a very very small project. Even for Vineyard 'standards' he was way out of line on many levels. Very difficult to work with.
    - Jim L.
  • John at Emerald City did a fantastic job both in scoping the project out and specifying the project.  He communicated very well during the process and, in spite of a couple of surprises on the project, was able to deliver a great job.  The property is on Martha's Vineyard, requiring some coordination and ferry travel, and John was able to secure the correct materials so that it doesn't look like there was ever a mistake.  The job was handled carefully, professionally and the results are great. It took a little longer than anticipated but there was good reason and any issues were quickly communicated so we could "course adjust" to accommodate. Pricing was fair. Highly recommended.
    - Christopher F.
  • Crane?s Appliance put me in real jam this summer and put my small rental business at risk. I own and manage a rental house on Martha's Vineyard.
     My dishwasher door was leaking. The hardwood floor beneath was starting to warp. I have been renting my house to summer vacationers for about fifteen years and it?s a great house. I take care of it. I respond quickly and aggressively to any problems. But I did not know there was a problem with the dishwasher until a weekly summer guest called me.
    I called Crane?s to ask for service. Crane?s is the appliance dealer who sold the dishwasher to me about four years ago. I purchased all seven of my house?s appliances from Crane?s. The service rep I spoke with set up an appointment for fourteen days later, saying that it was a busy time for them and that would be their "maximum window." She said that the company required my credit card information in order to schedule service. She also said that if one of their service technicians had some extra time sooner, they would come sooner. So after four days, someone came to the house. I could not be there; I had given the lockbox code number to the appliance service rep. But the service technician reported that he ran the dishwasher and detected no leak. So he didn't repair the door (didn't do anything) and left.
    Some time later another family of guests moved into the house. When they ran the dishwasher, the door began to leak. They stopped the dishwasher and called me. Of course I called Crane?s back to complain that their service technician did not fix the problem. I was astounded that their service rep told me that they could only schedule me for another 14-day maximum
    window and that I would be subject to another service fee. The service rep wouldn't proceed with scheduling me until I gave her my credit card information again so that, according to her, they could charge me the second service fee.
    I felt a little trapped because I knew of no other appliance service companies who served the Vineyard. I went ahead and scheduled a second service call with Crane?s and this time waited five days. After that I began searching on-line to try and find someone else. Through Angie?s List I found a former appliance dealer on the island. It turns out that they only stopped selling appliances. But they still repair them. I called them. I explained the situation to them and they sent someone out the very next day. Their technician
    took one look at the dishwasher door and saw that the latch wasn't completely catching. He made some adjustments but also saw that the dishwasher unit was situated a little too far into its space so that the door was being restricted by the countertop above. What a simple thing! But he figured it out without even running the dishwasher. He pulled the dishwasher unit back a bit and that
    solved the problem.
    Once I learned that the dishwasher was fixed, I cancelled the second service call with Crane's Appliance.
    The leaking dishwasher made our summer rental season difficult. We have lost one family of guests (they say they won't be returning) because of it and a couple of others are disgruntled. One guest told me that she thought we weren't doing enough to get an appliance service person there that knew how to solve the problem. We feel badly and will do our best to make amends.
     The second appliance repair company did not insist on an advance credit card payment. They took my name and address and sent me an invoice. Satisfied with their service, I sent them a check. That?s the best way to treat a customer. Send them a bill and expect payment if they are a satisfied customer. Moreover, the amount that they charged was considerably less than the service call that Crane?s charged for.
    I sent a letter to Crane?s asking for a refund. In a few days I received a phone call from a Mr. Bob Crane. He asked me to send him a copy of the invoice from the second company. I did so and in a few more days, he called back. He was quite defensive, saying that they guarantee their service work and would have returned at no charge and would have made things right. I told him that I asked their service rep that very thing and that she was unaware of any guarantee. I explained to Mr. Crane that the service rep said that I would have o get back into the 14-day cue. I also told him that she insisted on taking down my credit card information. When I protested, she said that this was the company?s policy.
    Mr. Crane said that I couldn?t be accurate in my accounting of my conversation with the service rep. He said that ?they would have come out to the house right away and would have made things right.? It became an argument in that he implied that I rescheduled a service call without telling the service rep that they had not fixed the problem in the first place. Nothing
    could be farther from the truth.
    Mr. Crane also told me that with ?summer on the Vineyard,? their response time is slow. That I should understand that it is ?summer on the Vineyard.? I know I made him a little perturbed in saying that summer occurs on the Vineyard with some regularity and that the second appliance repair company came within hours after I called them.
    Finally Mr. Crane said that I should have called someone else in their company rather than their service department. I?m still trying to make sense out of that statement. They have no follow-up. When they came to my house and found no problem, they didn't call me. They didn't keep me in the loop like good service companies do.
    The offer Mr. Crane made to me was to refund half of their service call fee. He said that perhaps the dishwasher leaked part of the time and not all of the time and that perhaps the machine was not leaking when tested by the service technician.
    My position on this is that dishwasher did not need to be tested for a leak. The only testing that was necessary was to open and close the door. The second service technician determined immediately that the door was not clearing the countertop. Apparently the dishwasher, when operating, had moved (vibrated) a little too far under the counter. The countertop was subtlety restricting full closure of the door ? sometimes but probably not every time the door was closed.  The dishwasher itself did not need to be tested for a leak. All that was necessary was to inspect the door and its movement.
    I am not happy with Mr. Crane?s offer of refunding half of the fee. He says that the company guarantees its service. If that is true, I
    should receive a full refund. I am not so much unhappy that the Crane?s service technician did not identify the problem but that Crane?s response time is so slow. I lost guests. Imagine staying in an expensive rental house on summer vacation and having to wash lots of dishes by hand. That?s too much of an inconvenience for our customers. I am not satisfied with the service that
    Crane?s Appliance provided.
    Mr. Crane says that by not paying that I am trying to get a free service call. Something for nothing. That?s really not it. It?s true that
    I paid for something that I did not get. But time was really, really important. The real problem is that they let me down because they are unacceptably slow. It was an urgent situation but not an emergency. I keep thinking that if it had
    been an emergency with an appliance what would have happened?
    I initiated a dispute with my credit card company against Crane?s. I shouldn?t have to do that. If I am not a satisfied customer with a
    good reason not to be satisfied, I should get a full refund.
     
     
     

    - Ken W.
  • My dishwasher door was leaking. The hardwood floor beneath was warping. I rent my house to summer vacationers but visit the house almost every Saturday. I did not know there was a problem with the dishwasher and did not know about the floor until a weekly summer guest called me.
    I called the appliance dealer that sold the dishwasher to me in the first place. They set up an appointment for fourteen days later, saying that it was a busy time for them and that would be their "maximum window." But the service rep on the phone stated that if one of their service technicians had some extra time sooner, they would come sooner. So after four days, someone came to the house. I could not be there; I had given the lockbox code number to the appliance service rep. But the service technician reported that he ran the dishwasher and detected no leak. So he didn't repair the door (didn't do anything) and left.
    It was at this point that another family of guests moved into the house. When they ran the dishwasher, the door began to leak. They stopped the dishwasher and called me. Of course I called that appliance company back to complain that their service technician did not fix the problem. I was astounded that they told me that they could only schedule me for another 14-day maximum window and that I would be subject to another service fee. The service rep wouldn't proceed with scheduling me until I gave her my credit card information so that they could charge me the second service fee.
    So it occurred to me that there used to be an appliance dealer, Medeiros Appliance, on the island who was really great. But I thought they had gone out of business. It turns out that they only stopped selling appliances. They still repair them. I found their number on-line and called them. I explained the situation to them and they sent someone out the very next day. Their technician took one look at the dishwasher door and  saw that the latch wasn't completely catching. He made some adjustments but also saw that the dishwasher unit was installed a little too far into its space so that the door was being restricted by the countertop above. What a simple thing! But he figured it out without even running the dishwasher. He pulled the dishwasher unit back a bit and that solved the problem.
    The leaking dishwasher made our summer rental season a little difficult. We have lost one family of guests (they say they won't be returning) because of it and a couple of others are disgruntled. Some felt that we weren't doing enough to get an appliance service person there who knew how to solve the problem. We feel badly and will do our best to make amends. But I want to say that Medeiros is an island treasure! I thank them for being there for me and doing a great job quickly.
    Another thing...Medeiros went to my house and serviced my dishwasher. Then they sent me a bill. I mailed them a check. They did not require a credit card prepayment upfront. Everyone should beware of companies that do not provide service unless you give them your credit card number first.


    - Ken W.
  • The job went very well. On time, right on the money. The crew was capable, friendly but not intrusive. The contractor was very easy to work with, a good listener, patient and had a lot of good ideas. He was great at letting me know how much any changes I considered would cost in time and money. I couldn't recommend them more highly.
    - jackie c.
  • We are leasing a new truck from Toyota and we had an appointment on Tuesday to put on the hitch. We told them exactly what we wanted done but they didn't even look at the truck until Friday. We had a competition that we needed to be that weekend so we were forced to take an old truck. It took a whole week after that to have the work completed. They charged us way more than they said it would be. The hitch retailed at $350 on line but they charged me over $900 dollars in labor to fix something that should have taken a couple hours. When we were finally able to use it, we discovered we were unable to get the trailer of hitch off of it because bolts were lose. They were charging us for a hitch that was less expensive than the hitch we had before. We had another company check it out who fixed it for free because they were worried about our safety. They never called to say it was going to be more money and never called to say it was going to take longer. The other company that we had look at it said that it should have only been around $900 to fix it.
    - Linda H.
  • In March of 2008 I hired this company to install a new, propane forced air furnace & central air conditioning system in a house on Martha's Vineyard that had never had one. (An oill furnace and radiators had been removed before by another company.) The Hart Co. did not begin installation until 3 weeks after they said they would. A few weeks after that, Jim Hart said it was done and requested payment. He was paid in full. The furnace never worked correctly from the start. The company promised to come to do the repairs, but wouldn't show up. Sometimes, the furnace would shut off before reaching the desired temperature on the thermostat. Other times, even when it wasn't very cold out, the furnace would take 4 hours to reach the desired temperature. In June, 2008 I learned that the AC had never been hooked up at all. After a few requests, Mr. Hart sent Tim McNamara to hook up the AC which had many of the same problems the heating system had. At first, McNamara would come over and try to make adjustments. Later they stopped coming all together. Many times between June of 2008 and June of 2009, they promised to come over and fix the system. Most of the time, they wouldn't come. A few times they would come and look at the system, but do no work. They did observe the problem first hand, but I don't believe they could figure out the problem. After a year and a half of promises and unreturned phone calls, I called in an established heating and cooling company on the Cape to diagnose the problem. The second company said the HVAC system wasn't getting enough air in the system and I needed an additional 4 cold air returns. (Hart had only installed one cold air return for the entire house.) The second company also said another part was missing from the HVAC system all together and that the hot air piping was crimped and improperly installed. The second company estimated the cost to finish the job will be about $6000.
    - GERALD AND NANCY F.
  • Dealing with this company was exceptionally good from the initial contact to the completed job all employees did exactly what was contracted for both professionally & in a timely manner
    - Mary W.
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Home Improvement Services in Vineyard Haven

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