Sila

A 5093 Reviews

Founded 1989 • Angie's List since June 2002

Angie's List certified badge

Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Licensing

No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
7:00 AM - 6:30 PM
Tuesday
7:00 AM - 6:30 PM
Wednesday
7:00 AM - 6:30 PM
Thursday
7:00 AM - 6:30 PM
Friday
7:00 AM - 6:30 PM

Company Contact

12 Manison St Ste 4

Stoneham, MA 02180

Description

We’re Open and Committed to You: Since 1989, Sila has been proud to serve you and our community. As the situation around COVID-19 continues to evolve, we wanted to respectfully reach out to you. We are here if you need us. We are monitoring the situation on a daily basis and taking guidance from the Centers for Disease Control (CDC) and local authorities. Your health, our employees’ health and the health of our community is of utmost concern. * We are conducting daily briefings and ensuring enhanced operating protocols are followed in every home we have the pleasure to serve. * All technicians and comfort advisors are equipped with hand sanitizer and disinfecting wipes, along with protective equipment (gloves, booties, etc.) for increased precaution before entering your home. * We are asking our customers to notify us if they’re feeling ill or have been in contact with anyone exposed so we can take precautions. * We have taken measures in all Sila offices such as flexible work from home and paid time off policies. Your comfort is our priority. We’re committed to safely assisting our customers with the prompt and dependable service you’ve come to expect for over 30 years. Our hearts are with those who have been affected by this extraordinary situation. It is truly our pleasure to serve you and we’re ready when you need us.   Stay safe and healthy, Lou Pellegrini CEO...

Verified Reviews

5093 Total Reviews
Reviews by Rating
A Rated
3986
B Rated
514
C Rated
196
D Rated
161
F Rated
234
Read reviews by category
hvac repair (4678)plumbing (400)water heater repair and installation (336)electrical (289)lighting (64)drain cleaning (6)generator repair (2)appliance repair (107)air duct cleaning (46)small appliance repair (18)well and water pump (17)heating oil company (11)
Showing 1-10 of 5093 reviews
A

RATED

10/15/2020

They are honest and trustworthy. I would highly recommend them and I will continue to use them.

DESCRIPTION OF WORK
They did a furnace repair and we went with a maintenance contract as a result.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/15/2020

A

RATED

10/14/2020

Very quick turnaround on initial appointment, ordering parts, and repair

DESCRIPTION OF WORK
AC repair

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/14/2020

A

RATED

10/14/2020

OMG! It was better than seamless. Everyone was efficient, transparent, and professional. They helped me with paperwork for both the loan and the state rebates. The only surprise was how well it went. It was about a thousand dollars cheaper than the next lowest cost quoted and they fit me in weeks before they install they initially told me. I had cool air before the fourth of July holiday. Both the...

DESCRIPTION OF WORK
Mini-splits on two levels of a brick townhouse

CATEGORY heating & air conditioning/hvac,air duct cleaning

COST $12,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/03/2020

B

RATED

10/13/2020

Work happened quickly, and very friendly to work with. It was expensive and a mask was not worn by them (it was initially, but only covering mouth), so bringing down to a B.

DESCRIPTION OF WORK
Kitchen faucet replacement

CATEGORY plumbing

COST $838

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/13/2020

A

RATED

10/12/2020

very good service, on time, service explained in detail

DESCRIPTION OF WORK
boiler maintenance

CATEGORY heating & air conditioning/hvac,air duct cleaning

COST $100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/12/2020

A

RATED

10/07/2020

Excellent customer service, prompt attention to issues needed. Very knowledgeable and professional in their conduct. Reasonable prices and good service warranties. Would definitely work with them again.

DESCRIPTION OF WORK
HVAC Maintenance, replace thermostat

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/07/2020

F

RATED

10/05/2020

Horrible experience. Technician came for routine tune up and installed my humidifier filter incorrectly, so water dripped all over my HVAC system. Caused a part to stop working, in the middle of January. A repairman came and charged me over $800 to repair the part, but reinstalled the system incorrectly and caused a gas leak in my home. I had to called Eversource to come red tag my unit and had no...

DESCRIPTION OF WORK
HVAC repair

CATEGORY heating & air conditioning/hvac

COST $800

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/24/2020

F

RATED

09/25/2020

Sila got right back to me with a call from an administrative person who spent a long time on the phone gathering my information, then could not process it and turn it into a service request. Keep in mind, this information had nothing to do with the plumbing issue I was calling about. The person on the phone could not input my address. I get mail all the time. My building is more than 30 years old....

DESCRIPTION OF WORK
Replacement of malfunctioning water heater

CATEGORY small appliance repair,air duct cleaning

WORK COMPLETED ON 09/25/2020

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], we truly apologize for the experience you’ve had with us. Our customer service representatives try their best to document every customer correspondence thoroughly. Each service request creates a customer profile to ensure efficient service and scheduling. We’re very sorry this process took longer than normal. Our local offices will use this experience to reinforce the ...
A

RATED

09/23/2020

Sila Heating and Air Conditioning is the only service I found that can service my Buderus oil burner. John was the tech this time and he did an excellent job of taking care of the burner and then explaining the problem that arose with my chimney liner. Since I didn't have heat or hot water until the liner was fixed, I had to use a company I didn't know as an emergency repair. I was able to speak w...

DESCRIPTION OF WORK
Annual burner maintenance.

CATEGORY heating & air conditioning/hvac

COST $290

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/22/2020

SERVICE PROVIDER RESPONSE

Thank you for taking the time to write such a great review. Our team works hard to accommodate every customer we encounter. We try to keep our homeowners informed of what to expect from their systems. This aspect of our service allows homeowners to proactively manage their systems maintenance. Thank you for your support. Best, Team Sila.
A

RATED

09/22/2020

I had a great experience and always have with Sila. On the first cold day of the season I became aware that the pilot light on my gas boiler had gone out sometime over the course of the summer. It wouldn't stay lit so I called Sila as I have a maintenance agreement with them. They sent a tech out the same day and he quickly resolved the issue and I had heat again. I've tried a couple of other comp...

DESCRIPTION OF WORK
Thermocouple replacement (under maintenance agreement)

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/22/2020

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], thank you for providing such a great review. The comfort of your home is extremely important to our team. Our expert technicians take pride in delivering professional service for all customers. We have a great family atmosphere that extends to all of our departments. We truly appreciate your continued support and thank you for being a valued customer. Team Sila

Services Offered

Heating & A/C. Furnaces. Dual Fuel Systems. Oil Furnaces. Boilers. Hydronic Heating. Zoning Systems. Dehumidifiers. Media Filters. Humidifiers. Water Heaters. Ventilators. Hepa Filters. In Floor & Under Floor In Wall Heating. Water Cooling Systems. Water Source Heat Pumps. Gas Piping. Generators. Ductless Mini Split. Tankless Water Heaters. Unit Heaters. Commercial Equipment.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Emergency Service
Yes
Warranties
Yes