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Tire Buying And Repair reviews in Springfield

Real People ~ Real Reviews ~ Real Results

  • Awesome customer service, very nice and polite. Prices by far outweigh competition. (believe me I serched around) Would highly recommend to anyone who needs service done on their car. Tim, the owner and his staff are very knowledgeable about cars..
    - Sarah A.
  • We use them all the time and they are fantastic. His prices are really reasonable. I just feel he is always upfront and honest with you and we use them all the time. We have three older cars and as they get older when they are like 15 years old they need repairs and he doesn't do a lot of unnecessary repairs and that's usually reasonable. He knows that both my kids kind of travel a lot with their vehicles, so when we take the car in he treats it like it's his daughter that's driving that car. He's just awesome. If you have any concerns he treats you like one of his family members getting in a car and he doesn't want you to drive anything that's unsafe. I had an issue with my car one time and it was making this weird noises and it wouldn't happen all the time and there was a certain set of scenarios that it would happen and it had to be very cold out and there was some other things and when I turned the steering wheel the car made this horrendous sound and he said to me, "Just drive it in when I happens, I'll drop whatever I'm doing and I'll come out and check it out.' And every time I drove there it was like, "Oh my God, it's not happening now." So I would drive there and they are very close to my house and it would never repeat itself. One day I happened to be driving by there and the car started making that sound and it sounded like a chain fall was going off and it was making me crazy. It turned out the problem would be with the power steering and he was like, "Let me check something." and the power steering level was very low. He came out and he goes, "Yeah, it is. I know exactly what it is. It is the power steering." He checked the level and he put in more fluid and didn't charge me and he said, "You should be fine now." and I was. I never had the problem again. That's the kind of service that you get from a lot of times like I towed the car in and I said, "I'm having a problem with something." and he'll come out and take a look at it and he doesn't even charge you for it. So I couldn't say enough about them. We usually drop the car off the night before and usually calls either of my husband or my cell phone and tells us what he found and he always has it ready when he says it will be ready. He is always very reasonable and you never go back for the same thing over and over again. There has been many times when he said, "This was actually a recall and if you take it to a dealership they will replace it. They will fix it free of charge." So he could be charging us for all these things and he doesn't. He is very reputable. They always have everything ready when they say they will be ready. There's the convenience of dropping it off the night before so that you don't have to deal with it in the morning. They are very professional.
    - Cynthia T.
  • Their customer service is not too great. They do what they need to do, but they don't do anything else. I like it more when they explain things and I get to know them a little bit. I think their price is okay. They could do anything to the car; you don't know what they are doing. They were not too friendly.

    - Johannes R.
  • Do not go here! I have had nothing but problems with the tires I had put on by them. We were back there so often one time they tried to tell my husband that someone was slashing the tires because they kept going flat but there were no slash marks. Today I had to go back and I didn't have my original paperwork. They couldn't find me in their terrible computer system despite the differnet names and phone numbers we tried. I said I've had this problem with them before and the guy actually told me then I should have had my paperwork and 'don't I learn from my mistakes'? I was floored, I turned around and walked out the door. I found the paperwork as soon as I got home and sure enough it had one of the phone numbers he supposedly tried in the computer...
    I've been back to this location at least once a year with a new problem.  One year I think I was there 4 times in a span of weeks because their work wasn't working.
    - Alexis J.
  • They're very fair in everything. I didn't know what I was doing or what I needed, and they made me feel like I wasn't being taken advantage of. They only do what they need to do. They were wonderful to my elderly mom, who obviously didn't know anything about a car. They were going to try to plug up the tire, but it ended up being too bad. She was very happy with her service, as was I. I was with her when it was done. They made her feel very comfortable.
    - Laurie F.
  • They performed the work, and, because the tire company was offering a $70 rebate, they even filled out the rebate form for me! I felt taken care of -- which is nice. I am female. They never treated me as if I were stupid, which some garages do.
    - Katherine C.
  • He is a great and really really nice guy. He was very understanding like my husband travels a lot if we said can we wait until Friday or whatever to pick up the car. He just kept finding more and more and more problems with the car. It was over heating and so when we went to pick it up he said he didn't notice it over heating and then we drove it around and it was over heating so we had to bring it back so I think he was good guy and he tried hard to help us. We would consider using them again.

    - Julie S.
  • We were extremely pleased with them. Their prices were very competitive. Their service was outstanding. They are very nice, very helpful people. They gave me some information about tires that I did not know prior to. I was just very impressed overall. They were very knowledgeable. We would absolutely use them again in the future. In fact, I am going to use them shortly for more tires.
    - Catherine M.

  • My husband and I dropped our vehicle off for an oil change and tire rotation on Friday night for them to work on the next day.  Around dinner time on Saturday, he told me the car was ready to be picked up.  They never called us.  He called them and asked if the car was ready and was told it was.  I dropped him off and he commented that it looked like the car hadn't been moved. He called me and told me that the wheels had not been moved and everything was exactly as it was when he dropped it off.  He checked the oil and it looked dirty.  He checked the filter and it was filthy.  This was all AFTER he went in and paid for the oil change and tire rotation and they gave him his keys back. He went in and complained and had to wait another hour while they did the oil change and tire rotation while he waited.  The fact remains they CHARGED him for a service they never even performed, which is criminal! We have bought at least 5 sets of tires from this store and we go there for rotations/oil changes all the time.  We will not be using this store again. One bad experience has ruined it for us.
    - Sharon D.
  • I am always very satisfied with that service. I have been going there since 2002 for that service. My last service went very well. I was able to call ahead of time to see if they were busy or not because it was on a first come first serve basis. They let me know over the phone that it wasn?t too busy and they put my name on the list. I got over there within 20 minutes and they took the car right in. Then they did the changeover and the car ran beautifully when I left there. The alignment was very good because my car goes out of alignment very easily. I would use their services in the future too.

    - Kathryn L.
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Tire Shops in Springfield

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