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Auto Repair reviews in Springfield

  • A
    Awesome customer service, very nice and polite. Prices by far outweigh competition. (believe me I serched around) Would highly recommend to anyone who needs service done on their car. Tim, the owner and his staff are very knowledgeable about cars..
    - Sarah A.
  • A
    I have only gone here a couple times so far. They are very quick, and polite. I like their prices and how reasonable they are. My check engine light has been on for years. I had a different mechanic who kept charging me money to try to fix the "Light". This company informed me that since my car is older, there is no issue with the light being on.
    - Diane S.
  • A
    Balise Honda
    I've been using them 6-7 years. I like that we have two cars that we service with them and I have the same service rep. When I call I know who I am speaking to every time. There was a period where we had a few expensive repairs in the row. They have been very honest about what we need to do and what we don't need to do. What they recommend and the risk we are taking by not doing stuff. I like using them because they use the genuine parts. That is why I pay more for service, so hopefully it will last longer. They could improve by bringing me out to the car more and let me know what they were doing. If they kept me better informed on the car work.
    - Christopher B.
  • A
    Colonial Auto Service
    It was a total front brake rebuild and rotors. I kinda knew what needed to be done. The caliber froze up and dug into my rotor. I kinda knew what exactly needed to be done before I went in. The repair to about 4-6 hours.
    - Warren S.
  • A
    Royal Palm Mazda
    They were very good and responsive. They tell you to come in at a certain time, they take the car and do exactly that. I mean you have to wait till it gets repaired. You have 2 choices, I mean you can stay there which I do and they usually inform me of the things that need to be done and anything else that might need to be done in the future, that kind of thing. And they are responsive, they seem to know what they are doing. Their cost is competitive. Dealerships tend to be more expensive but you're under warranty and that's part of other things too. I haven't tried any of the local establishments around here so I don't know what their pricing. They are very prompt at what they are doing. They are a very good dealership. Essentially they've been improving their dealership over time at least from what I could see over the last few years. They have  more in-tuned customer service and I've talked to the customer service people and the sales and the general manager and they are accessible.
    - Robert C.
  • A
    Connecticut Valley Auto
    We use them all the time and they are fantastic. His prices are really reasonable. I just feel he is always upfront and honest with you and we use them all the time. We have three older cars and as they get older when they are like 15 years old they need repairs and he doesn't do a lot of unnecessary repairs and that's usually reasonable. He knows that both my kids kind of travel a lot with their vehicles, so when we take the car in he treats it like it's his daughter that's driving that car. He's just awesome. If you have any concerns he treats you like one of his family members getting in a car and he doesn't want you to drive anything that's unsafe. I had an issue with my car one time and it was making this weird noises and it wouldn't happen all the time and there was a certain set of scenarios that it would happen and it had to be very cold out and there was some other things and when I turned the steering wheel the car made this horrendous sound and he said to me, "Just drive it in when I happens, I'll drop whatever I'm doing and I'll come out and check it out.' And every time I drove there it was like, "Oh my God, it's not happening now." So I would drive there and they are very close to my house and it would never repeat itself. One day I happened to be driving by there and the car started making that sound and it sounded like a chain fall was going off and it was making me crazy. It turned out the problem would be with the power steering and he was like, "Let me check something." and the power steering level was very low. He came out and he goes, "Yeah, it is. I know exactly what it is. It is the power steering." He checked the level and he put in more fluid and didn't charge me and he said, "You should be fine now." and I was. I never had the problem again. That's the kind of service that you get from a lot of times like I towed the car in and I said, "I'm having a problem with something." and he'll come out and take a look at it and he doesn't even charge you for it. So I couldn't say enough about them. We usually drop the car off the night before and usually calls either of my husband or my cell phone and tells us what he found and he always has it ready when he says it will be ready. He is always very reasonable and you never go back for the same thing over and over again. There has been many times when he said, "This was actually a recall and if you take it to a dealership they will replace it. They will fix it free of charge." So he could be charging us for all these things and he doesn't. He is very reputable. They always have everything ready when they say they will be ready. There's the convenience of dropping it off the night before so that you don't have to deal with it in the morning. They are very professional.
    - Cynthia T.
  • A
    I am very pleased with them. He goes over when I tell him we do find something funny. He checks it all out and gives me the bill. I'm happy. He does a good job. I can depend at them. Whatever he charges, I accept because I'm very happy with them. I have to wait there depending on what it is. If it's an emergency, he takes me. I can't just call and say to bring her today. You have to make an appointment. They are very professional.
    - Margaret C.
  • A
    They are outstanding. I highly recommend them. I have not one bad thing to say about any of them. They are very prompt. They are very honest. They are mechanics so they are cheaper than the dealer. I have nothing negative about them.
    - David E.
  • A
    1812 Paint & Body
    Look-key staff but friendly. VERY happy with the price and the quality of their work. I would not hesitate to use them again...or refer them to others. Fair price. Great work. No changes in the price and work was completed by the agreed upon time.
    - Teresa D.
  • A
    Spartan Auto Care Centers
    I went to the Springfield location and they were very professional crew as I was greeted upon my arrival. They listened as I explained the noise coming from my car. Aside from the noise I was imitating, they pretty much repeated the issue back to me to confirm we both were on the same page and took my keys and went to work while I waited in waiting area.
    Not much longer they come out and call me to the service desk, my first thought was "How much is it going to cost me?!" Well, the gentleman explained what they found in layman's terms that I can understand. I thought the cost of the service they provided were reasonable I would recommend them to others and I will definitely used them again to work on my vehicle.
    - Luis P.
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Auto Repair Shops in Springfield

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