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Chimney & Fireplace reviews in Shrewsbury

  • A
    They came the next day to check out the problem, then came back 2 days later and fixed it. They were very prompt and professional. The other place we used to install the chimney caps used cables that rusted out and broke. MetroWest replaced the cable with stainless steel cables, which shouldn't ever rust.
    - THERESE P.
  • C
    When the inspector comes to the house and his first question is 'What do you want me to do' you start questioning his qualification. It was a very fast inspection, the filter for HVAC system had been forgotten to be replaced. Now I need to call someone else to replace it.
    - Tatiana L.
  • A
    We just got a new roof by Diamond last week. Just in time for the first rain of the season! We originally got a quote 2-3 years ago by John but decided not to get a new roof at the time. We recently started getting walk up quotes from roofers doing jobs in the area and were shocked at the jump in pricing over the last 2 years. We decided to price around and by far Diamond was the best, most honest and didn't try to sell us things we didn't need. We immediately decided to use them after getting a very similar bid from the last time we spoke. Diamond used the same roofing materials everyone else was selling so we didn't think twice. Diamond team were quick and did an amazing job. Customer Service is excellent, Laize always followed up. The roof was complete in 3 days and looks amazing. We would highly recommend them any time. We plan to do future jobs with them! 
    - Colleen S.
  • A
    I had called about 6 other companies to clean the chimney of our 1935 house, and just about all of them indicated backlog, one of which was 3 weeks. I called 5 Star Ventilation and a british voice answered me on the greeting, and I figured it was just a marketing gimmick... Nope, the guy is a British dude who answered and setup my appointment, They showed up a minute early, and honest (told me I probably wouldn't need another cleaning right away). 

    Now, if only ALL services in Massachusetts were this good, we could get somewhere... This city seems to have a rash of dishonest people and sheisters... Luckily, 5 Star Chimney was neither.

    Oh, and they were about 1/2 to 1/3 of the price of the competition...
    - Joseph J.
  • A
    They were terrific.Came on time. Spent extra time making sure there were no blockages which would impede the use of the fireplace. Gave suggestions on further correctional actions that could be taken.
    - Kenneth P.
  • A
    Gordy and his partner did a fantastic job from start to finish.  Polite, courteous, responsive, professional and a very fair price.  We needed the work done quickly because we were selling the house and they came right away and made it work.  Would use them again in a heartbeat.  Very highly recommended.  Thank you!
    - Anthony P.
  • A
    They came and gave me an estimate. Explained that our other chimney flue was in good shape and did not need a liner. They went to Town Hall and got the required permits. They showed up on tume, did the job and left with no mess of any kind left behind. I would hire them again anytime.
    - June H.
  • A
    I just moved up from Florida into my childhood home.  I knew the fireplaces were original (1957) and probably had not had any work done on them for years.  Hearing all kinds of stories about fireplace fires in the home I knew I had better get them checked out as I knew we would definitely use them.  I called co. and Brad came out and checked them out.  The upstairs fireplace was okay to use but the fireplace downstairs needed work.  Brad suggested a wood or pellet stove as it would throw out more heat than the original setup.  I decided to go with a wood stove after speaking with Derek.  He quoted me a price for the whole job. He explained to me that he would have to order the stove and it would take about a month to come in.  I gave him a deposit and he scheduled the work for a month later.  He was true to his word.  They called me the day before to let me know they would be at my house the next day.  Both Derek and Brad came out and they went to work setting everything up.  Completed the job in one day!  Everything was cleaned up afterwards.  They were great!  The stove and new cap on chimney looks great!  I have already scheduled for my fireplace cleaning in June 2014.  I definitely recommend them!
    - PATRICIA D.
  • A
    They came in first thing even the morning (they called me ahead of time) I thought they were going to cancel because it had just snowed but they did not. They came in and did a very thorough  inspection and gave me a full report before they left. 

    I'm very please with their services.
    - Jeison O.
  • A
    1.  I received a reminder call the day before.
    2.  I cautioned him to be careful of my expensive gutter helmets while getting onto the roof.  He completely avoided them.
    3.  He reported to me that he found about 4 inches of compressed soot at the bottom of the pipe connected to the furnace.  He said that should have been eliminated in my May check-up by the oil company (who installed and maintains the furnace).  My furnace should operate more efficiently now.  I have made a note to remind the oil company when they come next May.
    4.  He was very knowledgeable and gave me verbal and written reports of his findings.
    5.  He put everything back in place.  He was efficient, fast, and clean.
    6.  I especially appreciated that he wrote in his report that the next recommended service was to be fall of 2016.
    - Elizabeth V.
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Chimney And Fireplace Contractors in Shrewsbury

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