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Basement & Foundation reviews in Shrewsbury

  • A
    We have a 1/4 acre portion of our backyard that was unusable due to tress and excessive rocks. Multiple people told me that I would never be able to make it into a usable backyard. So I called Chris and he did the job. His bobcat was able to dig out monster sized rocks and then hammer them to small pieces. Chris was also a great communicator and kept me updated throughout the job.
    - Zac C.
  • A
    Great! Everything got fixed. Things didn't go so well with the smoke detectors, through no fault of the contractor. We discovered that Home Depot had sold me smoke detectors that expired in 2014. So we rescheduled so that I can get new smoke detectors. He only charged me for 1/2 the job in the meantime. This guy is great!
    - Lorna S.
  • A
    The end result of the build was perfect and exactly as we had envisaged and requested. Kyle and his team are extremely professional and conscientious and the resulting quality of the work is fantastic. Throughout the process Kyle ensured we were kept up to date on progress and future plans and was also highly receptive to modifications we requested during the build. I would also emphasize Kyle's integrity and trustworthiness - his team did not cut any corners with respect to the build quality and there were no unwelcome surprises when it came to cost. What Kyle quoted was exactly what Kyle charged.
    - Adam H.
  • F
    Where do I start? They didn't get a permit for the job, lied to me that the job didn't need a permit, didn't send a licensed supervisor to the site, didn't bring necessary tools (drill, sawsall, pry bar, shop vac, and measuring tape), needed assistance from my property manager in laying out 2x2 squares to cut the new footing (initially laid out a 1x4 rectangle), didn't come with proper ventilation and made the CO2 sensors go off in the house (which meant I had to air out my house in the freezing weather), sexually harassed my female property manager and oh yes, the icing on the cake: one of the workers ****** in my basement. My property manager happened to be heading downstairs to check the progress and caught him. We also learned from our neighbors later that one of them had already relieved himself in full view of the street earlier in the week. And although they pulled those guys from the job, I learned that they are still employed by Liberty. I cannot stress how horrible the work was. I'm submitting complaints to the state. Oh yeah and they still haven't had the final inspection done by the town's inspector but have been nagging me about the bill.
    - Alexa C.
  • A
    The work was done very professionally and effectively.  Everyone of the crew was friendly as well.  Nick made sure that the work was done properly, even showing up after the rain to make sure that the pump was working.  He spent a lot of time consulting with me about the problem and the solution before he started work.  I appreciated his willingness to understand his customer's needs and to be accommodating. It was nice and clean to look at after it was done. 
    - Jonathan K.
  • A
    1. Among the 5 contractors bidding for the project, Karl was 1 of the 2 finalists who gave detailed cost estimates and offered the most reasonable final costs.

    2. Karl was responsible for planning and getting permits for the project. He and his associate, Glenn, worked on framing, flooring, egress window and well installation, and finished carpentry. Karl is a perfectionist with excellent workmanship. His attention to details was quite impressive which can be exemplified by his quality installation of railings and balusters along both sides of stairs and also by his insistence of doubling every window and door king stud. The professional subcontractors he used for framing (part of), electrical, plumbing and blueboard/plastering were all very competent and have done admirable jobs for our project.

    3. Karl was very responsive and quite flexible to changes throughout the project. During the course of the design phase and construction periods, he was very receptive to homeowner's ideas and work changes, totaling at least 15 changes and extras. Among them were reframing of workshop/TV room door and installation of transom windows on upper part of the wall.

    4. Overall we have been very satisfied with Karl's work in our basement finishing project. He transformed our messy unfinished basement into a pleasant, welcoming and enjoyable living quarter -- an impressive man cave. As such, we subsequently awarded him to do exterior repairs of our house without interviewing other contractors because we were quite confident that he would do quality work at a reasonable price.

    5. Since Karl is quite busy and has always had a few projects on his schedule, it is our experience that we had to wait in line for at least a couple of months to get him started with our project.

    - chuwan y.
  • A

    If you want the best in the business to provide you with expertise, professionalism, and value when it comes to basement waterproofing, you only need to call one company - Pioneer Basement.

    No - this is not a paid endorsement - Timothy Xavier just left my house after installing a replacement sump pump. He is extremely knowledgeable, efficient, and meticulous.

    I have been dealing with Pioneer Basements for 10 years now and continue to be impressed with their honesty and solutions.

    Don't waste your time or money going anywhere else - these guys are the best!

    - William T.
  • A
    I hired Dave last year to level out my yard and help install drainage around house, and to build a patio and custom granite cobblestone stairs. I can't thank Dave enough for the great job he did at my house. The stairs were tedious and difficult build, but he did so with no complaints. My hilly yard was a nightmare to maneuver his machine around and the soil was full of large aggregate which was h****** his machine and him as the operator. Dave was also in demand to begin other jobs. Despite all of this , due to Dave's diligence and integrity, he finished my difficult yard, where other contractors would have left to make more money somewhere else. Throughout the job Dave remained flexible to the many add-ons and changes I made. His main focus is to get the job he was hired to do it absolutely right and to the customers satisfaction. 
    Dave did a great job and my family and I are enjoying a nice dry basement thanks to the drainage he installed and a great yard for my kids to play in. He's a great hard working , intelligent, super honest contractor  to work with. I highly recommend his work to anyone.
    Erik in Shrewsbury, Ma
    - Erik M.
  • B
    There were some things with the job that went well and some that didn't.  First the good.  MasonWorks employees were very nice and hard working.  I wish I wrote this review sooner so I remembered their names.  
    Rear patio.  I had gray pavers installed to a patio in a small Somerville back yard. After installation by the crew, the patio looked great but when Jeff came to inspect the work he noticed the patio was pictched so the water run off would flow towards the house.  The workers had to undo the patio, repitch and put the pavers back down.  When they disassembled the patio they stacked the bricks on top of each other.  Some of the bricks had noticeable scratch marks.  I asked for new bricks and was told it was ok since they would get scratched anyway with use.  I thought this was a bit off since I paid for new, unscratched paver bricks and because the worker initially installed it incorrectly, redoing the work scratched the bricks.  I preferred new bricks and I could provide normal wear and tear on my own.  He ended up replacing the bricks and resolving that issue.
    Walkway: I'm a homeowner, not a mason.  I've since had other people that do mason work stop by and comment that the pavers for the walkway are way too big so the boarder on either side is about 1/3 the total width of the walkway.  I didn't think it was too bad but I guess the application of those size bricks/pavers was not the norm.  I may have asked for it but should have been advised it was not the norm.  Not a big deal.  However, the pavers were higher than the previous poured concrete which caused a couple problems.  First, they had to cut to bottom of my bulk head door so it would close.  They thought this was a good idea.  The door wasn't cut completely correct and it has since bent the hinges so the door doesn't close properly.  This allows rain to enter the basement through the improperly closed doors.  Also, the height of the pavers made the last step to get out of the basement about two inches higher which is very awkward.  You need to take a very big step to get out of the basement now.  I can't be certain but I also think they may have cracked the foundation of the bulkhead but that is speculation.
    Stepping stones: They are awkwardly laid out so you must take giant or very small steps to actually walk on the stones to get to the patio.  Not the end of the world but most people need to do a stutter step to actually step on the stones.
    Excavated Yard: This seems to have been done correctly but I question the quality of the dirt they filled in the yard with.  I wanted soil for planting but after some rain storms the soil washed away on the top part (due to the new pitch) and dry dirt is remaining which is a bit rocky.
    Sod: The sod looked good at first but never really took.  Maybe this is just the way sod is but the bottom of the sod was very compacted and the roots never took.  Even today you can pull the sod rectangles up in some areas.  Maybe it's due to the sun not hitting that area?  Not sure.
    Fence: After a couple years the 4x4 are bowing which is unfortunate.  I also wanted a fence that had sort of a semi circle design to it but that is not what they originally installed so they took a saw and cut it.  It didn't turn out bad except for the 4x4 bowing.
    Driveway: The old driveway was a mess.  They dug down and found "clay" which ended up costing thousands of dollars more to remove and fill in.  I was told if this wasn't done I ran the risk of depressions in the driveway over time.  If I dug it out and replaced it the driveway would last, and I quote Jeff "100 years."  I specifically remember this since I thought it was a bold statement.  I agreed and had the clay removed.  My neighbors said that is what they had done so I figured it was the right thing to do.  The main problem I had with the old driveway was where it joined the sidewalk.  There was the space between the asphalt and concrete where water would get in and heaving would occur in the winter.  I was very clear I didn't want this to happen so I was told they would do extra work on the end of the driveway to prevent this.  Over the last two winters since the job was done water got in between the space at the end of the driveway causing it to raise above the sidewalk, affecting drainage.  This was another issue.  For some reason the driveway they installed was a couple inches lower than the previous driveway.  I don't know why (maybe they had to line it up with the walkway pavers which I think were installed first) but I was told this affected the pitch which could only be a couple of degrees.  The driveway would "drain slowly" but it would drain.  Unfortunately, the water pools at the end of the driveway until it evaporates.  If there is heavy rain it will drain but the last bit of water will not.  This was exactly what I wanted to avoid.  Water also gets in between the foundation and the paved driveway which allows water to leak into the basement when it rains heavily.  
    Odds and Ends.  They have large trailers and I live on a urban street in Somerville.  They parked one of the trailers in front of my place but the back of it stuck out in my neighbors driveway a little bit.  They put a cone there but the neighbors older mother backed out of the driveway and didn't see the low to the ground trailer sticking out in her driveway and crashed into it.  There wasn't a ton of damage but apparently there was a blowup between my neighbor and the workers.  In the end Jeff did the right thing and paid for the damage but made it seem like he was doing a favor.  He made amends with the neighbor but this wasn't really something I wanted to deal with after forking over all that money.
    Jeff and his crew are nice people.  Jeff is passionate about his work and said I would pay more for his services since he does top quality work with top quality products.  Everything looked good once they finished but after some rain and a winter I started to notice the issues.  Visually the job looked good but between the bulk head door and step, the drainage of the patio washing away the good soil, the relaying of the patio due to bad pitch, the driveway drainage and the sinking and heaving I get at the end of the driveway I'm not a satisfied customer.
    All that said I would most likely recommend MasonWorks.  Maybe my experience was a fluke.  Like I mentioned, they were very nice to deal with even though we had a couple heated arguments and I ended up paying more than I originally thought due to the clay in the driveway.  I approved the work but felt like if I didn't the driveway wouldn't last.  Unfortunately, it still didn't turn out as I had wanted.  I'm a perfectionist and for 20k I expected perfection which in my opinion i didn't get.
    - Judith Y.
  • A
    Stephen was very professional, and so were his helpers and contractors. He provided a detailed estimate of the work including framing, insulation, plaster, electrical, plumbing, heating and AC, flooring, doors and windows, trim, and painting, which was helpful for us to have a better idea of the overall budget needed. The estimate included  allowances for items such as flooring, plumbing and lighting, and actual payments were adjusted based on the actual costs of these items. We did chose to buy some items through Stephen as he was kind enough to pass on his contractor discounts to us. He was also very helpful in the design of the basement plan and proposed a layout that was better than our original plan, which enabled to get a great functionality of the bathroom and the laundry room, while minimizing the space taken from the play area. He came up with nice arrangements to hide the heating duct and the foundation wall (creating a seating bench and a shelf). When we told him that our son planned a party with his friends in the basement, he worked late hours during the week and during the week-end prior to the party to make sure the basement could accommodate the party on time. He also helped us in the set up of the media room and the house network, and made sure the different video game platforms are running properly, which earned high points with the kids :)
    The basement is now looking great, and became everyone's favorite place in the house..
    Overall, we found Stephen very conscientious about his work, reliable, honest, attentive to our questions and requests, and pleasant to interact with. We kept a continuous communication with him throughout the course of the work, and we really liked how he kept us informed about the work progress all along.
    During and after this work, we had several remodeling and repairs in other parts of the house, which he did for us in a timely manner. We will be definitely calling him again for future house needs. An overall excellent experience. Thank you  Stephen!
    - AREF J.
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