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Pet Care & Health reviews in Salem

  • A
    Dr Rotner is wonderful. She listens and takes the time to understand what's going on. She has followed up by phone to see how my dog is doing. The other vet at this practice can be difficult to deal with.
    - Suzanne V.
  • A
    Harthorne Animal Health Care
    Dr. Freedman has a no nonsense, logical, common sense approach. Since he has some homeopathic training, he is willing to offer more than one option for care, giving the pet owner choices. My past vet, didn't give me more than one choice for care, usually the most expensive one. As a cat mother, I want the option that gives my elderly cat the best quality of life for the remainder of his life. Also, I have a dog with food allergies and allergies to immunizations. He is willing to listen and try what works best for my dog. I am happy with the flexibility offered at Hawthorne.
    - Melissa G.
  • A
    All Creatures Veterinary Hospital
    She was very good, excellent. There's not much of a wait. The doctors gave me 20 minutes plus she makes house calls which is really nice. It's about $230 for a house call and it includes some tests. I moved from New York. People say that she is a little bit on the expensive side. If they are good I don't mind paying a little extra. Quality is excellent. It's about 15 to 20 minutes wait and for them that's good.
    - Linda M.
  • A
    I brought my small dog in for a checkup, vaccine boosters, and a minor injury. We also picked up a year's worth of heartworm meds. Dr. Bergeron recommended senior blood work for the dog (she's 9) in addition to regular "maintenance". She called back the next day (a Saturday) to explain the results to me in detail which I really appreciated. The front desk staff were friendly and helpful. This was our first visit as we're new to the area; we'll continue to use them as our regular vet and will consider them if we need to board our dog.
    - Amanda B.
  • A
    The Animal Ultrasound Clinic
    Very caring and professional. I would recommend Dr Harpster to anyone. They are specialists; don't expect it to be cheap. For the care we got the price was reasonable, in my opinion. They even made a point to tell us the cheapest place to get the medication.(Walmart and Target cheaper than drug stores.). Their testing and diagnosis was thorough and professional. They explained about heart problems in dogs, and were breed specific.
    - Kathleen M.
  • D
    The dog is adorable, sweet and beautiful, but in under 48 hours I was advised to get her to a vet hospital ASAP.  $1,400 later (and that does not include the follow up vet visits, blood tests and medications) she turned up as being severely malnourished, dehydrated, underweight, anemic, low white blood cell count and they weren't sure if she had genetic defects.  The puppy had a parasite and round worms.  I understand this can happen, but I was advised to call the breeder and person who housed her to find out if any of the other dogs were ill.  I received no response from either.  I continued to follow up with phone calls to make sure the breeder knew what had taken place and to look for at least financial assistance (at this point we didn't know if the puppy had a genetic defect) and I received one brief response with a promise of a follow up call which never came.  While initially my experience was a good one (they were friendly, helpful with the pickup of the puppy), they clearly didn't care that my puppy was sick and clearly got it from other animals they house.  She is now happy, healthy and absolutely a little beauty of a husky, but I'd be very careful before purchasing from this breeder.
    - Marcie S.
  • F
    It's difficult to give ratings since we were not there to see what transpired every day.  You trust that your pets receive the services for which you contract/pay.
    On 2 occasions we boarded our (2) small dogs at Best Friends (Wakefield) when we went on vacation.  On both occasions, our dogs became sick.  We're very conscientious pet owners and our dogs were healthy and up-to-date on all vaccinations (including parainfluenza, bordetella and adenovirus-2) but still became ill, presumably with a variant of "kennel cough."  
    We thought the first [bad] experience might be a "fluke" and decided to try them a second time.  However, after the second visit we decided never to return.  We paid friends (we knew well) to take care of our dogs while we were away.  On both occasions Best Friends was busy with people and pets coming and going.
    It's expensive to board (2) pets.  We brought our own food and treats, and paid additional fees for extra play/exercise time, grooming, etc.  All that -- and then we had sick pets and "extra" veterinary bills.  "Best Friends" did not become our best friend and we never returned.  Obviously, our dogs weren't "happy" and neither were we.
    These types of diseases are easily spread through direct contact with -- other dogs (especially in enclosed or poorly ventilated areas), germs on contaminated objects, contaminated handlers, and so on.  Best Friends had a lot of young workers (probably working on summer break).  Perhaps, they aren't made aware of the dangers or diligent about cleaning areas, hand washing, etc. to prevent contamination and illness.
    - Mary M.
  • D
    Atlantic Veterinary Hospital
    - Started coming here to see Dr. Rockwell but quality of care seemed to slide as the practice grew and became more "big business" & impersonal.  
    - The support staff always seemed to be helpful.
    - Did not like that they did not consider the effects of the meds they used to treat my dog's condition on her overall health. Some of their treatments may have been the expected short-term fix but actually exacerbated her illness. Sadly, I later found there were other [better choices of] treatments available. 
    - They should give more information on WELLNESS (& keeping your pet HEALTHY) rather than just treating ILLNESS. Admittedly, illness is better for a vet's business. Maybe they are too busy growing the business to be bothered with this aspect of veterinary medicine.  Though, a health pet makes a happy owner.
    - They could do a better job educating pet parents on pet nutrition & where to buy quality pet food (e.g., Boston Pets), alternatives to meds (e.g., Bach Flower Remedies at Whole Foods), etc.
    - Mary M.
  • A
    Beverly Animal Natural Health Center Inc
    Currently have 2 dogs - 1 1/2 and 16 1/2 - and take them to BANHC.
    - Danvers Animal Hospital: Started going here a long time ago. Took our dogs here until their staff became so large that we had a different vet for every visit. I didn't like the and quot;lack of continuityand quot; in care.
    - Atlantic Veterinary Hospital: We switched to Dr. Rockwell until: (1) His staff grew and lost the and quot;small vetand quot; characteristics that I came here for. (2) They suspected one of our dogs had Cushings Disease yet they were giving her cortisone shots for a skin condition. I was concerned about them loading cortisone into her small body when one of the problems with Cushings is OVERPRODUCTION of cortisol by the adrenal glands. (3) They recommended Veterinary Pet Insurance, which turned out to be unwise. Instead of getting pet insurance (especially VPI), we should've set aside money in a savings account for vet bills.
    - BANHC: Switched to Dr. Crowley who took us another route, avoiding cortisone shots, and it worked. She took into account the impact meds/treatments have on the dog's overall health, used flower essence therapy, nutrition, etc. For example, we switched from Nutro Natural Choice to Orijen, which made a big difference. (Just as with humans, pay more for quality food to avoid health problems later.)
    - We're thankful for BANHC and their intelligent approach to veterinary care. (Wish I could find similar for the humans in my family.)
    - Mary M.
  • A
    My experience at the Feline Hospital was the most positive overall vet experience I have had in fifteen years of being a cat owner! Dr. Bird was extremely professional, caring, and gentle with my nervous cat. She took her time during our appointment and I never got the impression that she was rushing to finish the checkup. Quite the contrary, she told me that it is their policy to take as much time as necessary with each cat, which sometimes results in delays, but creates a better overall experience. I did have to wait about a half hour beyond my appointment time, but it was well worth it! In the meantime, I chatted with other visitors who have been coming to the Feline Hospital for 15+ years and would never go to another vet.
    The setting is in an antique Victorian house complete with period details and resident cats who walk around making everyone comfortable. The waiting room provides refreshments and a whole collection of books and magazines about felines to peruse.
    Overall, I was more than satisfied with my experience at the Feline Hispital and my cats will likely become more of those long-term patients. I was even more pleased to find that the whole visit, including two vaccinations, only cost about $145.00!

    - Hollin Elizabeth P.
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Pet Care Providers in Salem

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