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Flooring reviews in Salem

  • F
    National Floors Direct Inc
    I would never do business with them again and will tell anyone and everyone I know to not use them. From other reviews I have NOW read, I am not alone in my experience. Their customer service team including management level employees are rude, unprofessional, disrespectful, not helpful and harass you. I have never had a worse customer service experience in my life and I am in my mid 50���s. Next they have a ploy to swindle you at the 9th hour when you are stuck and have no option but to pay them more money. Upon arriving for install, it was determined within a few minutes that I had to pay extra for moving my furniture and if I didn���t go get a bank check or cash immediately they would have the installers leave my home. My furniture was described as excessive, heavy and old which apparently doesn���t align with their wording of ���normal��� and ���light��� written in the contract even though we removed all drawers and had just normal bedroom bureaus in the rooms. No one could explain to me why I was being charged extra other than the installers pictures that were reviewed by some installation manager that I couldn���t talk to. I also wasn���t able to talk to the sales guy who told us the furniture would be fine. I was told its not their fault I didn���t understand the words in the contract. After taking work off with my fianc��e and moving 5 rooms of furniture and belongings, we had no choice but to pay the extra so they would do the job on the day planned. Despite 5 different conversations with customer service and the sales support team, my understanding and feedback on the issue was not resolved. I was talked down to, threatened and harassed. Excuses were made. Lies were told. I have never experienced anything like this and at the end, I don���t care if the carpet came out ok and was done in one day as it was not worth what I went through. They should be ashamed of their business practice. I spent thousands of dollars for new carpet and labor and they treated me inhumanely. I just hope no one who is in a worse financial position than I ever ends up over a barrel like I was. And it wasn���t the amount of the extra money they charged me that was the issue, it was how they communicated and behaved.
    - Beth S.
  • A
    MDB Construction Co
    We worked with MDB Construction for two major projects this year. We were new to renovation and bought a fixer-upper. One of the things I like best about working with this company is that they are great about walking a customer through the order that things need to happen in and they were great about providing options, advice and recommendations based on budget and your specific house look/design. For both projects, Tyler was the foreman and the person we worked with every day. He is very thorough in his explanations, very attentive to detail/design and makes sound choices that keep the project moving. We knew we were in good hands! I was also very impressed at the consistency in their employees - very knowledgeable, polite and professional. Lastly, and most importantly, this company is with you through out the whole project. They are communicative, complete everything, and not afraid to come back for last minute fixes. We will definitely work with MDB Construction in the future.
    - Eleanor G.
  • A
    US Tile
    Louis was a pleasure to work with. He was a great consultant to first time renovators and he delivered everything he promised. Ultimately professional, knowledgeable and communicative. He gets our highest rating. We have other projects and will be hiring him again.
    - Jack L.
  • A
    Northshore Brothers Painting & Carpentry
    Daniel and his company did a magnificent job completing several services at my old home. He built a door, repaired shutters and replaced shingles. I was so satisfied with his work that I later hired him to work on my floors. All work was completed with skill. Every day he left the work site clean and did everything as I requested. I will definitely use his company again!!!!! I am very happy this their work!
    - T. Jane D.
  • A
    Custom Bath Liners
    They were prompt and worked steadily all day.  They had all the work finished by 5:30 PM.   
    The materials are high quality and look fantastic.
    After they left I realized they had forgotten to put the shelf in the tub surround and I was not happy with the topping put above the wainscoting.  I called immediately and the team returned the next day and put a new better fitting top on the wainscoting as well as putting in the shelf for the bath area.
    My only regret is that I didn't ask them todo the painting as well.
    - Denis C.
  • A
    C & H Hardwood Floors
    they provided a prompt quote for the job.  Stated how long it would take to do the job.  arrived on time on the date specified and got the job finished on time.  They cleaned all of the debris and were also really good with the dog we have in the house.  very professional and trustworthy.  did not do anything different then we wanted.  Wood floors and finish looks great
    - Donna C.
  • A
    TAOZEN FLOORING - Taozen Services
    Tao arrived to our appointment early and was very friendly. He asked me questions about the home, the purchase, my family and he seemed genuinely interested in who I am and what I care about. After we got acquainted he looked over our mishmash of old floors and set my expectation for what could be done to improve them. He was honest. For the living room and dining room there was not much that could be done. The stains aren't coming out, the gouges aren't coming out, and the floors only have one sanding left in the veneer. Tao asked me what my expectations are for the property and for the return on the investment of doing the refinishing. He helped put into perspective the cost versus impact of the work, which lead to me deciding  not to refinish the floors. I have never encountered a tradesperson or business person who was so forthright, even after driving a great distance to perform a quote on a Saturday. Thank you Tao. It was a great experience meeting you and I will think of your first when I am asked for a recommendation and when I have work of my own.
    - kevin b.
  • A
    Boston Premier Flooring LLC
    Price was very fair and when client decided to add stain which wasn't in original quote he was able to roll with the punches.  He is just accommodating and easy to work with and the quality of work was first class....

    - Patricia A G.
  • A
    US Tile
    On July 20th, Luiz's friend, Cain, came with his crew and took out my old wood floor. Then, Luiz came the next day and installed the tile in two days. After that, Cain came back and put back all of the appliances and baseboards. The whole thing took 3 ½ days, and I have a beautiful black and white marble and granite tile floor. It looks great! 
    Cain, from Kitchen Works, charged $1,200 to take the floor and appliances out and put the appliances and woodwork back. Luis charged $4,655 for the tile and labor. The whole thing was $5,855. 
    Luiz was reliable and responded quickly to texts or phone calls. He listened to my ideas, and he even helped me figure out what kind of tile would work the best. I am very happy with the job.
    - Melissa G.
  • A
    S & W Tile
    The guys from S & W tile were professional from start to finish. After speaking to Wes on the phone, I e-mailed a description of the work I wanted done, measurements of the bathroom, and photographs of the tub/shower and floor. I soon had a quote, scheduled the job, and paid the deposit. After one reschedule by S & W (they moved the job to one day earlier than originally panned, and it was fine because we could accommodate them), the guys showed up exactly when they said they would, got the work done in the timeframe promised, and completely cleaned up after themselves. They were polite, friendly, punctual, very careful, neat, and worth the money (I might have gotten a better price elsewhere, but I feel that their professionalism deserves a premium price tag). It was especially great that they came to Salem for my project, even though they only do jobs in Salem a few times per year. I appreciate their time and effort, and recommend them highly.
    - Scott M.
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Flooring Installation in Salem

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