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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Inspect Your Basement

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Basement Waterproofing reviews in Roslindale

  • A
    Drycrete Waterproofing
    Jason and his crew were amazing!  My basement was a little bit of a disaster and they went above and beyond to install a new system to keep water from coming into my basement.  They even took out a couple brick walls that were not wanted and filled in a few existing holes in the floor.  Jason was the sweetest guy and was even ok with my dog barking at him!  If he was a contractor I would hire him to do all my projects!  I loved working with him!

    - Candice W.
  • A
    B-Dry System M/E Inc
    This job could not have gone more smoothly. All B-Dry representatives from the design proposal/estimator to the office administrator to the site leaders and entire crew were polite, thorough, and knowledgable. Everyone was incredibly hard working, showed up on time and made sure every detail was done properly. Basement is DRY and I highly recommend using B-Dry for any basement water issues you might have!
    - Ann-Marie L.
  • A
    S & W Tile
    I am so happy about this install!  I had noticed mold behind the caulking in my bathroom and had two people come out to clean out and re-caulk the bathtub.  Each time, the people who caulked didn't tell me the mold might actually be on the walls BEHIND the tile. So, I paid a couple hundred dollars for nothing, as the mold returned soon after they left.
    I sent a picture to Wes, asking him how much it would cost to re-caulk, and he told me how mold was growing on the walls behind my tiles.  He responded quickly to all emails/texts/calls (and believe me, I am a communicative person!).  He came out and assessed the bathroom, and I scheduled an appointment right away.  Turns out, he was definitely right...
    On the first day of my install, Wes, Renato, and Domingo came to my house very early, to accommodate my work schedule.  They were completely professional and got right to work.  After they removed the tiles and the window frame, they discovered a completely rotted out frame -- they sent me pictures during the day, and it looked like fire damage! Renato also discovered my uneven, plywood floors.  Seems like the people who "modernized" my condo had simply slapped on some quick, temporary fixes.  At first, Renato thought he would have to put the tile on in a different way to accommodate for my uneven floors, but you can tell he takes great pride in his work.  I said adjusting the tile was fine, but, imagine my surprise when I got home from work that night, Renato managed to fix the flooring and lay the tiles how I wanted.  That was such an awesome end to the first day -- especially after I had seen how terrible my walls and window had been!  
    Then, Renato and Domingo worked the whole next day to fix up the walls, waterproof the new boards, and start to install the tile.  They were both friendly, funny, and completely professional.  They cleaned up each night when they left, and they made sure to be cognizant of my tiny living space.  I really appreciate their awareness of space and their conscientiousness.  
    Finally, Renato came back to grout the shower tiles and replace my shower head.  I was heading to Home Depot for more bathroom supplies, and he helped me make a list of what I needed.  Then he installed my new shower head and faucet and cleaned up the entire place before he left.  The bathroom looks great! The floors are gorgeous and the shower is clean fresh.  I am so happy the whole shower is actually clean and nicely finished.  I feel much better that the mold is gone, and I am no longer going to be damaging my house each time I shower!  
    Wes was helpful and responsive the entire time, and Renato and Domingo work hard and clearly take pride in their craft.  My bathroom is beautiful, and I appreciate S&W's professionalism at each step of the process.  Thank you again!
    - Kelsey M.
  • A
    S & W Tile
    I am overjoyed by the quality of work that was performed by S & W Tile. Wes and his team finished the job in three days, from start to finish, including scheduling the plumber. Wes was able to find a tile that matched the existing wall tile, so that we did not have to take all the wall tile off, and it blends seamlessly. Wes' team clearly take pride in their work, they put in long days to finish up the job before the holidays and did a nice clean up at the end. I would definitely use S and W Tile again and recommend them highly.
    - Chris B.
  • A
    Pioneer Basement
    The job was done in a clean, efficient manner. The technician was courteous and professional. Explained the work that was done, gave advice on future maintenance, and gave me a brochure about the system installed and warranty. I intend to use them again in the future.
    - Beverly H.
  • A
    Pioneer Basement
    While Errol was 90 minutes late (marked down for punctuality), he was knowledgeable, clear, and patient with three condo owners as he provided plausible explanations for basement problems (slab cracking), a systematic plan for determining which among the possible causes was the actual cause, and a detailed explanation for what would need to be done in each case.
    We'd definitely engage his services again.
    - Mark D.
  • A
    Pioneer Basement
    Work roughly took about 4 hours with a crew of 3. They cleaned up after and basement was cleaner than it was when they got there. Very professional and courteous group of guys. Basement looks much better now than it did and although it is untested at this point, I have every confidence that it will work when those strong summer rainstorms happen.
    Would definitely recommend for honest assessment of basement issues and even if you do not choose to work with them, they will answer any questions you may have. I even called Ken D. (initial contact with company and project manager) weeks after I scheduled the service and he answered my basement questions for 20 minutes on a Saturday morning.
    - Stephen B.
  • A
    CRACK-X
    They arrived on time. Explained the process to me. They filled the walled cracks and put a heavy duty coating (i think epoxy) over it.
    The floor crack good. However, they need to come back out to repair a crack in the top cover. 
    I would (and have) recommend Crack X .
    - Charlotte W.
  • B
    American Dry Basement Systems/Mold Pro Inc
    See above.  The job was supposed to take two days, but the workers continued working into the evening, which meant digging up the pump pipes in the dark.  In general, I felt staying late caused the workers to work too fast and thus not as well.  For example, the supercrete was only applied to some of the area, and not all the cracks were taken care of.
    While the work was generally good, there were two problems.  The window used to bring in materials to the basement was broken and the wooden sink they needed to move under broke when they tried to remove it.  However, the company paid in full what it cost to replace both the window and the sink, including all labor costs.
    Another slight disappointment was that no one from the company came by or called to check on how things were going.  The workers seemed to know what to do but I felt there was no oversight on such an expensive job.

    - Deborah S.
  • A
    Details Home Improvement
    Yianni was very punctual and thorough. He came in and explained what he would need to do and set our expectations quite high. We chose him because he was the only contractor that kept coming back and giving us ammended quotes and worked with the bank to get us the loan and he price was a bit lower than the others. He also worked very closely with us to get the appropriate permit.

    The work started and Yianni kept in constant communication with us. Even when unexpected hurdles came up, like reinforcing one of the posts in the foundation of the house, he was able to stay within budget. He provided us with options on almost everything, inlcuded different quotes for different heating options (forced hot air/high velocity). He made us feel very included and provided suggestions when we were stuck on something. He even came in on weekends to help us with putting the Ikea kitchen cabinets together!

    The end result? Exactly what I wanted. He created an open floor plan on the first floor, turned the old butlers pantry into a guest bathroom, added an exit off the kitchen onto a 2-leven deck. Created an onsuite on the second floor by combing half of one bedroom with the other and added a master bath, 2 walk in closets (his and hers), and because he had a little bit of space left, created a shoe closet for my wife. He also added a second bath on the second floor with laundry. Finally, he created 2 bedrooms on the third floor as well as a storage room!!!

    We were beyond pleased!!!
    - Christos G.
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