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Blinds And Curtain reviews in Reading

  • D
    Blindsgalore
    I have been a customer since January 2006. Each time I've moved, I've ordered new blinds from their website. Everything was great. Customer service really bent over backwards to make things right. Quality was good and what you specified on the website is what you ended up getting shipped to you. I recently renovated a room and I ordered new blinds. What I configured on the website was not at all what I received. Apparently the factory made changes to product options that did not match what was being offered on the website. Rather than contact me to discuss, they simply made and shipped the blinds. I received something that was COMPLETELY different that what I'd configured (and paid extra for) on the website. I called them (they are Pacific Time zone) and the hours listed on the website indicated that someone would be available to answer the phone to fix my problem. Turns out the hours listed on the website are only the SALES hours. The customer service hours are different. In fact customer service closes two hours earlier than sales. I called back the other day. There's no phone tree. You just sit on hold until someone answers. By default they route your call to the sales people. Well when the sales person answered the phone, they flatly stated that they are the sales office and they can't address customer service issues. The attitude was as if it was my fault for incorrectly reaching out to them. I get transferred to customer service (have to wait on hold again). Marty from customer service was able to resolve my issue. He reached out to the factory, figured out the miscommunication and explained my options. In order to get things consistent, I had to pay additional to upgrade the blinds. They sent a replacement right away. Within a week I received the replacement. Still not good. One of the blinds is damaged. The other looks good so I go to install it. Instructions are clear and straightforward, but the mounting brackets they sent do not match the blind's headrail. I call back again. No phone tree to directly request customer service. I sit on hold. Finally a sales rep answers the phone. Same attitude. "I'm in sales, I can't help you. You need customer service, please hold and I'll transfer you." I finally get connected to customer service. The nice lady (can't remember her name) apologizes for the inconvenience. She promises to reach out to the factory to get the damaged blind remade. She also promises to have the factory send out the correct mounting brackets. The brackets will be sent in a separate shipment from the blinds so I should get them much sooner. She promises that I'll be emailed tracking numbers when they ship. Its been two days now, and I still haven't received any update. I guess I'll roll the dice and try to call again. In the meantime, my wife is giving me the evil eye and saying "You should have just ordered these from Home Depot."
    - Warren T.
  • A
    Melanie Murphy Interiors
    She was very generous and patient with her time. She was a true professional. She came out a couple of times and was very patient with picking colors and fabric. She did give me some awesome recommendations for sheers for window treatments. I would highly recommend her and I have recommended her to some of my friends. Thank you Melanie for several jobs well done!
    - Susan H.
  • A
    Designs In Blinds & Drapes
    They were pretty typical for that kind of a service. They provided the selection and service I expected for that kind of business. I have had drapes and shutters done before in my house, and they did a good job.
    - Susan S.
  • A
    Melanie Murphy Interiors
    I've used her over a period of several years. I've used her window treatment specialist to design curtains, which are absolutely beautiful and I've received many compliments on them. She helped me all around in redecorating my home. It has a theme and a flow throughout the whole house. People who come in my home comment on how gorgeous it is and that they would love to move in and live here as it's a very comfortable setting. Melanie is the reason my home looks the way it does. Melanie's attention to detail and desire to portray her client's personal taste is very evident and the results are just beautiful! She is very anxious to please and doesn't try to override a client's personal taste with her own. My home is a colonial/traditional style, and she doesn't try to push me into modern pieces. Everything I have ordered from her has always come through in a very timely manner. She also sticks to my budget and doesn't try to tempt me with pieces or ideas that would be outside of my budget.
    - Susan H.
  • D
    FABRIC PLACE
    Product nice, but service unprofessional. Quotes sloppy, bills confusing and communication extremely poor. Many things delayed - order placed in late July 07, not fully completed until late January 08. Designer gave one excuse, customer service another - couldn't get stories straight. Will not recommend or use services again. First designer left company, assigned new designer, but I was not informed of change until I contacted them (had been looking for follow up on my $1200 deposit). Orders not placed when requested, then delayed because of manufacturing issues. When my order arrived, I was not notified for 10 days since someone was on vacation - no back up coverage.
    - Amy L.
  • A
    Sunspaces Awnings
    Perfect! The wood blinds look amazing and finish the room perfectly!
    - Kristin K.
  • B
    Christine Cavallaro Designs
    unknown
    - Martha S.
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