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Interior Design reviews in Reading

  • D
    I have been a customer since January 2006. Each time I've moved, I've ordered new blinds from their website. Everything was great. Customer service really bent over backwards to make things right. Quality was good and what you specified on the website is what you ended up getting shipped to you. I recently renovated a room and I ordered new blinds. What I configured on the website was not at all what I received. Apparently the factory made changes to product options that did not match what was being offered on the website. Rather than contact me to discuss, they simply made and shipped the blinds. I received something that was COMPLETELY different that what I'd configured (and paid extra for) on the website. I called them (they are Pacific Time zone) and the hours listed on the website indicated that someone would be available to answer the phone to fix my problem. Turns out the hours listed on the website are only the SALES hours. The customer service hours are different. In fact customer service closes two hours earlier than sales. I called back the other day. There's no phone tree. You just sit on hold until someone answers. By default they route your call to the sales people. Well when the sales person answered the phone, they flatly stated that they are the sales office and they can't address customer service issues. The attitude was as if it was my fault for incorrectly reaching out to them. I get transferred to customer service (have to wait on hold again). Marty from customer service was able to resolve my issue. He reached out to the factory, figured out the miscommunication and explained my options. In order to get things consistent, I had to pay additional to upgrade the blinds. They sent a replacement right away. Within a week I received the replacement. Still not good. One of the blinds is damaged. The other looks good so I go to install it. Instructions are clear and straightforward, but the mounting brackets they sent do not match the blind's headrail. I call back again. No phone tree to directly request customer service. I sit on hold. Finally a sales rep answers the phone. Same attitude. "I'm in sales, I can't help you. You need customer service, please hold and I'll transfer you." I finally get connected to customer service. The nice lady (can't remember her name) apologizes for the inconvenience. She promises to reach out to the factory to get the damaged blind remade. She also promises to have the factory send out the correct mounting brackets. The brackets will be sent in a separate shipment from the blinds so I should get them much sooner. She promises that I'll be emailed tracking numbers when they ship. Its been two days now, and I still haven't received any update. I guess I'll roll the dice and try to call again. In the meantime, my wife is giving me the evil eye and saying "You should have just ordered these from Home Depot."
    - Warren T.
  • A
    OG Marble & Granite
    OG Marble and Granite did a superb job on our kitchen remodel in Reading. Jose gave us an estimate that was over $1000 less than two other competitors. He was easy to work with and his work was timely. After carefully measuring for our new granite countertops and having them cut without any seams, we discovered a problem that we created when we put in a new backsplash that changed dimensions. His crew didn't complain, but went about their business and modified the space so as to fit the new countertop without creating a seam.The end result was a tight-fitting, beautiful granite countertop to finish off our remodel. Great job!
    - joseph m.
  • A
    Fernandes Painting
    The results were amazing. The colors are smooth and even and the lines clean. Carlos' team patched some big holes and tackled a very unhappy ceiling. Both came out great! You'd never know there were those issues. Also, appreciated the high level of communication and timely responses.
    - Christa M.
  • A
    D. Flores Construction
    D. Flores Construction was highly recommended to us by friends and they came as advertised. We ended up doing a rather extensive renovation in our kitchen and added on a room for a master bathroom and closet. Dave was incredibly helpful every step of the way. He and the crew had great insight and made really great suggestions. We were very happy that Dave and Josh were always aware of keeping the renovations in line with the character of our 1926 house. The job was extensive and included putting two ressed beams in the ceiling in the kitchen along with bumping out on the second floor. The kitchen came out beautiful and really opened the room to the other parts of the house. Dave also does really great custom work. My wife wanted a few lockers for the side entry mudroom. She printed a picture from the internet and Dave was able to replicate it making the mud room fully functional. The addition came out great also. We are thrilled with the look of the new full bath. Our neighbors have commented how the addition looks like it was original to the house. We definitely feel very fortunate to have had such a great experience renovating. Dave's crew showed up EVERY day for the entirety of the job. They were very easy to work with and gave great suggestions and listened to our concerns. D. Flores Construction is a hardworking, talented, and honest contracting company. In short, you can't go wrong with them!
    - Todd S.
  • A
    Straight Shooters General Contracting LLC
    We needed our entire first and second floor remodeled, it included, two full baths, kitchen, dining room, living room, front porch, back porch, and three bedrooms. It was a large job, very time consuming, and Sean and his crew did a first class job. It was very easy to communicate with Sean on what to expect for that week or month. They started the first floor first, and once that was completed, they moved up stairs. The guys were very polite, and incredibly easy to converse with. We have had work done in the past when it seemed like the contractor or workers were annoyed or very short with either me or my wife, but nobody on the crew was like that. They enjoyed taking time to answer all of our questions, and they never were shy about giving advice about what might look better or be more functional. All in all, it was a very pleasant experience, and we will be using Sean and his crew again.
    - Brendan G.
  • A
    Ranch Roofing
    Absolutely excellent!!! Very professional from the first sales visit until the last bit of clean up. Ranch Roofing brought in a large enough crew, which allowed them to complete the job in less than a day. It was amazing to watch how well the crew worked as a team. We are very pleased with the thoroughness and quality of the work. While not the cheapest option, we feel Ranch Roofing's price was fair and the real bargain was getting the job done right. They provided several extras (at no additional charge) such as installing a set of shutters that had been blown down, blocking unused gable vents, and repairing roof sheathing. They were also very careful with our plants and shrubbery. I would definitely hire Ranch Roofing again and I would absolutely recommend them to friends and family.
    - Rusty P.
  • A
    Perry Brothers Construction
    We strongly recommend Perry Brothers Construction. Bill and his team are fantastic. We brought in several contractors to get some estimates and they gave us a great quote, but more importantly left us feeling like this is a contractor who I trust and one I would really like to work with. We ran into a few unforeseen structural issues once the project started and the team did a great job coordinating with our local building inspectors and suggested solutions that were cost effective, structurally sound, and aesthetically pleasing. The crew was on-time, clean and very friendly. They did a great job with our curious and loud hound dogs as well. We will definitely hire Perry Brothers Construction again. They were the best vendor we have worked with in our 20 years of home ownership. - Jim Olson and Rosanne Guerriero
    - Jim O.
  • A
    I hired Amazing Painting to paint the entire interior of my house. I was so impressed with the work that they did. Sal and Fabio were extremely professional, and the quality of their work was fabulous. They went out of their way to ensure that they arrived on time and they listened carefully as I explained what I needed done. Both of them were very particular about focusing on the details of their work so that it would be done perfectly. Their work was stellar. I also found their prices to be very fair and reasonable. I cannot stress how satisfied I am with their services and I would offer this company my highest recommendation.
    - Maryanne B.
  • A
    Bravo Kitchens Inc
    We worked with Nick, and he was awesome. His attention to detail and way to think outside the box really helped us maxamize our space in our kitchen. When people come and look at our new kitchen they are blown away. I would use Bravo Kitchen again in a second, and would recommend them to anyone looking for a kitchen or bathroom remodel.
    - Tom G.
  • A
    Eagles High Painting Inc.
    Eder and his team were absolutely amazing and a pleasure to work with! I don't have enough words to thank them for their excellent work. We first used them to paint our condo we were selling. They showed up on time, finished faster than planned, did a few extra touch up jobs with no issues and did an excellent job. We then used them to paint the exterior and interior of our new house. Again same excellent service and professionalism. We have received so many compliments on the look of our exterior paint job. They are true professionals! We are doing some other renovations on our new home and have come across some terrible contractors. Some are no call no shows, come late, cancel the job at the last minute, and did poor quality work. None of these issues with Eagles High. You can't go wrong with them. We already have some more work we would like them to do. Thank you Eagles High Painting!
    - Dilly W.
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Home Interior Contractors in Reading

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