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Chimney Sweeping reviews in Princeton

Real People ~ Real Reviews ~ Real Results

  • Top Hat Chimney Sweep was very responsive. They called a couple weeks in advance to confirm, then again the day before. They arrived promptly and were very professional, were careful to protect the whole area right from the doorway to the fireplace, and to leave the area very clean when they were through. I highly recommend Top Hat Chimney Sweep.
    - June D.
  • It was a two day job to repair our chimneys.  On the last day. He couldn't arrive until 2:45 in the afternoon.  So he stayed and finished the work in the dark, on the roof with a spotlight.  He laid new bricks and replaced broken tiles.  We are very pleased with the outcome.
    - Alison S.
  • Our neighbor gave us the name of this company, they have used them quite happily for a while now. We were given a price for cleaning of one chimney with a woodstove. They were booked up but had a cancellation and flexible enough to fit us in before the heating season started. We got a cleaned chimney at the price quoted with no pressure to buy other services, unlike the experiences we have had with a few other chimney sweeps. This was much appreciated and we will not hesitate to contact them for upcoming chimney work and stove installation and would highly recommend doing business with them.
    - MJ W.
  • The technician cleaned the chimney, but then upped the price saying that more than a brush was required so there was an additional charge. In prior years, using more than a brush was included in the price. I used this company a number of times previously. Then, the technician tried to sell us additional services. Not cool. I hate when service technicians are required to try and sell additional services.

    This chimney has been cleaned at least once a year since we have owned the house. I do not believe we had anything unusual in our chimney that should have been unexpected. When a company gives me a price for a cleaning and then I am asked to pay more, I am not sure if this is a profitable upsell or a safety issue that is something necessary to do, leaving me feeling trapped towards paying the extra just to be safe. I feel more suspicious when I am quoted for several other things not asked for after the is done, especially when I have to sign a paper saying I have received a quote that I did not request - such as for a new chimney liner. That says to me the technician is not only asked to sell but also made to prove the attempt.

    Perhaps, at a minimum, it would be better to give a price for the basic cleaning and then explain ahead of time which services would require an extra charge to get a clean chimney, instead of providing a surprise and no opportunity to shop around or research the necessity of the work the day of the cleaning.
    - MJ W.
  • unknown
  • Very professional. Clean, prompt, courteous, fair. 2nd year to use them, and service was consistent.
    - emilee r.
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Chimney Sweeps in Princeton

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