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Door Installation reviews in Plymouth

  • D
    Champion Windows and Home Exteriors of Boston
    i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I���ve heard nothing. I left a message on Monday with a customer service rep who���s voice mail said I���d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20���s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn���t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That���s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn���t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep.
    - Kevin K.
  • F
    Renewal by Andersen Boston
    We spent an entire year trying to get the door to our deck replaced. In the year's time, Andersen re-measured multiple times, ordered at least 3 doors and sent a different repair man each time. Each of these had his own ideas about what was wrong and why the door didn't fit correctly. None of the solutions actually worked. After 1 year, Andersen offered to start the process over again. We declined because we finally realized that they did not know how to fix it. We now have a door in place that requires 2 people to get it locked because the door is warped.
    - Mary O.
  • A
    Breeze Carpentry & Construction
    EXCELLENT Bill (owner) and his crew are the most professional contractors we have ever encountered. The build out of our basement is beyond our expectations. We have a media room, a workout room, a huge office, a room for our dogs, a (gigantic) cedar closet and still so much storage area, all designed by The Breeze Carpentry team. I cannot say enough about the Breeze Carpentry and Construction crew. They are here when they say they will be here, clean up (every day) before they leave, and they go beyond what is expected. You can certainly see the pride in workmanship that this team provides. I wouldn't dream of using any other contractor except for Breeze Carpentry and Construction to make any changes to our home. Thank you Bill, Kenny, Harry and the rest of the crew for an amazing job......
    - Debra M.
  • A
    Ryan Home Service
    We couldn't be happier with the work Jack and his associate did on our door. They were responsive, prompt and extremely professional and courteous. They completely draped the inside area so we wouldn't lose all the heat while the new door was going in. They even sent pictures during the day while the work was being done so we could see progress along the way. They take customer service very seriously which seems to be a rare occurrence in todays market. Will definitely call again.
    - Wendy B.
  • B
    Beantown Home Improvements, Inc.
    Went very well. Jim, Beantown President, is very professional and prompt when questions asked. Also a good communicator. He let us know in advance when workers were coming (and not coming) and they were there when he said they would be. They kept everything pretty organized and clean when leaving each day. The house came out great. Exactly what we were hoping for. Only down side was some damage to plants around the house. Overall a very good experience. We would highly recommend Beantown to friends and family.
    - jean b.
  • A
    Coastal Handyman Services
    This project went extremely well; Mr. Russo was the epitome of a professional from our first meeting until the project was complete. His constant communication was a breath of fresh air, he kept me apprised of the projects from start to finish; I especially liked the fact that he owned all the projects and was not afraid to offer his opinion on how to improve the overall job! Thank you Mr. Russo and I will use you again and make sure my neighbors know of your skills!
    - Barrie L.
  • A
    Innovation Construction Co
    From the start, my interaction with Keith and his staff was a pleasurable experience. His professionalism and quality of work met every one of my expectations. I was amazed at the attention they payed to cleanliness and detail. There was a minor misunderstanding about what was included in the original estimate of the project and I was very impressed with Keith's willingness to work with me and come to an amicable solution. I definitely plan on using Keith for any future projects I may have.
    - Douglas F.
  • A
    The Bulkhead Man Incorporated
    A bulkhead is one of those things that is needed but not thought of as a design element. But Joe made it look SWEET, clean lines and install that was perfect. Now I want to show it off. I am seriously amazed and how great it works and looks. He supported the door with a new concrete foundation, painted it, sealed it on the install and now its perfect. I have no worries now about the bulkhead door. Its a piece of Art. I highly recommend!
    - Susan W.
  • A
    Neary Construction
    They were quick to respond, quick to start the job, and worked straight through to get the project finished in less time that originally quoted. They were clean, professional, and responsive. Liam was a pleasure to deal with
    - Jim C.
  • A
    The Bulkhead Man Incorporated
    The best experience we ever had with a contractor! We recieved calls back, they showed up when they said they would & no hidden costs. Because they we so good we didn't even get other estimates. Their work ethics alone sold the job. The work and the clean up was fantastic. Joe and Mike were curtious and pleasant to work with. Would highly recommend them.
    - Christine h.
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Door Installers in Plymouth

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