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Skylight Installation reviews in Pepperell

Real People ~ Real Reviews ~ Real Results

  • I called 3 or 4 companies and interviewed personally 2 of them.
    Tom Gordon, one of the owners of Twin Metals, did the estimate for me back in April 2015. He was very informative and helpful.  I had originally wanted metal roofs, so it was very helpful to deal with a company that could provide either.
     Tom provided estimates for both types of roofs, but metal roofs were too expensive for this project (rental houses). I asked Tom for "worst case scenario" pricing on the project (what if we had to replace the decking?) because I wanted to finance the project and I wanted to be sure I requested a large enough loan.  (Twin Metals has a financing option that was quick, easy and and carried a rate of 7.99% for 10 years at the time. ) 
    We had some weather delays but otherwise the project was on schedule.  Tom's crew arrived early one morning and had finished both houses by noon the following day. They cleaned up the site at the end of each day, paying special attention to the neighbor's driveway which is very close to one of the houses. All of the crew were very friendly, polite and considerate, so it was a very pleasant experience.  Tom stopped by several times to check on the work and the schedule.
    I purchased GAF shingles guaranteed for 50 years. Twin Metals guarantees their workmanship for 15 years.  We, like so many others, had ice dam problems last year, so I wanted Tom to pay particular attention to preventing a reoccurrence of that problem or at least to preventing leaks caused by ice dams.  I believe that the plan he presented will do that.  Of course, only time will tell, but I feel comfortable with Tom and Twin Metals.
    As Tom had reassured me several times, the project  did not require the replacement of decking. So his worst case estimate of $23500 reverted to his best estimate of $16000 all inclusive.
    I was pleased with Twin Metals from start to finish. Tom was very responsive to my calls and my emails, and my many questions. He was on top of everything and what I expected would be a stressful project, from finding the right company to getting a reasonable estimate and financing, to the actual installation was very smooth and pleasant.  I can't thank Tom enough for his help and his professionalism. I would gladly recommend Twin Metals ( and have twice already) and would use them again.

    - Katherine M.
  • We waited two years to review since we wanted to make sure our new roof stood up well.
    We are very pleased with the outcome of our roof replacement.  No drips or leaks in evidence.
    The workers were pleasant and we like the owner - everyone seemed honest and professional. 
    They cleaned up after themselves beautifully.
    We just have two minor complaints:
    a.  They showed up unannounced and didn't complete the work straight thru - rather, they did some work and then came back a week or so later and did some more work.  Overall it took about a month to complete.  That was fine with us - just a bit disconcerting.
    b.  They pulled the old ridge vent and left it exposed - and we had a soaking rain that night.  We had some minor damage to the ceiling in the upstairs as a result.  To their credit - they came out at 3am to cover the exposed ridge vent area and repaired any damage

    - Priscilla D.
  • The owner, Mike was very impressive. He contacted me the same day I sent an email inquiry and came by the house the following day to take measurements and leave an information packet. His packet contained sample roof shingles, a brochure showing finished roofs using the different shingles, his contractor license, BBB certification and at least 3 pages of referrals. He and his crew accomplished the task in a day. They moved my deck/patio furniture out of the way, draped the greenery to protect it and left no debris behind. Mike originally planned to do the job the week after Columbus Day weekend (because the weather was creating scheduling problems) but called us on Friday morning to say the weather reports for the following day, Saturday were good and could he do it the job then. I way away for the weekend but agreed this would work for us. My neighbors said that there were at least 15 people working on the job and that everything progressed impressively. When I returned on Sunday night, the job was finished with the only evidence that anyone had been there was the dumpster and a beautiful new roof. The dumpster company came early morning, Monday Columbus Day and removed it. It was the most effortless home project we have accomplished to date and I would highly recommend (and have) Express Roofing.
    - Donna O.
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Skylight Installers in Pepperell

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