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Professional Work reviews in Norwood

  • D
    PODS Moving and Storage
    It takes a lot for me to get this upset. And I am extremely upset. The Austin side of this move has been extremely easy. The Boston side of this move has been an absolute hellish nightmare for many reasons: 1. The Boston area location cannot apparently deliver the POD on ANY DAY OTHER THAN MONDAYS OR SATURDAYS. ??? 2. The Boston area location cannot apparently do same day drop off and pick up of a POD in the Boston area EVEN THOUGH IT'S A MAJOR CITY AND THERE ARE A MULTITUDE OF RESTRICTIONS THAT GO ALONG WITH LEAVING A STORAGE CONTAINER STREET SIDE FOR LONGER THAN A FEW HOURS (similar to a moving truck) - what this means for me is leaving a POD in the loading dock area of my apartment. Which also isn't reasonable to ask my complex if I can take up their loading dock with deliveries, people moving in and out, trash, etc (I did ask anyway, fingers crossed and begging, but they could not accommodate). So, essentially, between points 1 and 2, I can't even use PODs alone to complete this move. 3. Every time I call, I get completely, COMPLETELY different answers to the questions I need to ask pertaining to my move. Which is extremely frustrating. Calling PODs one day and hearing "we only deliver Mondays and Saturdays" to hearing "no ma'am, we deliver Mondays through Saturdays" another time. Inconsistency is the QUICKEST way to lose customers to trust. How am I supposed to be able to trust your associates if I'm being given differing answers every time I call? So, I escalate. 4. When I escalate, I am given absolutely NO options. NO empathy whatsoever on the other end of the line. "Ma'am the supervisor is just going to tell you the same thing I am". Then what is the point of an escalation? If no one is even seemingly WILLING to help me, what is the point? I'm not kidding here - it has been like I've been talking to 15+ black holes. Zero help. Absolutely nothing. Mostly silence on the other end of the phone. And believe me, I have offered up plenty of ideas to see if they can accommodate ANY of them. They're all answered with no. What this terrible experience has left me is a partial move to Boston, with no conceivable way to get my things from A to B with consistency, any resemblance of customer service, and any options. Mostly just a "well we still have your money", "good luck finding anyone else to help you", "we can't do anything for you" attitudes. This review doesn't even come close to showing how absolutely disappointed I am, upset I am, how much anxiety I have about this experience and move with this company. Needless to say, I coordinated with an external local mover on my own, spending even more money out of pocket to make sure my long distance move can somehow be completed in a manner that fits the schedule I need. Because after all, that's why I'm using PODs, right??? And now I'm being given more restrictions by PODs about this company coming in to help me complete a move that PODs just can't get done (and clearly has no intention of assisting in doing so). I am at a loss for words for this experience. It makes me so sick that there are customer service teams out here like this, that this company feels like they can just disconnect from a customer like I'm just a drop in the bucket for them. I'm trying to re-coordinate with the other movers, seeing if there's something they can do to help this girl that's crying on the other end of the line to please help her because she's at a complete loss for what to do with her options. They currently can't help with a move another day, so this is still up in the air. But the local mover did offer options, did offer empathy, apologized multiple times that I was going through a tough time, told me that if I keep thinking positive that they're sure that things will work out for me in the end. Even though they're not currently able to meet my needs, at least they're human. Please please please do not use this company. Use someone local. Use someone that wants to help you. Use someone that wants to make sure you have a good experience throughout the entire process. It makes a world of difference.
    - Kristen D.
  • A
    uShip - The Online Shipping Marketplace
    GREAT! The driver made arrangements to pick up the chair and was quite punctual and very nice. He gave me an estimated time for arrival, called me when he couldn't reach the recipient but said he could make another stop first. I immediately contacted the the recipient who had only a small window of opportunity to accept delivery. Then, I called the driver, Richard, told him and he changed his route to accommodate the time line. He was great! Uship was also great! They contacted me for a review which surprised me. They were all very professional! The whole experience was terrific.
    - Maryellen S.
  • D
    VERIZON
    Customer service was awful. I had all the paper work and they could see it in the system.
    They kept insisting that I needed to get a Bill with the words "final" printed on it. Even though they could see that they had been holding our credit for 4 months.

    I finally reached someone in the finance dept and told them I was going to report.

    I told them this seemed like a way to make money on the interest they would earn on the thousands of people who switch providers each year.

    - Eileen & Tom H.
  • A
    Tony Max TV
    This is the second time I've used TonyMax and both times it's been great. Last time it was to replace a fan in the TV. Each time he's incredibly prompt, curteous and reasonably priced. I have an 8 year old esoteric Sony TV and Tony keeps it running perfectly!
    - DAVID F.
  • F
    NATURE SPRINGS WATER
    All was fine for the first year, then prices crept up, steadily and it equated to almost 40 percent in a few years.
    They started leaving additional equipment without permission, so we cancelled and went with Poland Spring at 28% less with 
    an online option and no sneaky additional cost tactics. They became all about up-selling instead of being a service provider.

    - JOHN S.
  • C
    COMCAST
    I just moved to the Boston area, and had another provider for years. The Comcast salesperson offered a free install and made an appointment for me. Turns out, the company never got the message about either promise, and so the install did not happen on the day promised, and it was not free. Service is spotty. At times the tv signal disappears, and phone messages do not show up until the next day. All in all, I'm thinking of getting a different provider.
    - Mary Ann B.
  • A
    ACTON PERSONAL STORAGE
    The storage units are very clean.One isn't  available 24 hours a day and the other is available.  The rates are resonable. The units are high which gives you extra access.  Unfortunately they don't have lighting.
    - Frederick and Kathy G.
  • F
    Chandler Regional Medical Center
    Not treated - Unseen by pulmonary doctor for difficulty breathing.
    Discharged - Told to take antibiotics even though I don't have an infection.
    Follow-up - Called and quot;on-calland quot; pulmonary doctor to make an appointment but he can't see me for 3 weeks.
    Conclusion - Waste of time and money. Sent home untreated and in pain.
    If you are having an immediate health concern, consider going to a hospital equipped with doctors who can TREAT you.
    **Plus,
    Dr. Robert Laney kept unnecessarily touching me EVERY TIME he came to
    see me. Continued to do so after I made a point of pulling away. His
    unwanted touching made me feel VERY uncomfortable.
    - Christopher W.
  • A
    Distinct Property Management
    They handle any maintenance calls and act like the owner of the company. They are flexible on their services and you can still collect the rent while they handle the maintenance. I am extremely happy with their services. They are very good, quick, and knowledgable. The maintenance employees answer the calls very quickly. They are very skilled in their trades from management to maintenance. They know how to utilize the money from the condo fees as well. Their services are catered to individuals who need assistance with managing their property.
    - Sayed H.
  • A
    Mr. Handyman of Central - Eastern Norfolk County & S. Shore
    Great experience. I submitted the request 3 days ago. They called me back same day. Came out the next day for an estimate (plus suggestions). Started working on it immediately. Came back the next day and now it is complete. I always assume these things take forever but in this case it was extremely quick and efficient. I'll definitely use these guys again.
    - David M.
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Professional Services in Norwood

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