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Garage Building reviews in Norwood

  • D
    Ultimate Choice Restoration
    Something probably has happened to this company. Our recommendation ��� AVOID DOING BUSINESS with this company!! And, if you do, DO NOT PAY any money until the work is completed and verified to your satisfaction! We live in Massachusetts and have currently paid in excess of $2500 for materials and installation work that has not been completed������shame on us for being so trusting. Folks, research and evaluate this company on your own. If you decide to do business with this company, protect yourself. There are several workers on the staff that do quality work that we found to be wonderful individuals who need jobs. You would want Sammie, Geronimo, Sergio and his son to work on your project. JUST DO NOT PAY FOR ANYTHING UP FRONT! Problem is you do not want to do business with Mr. Steve Feris, Principal in the company. And, as good as he has been, we can no longer rely on the Project Manager, Brendan T. As a result, we have decided to terminate the business relationship because we no longer have confidence in company���s ability to complete our project. And, we do not respect the management team. We have been asking for copies of the actual material orders [considered special order items] for weeks. On September 23rd via text and email we again asked for (a) copies of the special orders; and, (b) confirmation that installation could be completed by 10.25.17. Since then all communication from the management team to us has stopped. We have airline tickets to fly to Henderson on 10.22.17. We wanted copies of the special orders to make sure everything ordered was to our specs so there would be no surprises when we arrived. Gut tells us Ultimate Choice Restoration���s business is declining. They probably can not produce copies of the special order item orders because they were probably not ordered. The ordered items include Kohler Choreography walk-in shower panels and shower pan; new shower fixtures; glass for the walk-in shower and a new patio door. We were told the walk-in shower panels were ordered and would be in on 10.14.17; and, the patio door was ordered. We do not believe any of this now. If that the materials had been ordered, it would be a reasonable expectation that copies of the orders would be readily available and there would be no problem sending them to us. Would you agree? Things were fine up until September 6th, 2017 when we flew home to Massachusetts. Communications were OK with Brendan T.; and, work was getting done but we constantly had to ask about the project. Project planning was definitely not perfect. Since then all communications with Brendan T. went dark as did communications with Steve Feris, Principal of the company. We firmly believe the special order items needed to complete our project were not ordered and they used our money for payroll or some other expenses. Mr. Feris will make an excuse the Brendan T. had a health issue. True but why have we not heard from him since he was confirmed to be back at work on 9.25.17. From a Better Business Bureau posting to a customer complaint the company response was ���Any issue that the ************'s had could have been resolved with communication���. Well folks, there is NO COMMUNICATION! We have been emailing, texting, calling and leaving voice messages every day since September 22nd with absolutely no response to our requests or confirmation that the installation can start on 10.23.17 and be completed by 10.25.17. As previously, mentioned, we are looking for another company to complete the project. I was able to reach Mr. Feris via phone presumably because I blocked my number using *67 about 8:30 PM, his time, on Thursday, 9.28.17. When I start talking he tells me ���he���s had a tough week���. When I mention we have over paid he says ���this is not a tit for tat situation��� and then he tells me he has had thousands of dollars out of pocket before receiving what he has ordered. Not exactly what I was interested in hearing as a customer who is not getting answers. Then he tells me he will look at my file on Friday, 9.29.17 and call me. Well folks, we are still waiting for the call. He was ���yessing me��� to get me off the phone. Mr. Feris is certainly not providing us with a great customer experience. This is the customer service experience you can have if you do business with Mr. Feris and Ultimate Choice Restoration. Well���.that���s all folks. BUYER BEWARE���and good luck if you decide to do business with this company.
    - Art V.
  • A
    I contacted Reeds Ferry online, requesting their support for my Platoon Sergeant, who is approaching his 30th year of service in the military.  The next day, owner Tim Carleton had called me and without hesitation said he'd love to be able to help out someone who has had such a career in the military as my Platoon Sergeant.
    Over the course of a week, we had communicated multiple times, went for a visit to the facility, and just today Reeds Ferry installed an 8'x10' beautiful shed with a loft and ramp for him to house his motorcycle and tools.  For someone who has spent 30 years of his life selflessly serving others, Tim and his dedicated employees gave back their appreciation to my Platoon Sergeant with an amazing donation.  
    None of this was expected, and he said that this is the type of stuff you see on TV or read about in the paper.  He never expected something like this to happen to him.  Thank you for all your support, Tim, and all of you at Reeds Ferry.
    - andrew d.
  • A
    Great!  Vinny (the owner) is great to work with!  I needed a custom shed to fit the space and the pre-made sheds would not have worked, so I asked Vinny if he'd build a shed.  I went with a concrete floor and an odd size of 9' x 12'.  He also had to keep the roof line at or below 10' according to permits and such.  Vinny's team is awesome... Juan, Carlos and Harvey.  They work hard and care about the end product.  They shed took four days to complete.  In the end, I love my shed!

    BTW... Vinny damaged my less than one year old driveway.  When I pointed it out, he had it fixed the right way!  Most guys would have not done what Vinny did!

    I'd recommend Arbor Construction any day of the week to any member!
    - PETE D.
  • A
    Alan did a great job putting together our second floor addition plans. He was very diligent and came up with some great ideas. I would definitely recommend.
    - Liza J.
  • F
    Awful... I could not get anyone to meet with me about my project as they advertise
    - Glen C.
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