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Counseling & Mental Health reviews in Norwood

  • F
    Devlin, Dr. Jeremy
    My daughter had been suffering silently for years from anxiety and depression and unbeknownst to us; she had tried to kill herself by swollwing bleach. I thought her behavior was the usual teenage angst until this past july when she filled me in on all she had been going through for the past 10 or so years. The previous school year she missed 28 days, but was able to makeup all the work so she could go into her senior year. The 2nd time we met with devlin (the first was a meet and greet)  on 9/30/2011, we explained that the biggest challenge for her was school, and that her anxiety was so bad, she had already missed 13 days of school. Her Pediatrician had prescribed prozac. He said we should get another Dr. from his practice to work with her with the meds to make it easier to coordinate her treatment. I asked him for the name of somebody within the practice, but somehow walked away without one. I have had trouble in the past finding the right fit for myself when trying to pick a therapist. I wanted him to refer someone.

    My daughter, being immature as well as depressed took her meds erraticly. She became so bad she was put into a partial hospital day program. Feeling vast improvement after spending almost a week, she went to see him again on 10/28. By this time she was so backed up on her school work, I was becoming distressed. He had the power to ease her fears and mine, by writing the school and having her be able to be tutored (the district paying for the private tutor if she needed it by the way); in a room removed from the rest of the students. She had told him this is what she wished could be done for her. Long story shorter, this was the pattern he set up. We would find out after she had relapse from other sources, that there was alot of help we could have been receiving but didn't get because we were ignorant of the facts. This is what professional's are paid for,no??!!

    When you are as we were, sick with fear, feeling helpless,confused and vulnerable, you overlook things that would be obvious otherwise.  When I sat in and would comment, he would appear bored or audibly sigh. My kids biggest problem is her self esteem. He told her he had never dealt with someone as negitive as she.  For real??  Working with kids who attempt sucide, cut themselfs etc. She is the worse you have ever seen as far as negativity goes??!! Holy cow, I think that's a flag!! He told her she needed to have small goals through out the day, and try to reach at least one.  Well she began her student driving course, and she was doing great. She is very talented, paints, writes, plays guitar.. but doesn't see her worth. But the driving.. with this she saw the possibilites it opened up. Freedom of movement, going to see her close friends that live in other  towns, a job etc. She met with him of the 16th of december. He told her he had an opening on the following thursday. she told him she wanted to to take her driving lesson. Now, my husband and I are working stiffs. I work retail. This guy does 9to5 monday through friday. I told him more than once that I get schedules 2 to 3 weeks out. Nothing. I found that if he doesn't want to do something he won't answer you or look at you. Great, another passive aggressive I have to deal with. These are things I would never have tolerated if this was my therapist, but my kid is 18. There is nothing I can do at this point in time, she is still working out the med thing and feeling alot of anxiety. So the first week of January, he calls to tell me he has an open appointment on thursday the 5th. I explain that she has a driving appointment that day, my kid wants to take it. At the same time she has not gone back  to school after christmas break, she is freaking out, her dad and myself are freaking out, and she needs to probably go back to Westwood. She has been taking the meds which is only 30 mil. as she should be and they are not helping. She has an appointment with a Dr. Lum that is a part of his practice ( no thanks to him); but that is 2 more weeks out and it will be 2 more week after that for meds to take their full effect etc...
    He tells me he has one on friday the 13th. fine i say, and as he is answering a question  i had asked him, the line goes dead, and he never calls back. I knew it was on purpose. She wanted to take the lesson instead of not seeing him for a 2nd week in a row, and i mentioned that it would cost 95 dollars for a makeup. He should have "used his words" to express his anger.

        She goes into Westwood Lodge, a great facility by the way, in Westwood Ma. and her caseworker tells me she is going to call the school and devlin so they know whats going on. I ask if it's okay to get her early on friday so she can keep her appointment.
    Sure no problem.
     Okay, so now, finally, here's the payoff. I get to the Lodge at 1:45 so we can make her 2:00 appointment. It's only 10 minutes away. She is not outside waiting like she was supposed to be. Well, I think to myself, the mental health clock runs on diffirent time. They may be involved in something. I end up having to go in to get her because she forgot to remind the staff she had to skip 1 hour early. It's 2:00 when we leave. I drop my daughter off so she can let him know she is there.
    I get inside, and we wait for him to come out to get us. and we wait and wait. At 2:35 I ask reception if there is a problem. The nice lady told us she had buzzed him, but she will buzz him once again.Thats 20 minutes that had passed. We sit and 25 more minutes pass and at  3:00 he comes out to get the woman and small child that were sitting across from us, without acknowleding us at all. I was stunned. I announce to the room that i have never been treated so unprofessionally in my life. I go back to reception and tell them what happened and they are as stunned as we are. He didn't hear the buzz for us, but he heard it for the people that had the next appointment. Really??The women in reception asked to send someone back to knock on his door to ask what the problem was. The nice young lady came back and said, "I can't speak for Dr. Devlin, but he said to tell you he didn't hear the buzzer and to refund your money". When they did the void, they told me he tacked on another 200.00 on top of the co-pay. If this becomes a problem and he doesn't remove it, I will take him to small claims court.
    Man, what a shmuck. He knew how it would effect my girl emotionally and believe me, it did.
    That is my saga. Hope it's helpful to others. People behave this way because most of the time they get away with it.
    God bless the internet and sites like this.
    - nancy g.
  • A
    Steward Norwood Hospital
    I have MS, diagnosed in 1995, and was a former patient of Dr. Howard Weiner at Brigham & Woman's Hospital in Boston (where Dr. Napoli completed his fellowship). Dr. Napoli was always in the exam room with Dr. Weiner and I; I could tell from the start that Dr. Napoli had my best interests in mind. Once someone is diagnosed with a chronic illness, it is very important to have a team that has your best interests in mind. I felt like a number under the care of Dr. Weiner's (I hate to say that but he is great in the lab, great in trying to find a cure but his bedside manner is blah to say the least). Dr. Napoli listens to a patients needs and cares about quality of life- he never rushes you or pushes you when you aren't ready for a particular treatment. Even though Boston is closer to my home, it is worth the extra commute knowing a physician has my best interests in mind! He has even created an MS School so even veterans like me can learn and my family can learn and understand the complexities of this difficult disease.
    - Lisa M.
  • A
    Gieger, Dr. Michael H.
    He was so good.  I would give him an A.  He was great.  He doesn't over book himself, so he is able to spend time with you.
    - Melody V.
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