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Auto Service reviews in Norton

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  • The Mastria Subaru sales rep I worked with was excellent. She explained everything about the car I wanted,
    took me out in two cars so I could determine what features and options I wanted.  Never pressured me to make any
    decisions.  When I decided what car I wanted, they didn?t have it on the lot but found it and had it transported to
    their Raynham facility. I was scheduled to travel on a Tuesday so the entire Mastria team worked to get the car registered, prepped, and ready for me to take it before I headed out.  I?m very pleased and impressed with everyone from the sales rep I worked with, the sales manager who was agreeable to my offer with no pressure on me, the service staff who answered all my questions on oil changes and regular service options, and the parts staff who explained options they could install when I was ready.
    Of special note was the price of the car.  My service rep was considerate and took my offer and worked with the sales manager to accept it. I was pleased with the result and never felt that I paid too much for a car, which is more than what I expected when I stepped onto the lot.  Even after I paid for the car, financed part of it, the sales rep still made certain I was knowledgeable on all the car?s features before I drove off the lot.  
    They?re not there just to sell a car and walk away.  As a two-time Toyota owner, I?m pleaded to know that there?s an entire suite of car dealerships that Mastria operates that will treat you well.
    - Carl C.
  • We moved hubby drove his own car. I left a message on the guy who booked me a wing machine . Of course they say did not receive it. Driver called me to confirm the trip and I explained he was not needed.
    My credit card was charged 200 dollars.
    I should never have signed salesman kept calling and calling pushing me to sign. I finally did just so he would stop calling
    - Joyce D.
  • Great service - they ordered the part - then called me a few days later that the part had arrived - I scheduled the installation and they installed it in less than an hour. A pleasure to do business with.
    - Robert B.
  • They certainly do the best they can. They will try to service older cars. The fellow that owns the Midway is very, very interested in classic cars and he owns a couple of classic cars. I think they would be the second place I would go to. I think this is a good candidate for somebody looking for place to get work done on their classic cars.
    - Jim L.
  • The service went very well. I called on 9/10 and said I was going out of town and would like my car checked before I left. Pete, the owner of Midway, said I could bring it in the next day. He also drove me himself to the train station that morning and arranged for me to be picked up in the afternoon. Besides giving me great service on my car, I really appreciated the ride to the T. Pete said I will need tires in the next few months and said he would give me a competitive price for them. I plan on taking my car to Midway for all future car service.
    - Vickie B.
  • I first went for an inspection sticker.  They could not pass me because my check engine light was on.  They gave me an accurate and fair diagnostic to fix the problem the same day.
    I went back to them to have my struts replaced.  Again, they were professional and well priced.  They fixed the problem the first time.

    - Craig D.
  • I?ve had several vehicles worked on by Elm Street Garage:  Ford F150, Isuzu Rodeo, and Toyota Camry.  My Ford F150 that had an engine seize on it after many miles.  The Elm Street crew provided me a rebuilt engine quote that was very reasonable and had the new Jasper engine installed in a few days. They followed up and made sure everything was working okay and had my truck running like new.
    Later I had some electrical problems with the truck, which is common for this model and year, and the team worked many hours tracing the wiring and I was charged almost nothing because they didn?t find the problem the first time.  The issue went away because the short stopped. The next time the short occurred the mechanics worked diligently and found the problem, saving me from some very expensive dealer troubleshooting and rewiring.  This was right around Christmas and they put in extra hours to find and fix the problem. 
    You will always get a fair deal at this shop.  One time I had new brakes installed on my Rodeo.  The dealer had previously charged me $800.  Elm Street Garage charged $330 ? installed new rotors and the brakes worked better than the dealer?s job.
    I?ve used Elm Street Garage for a number of repairs and routine maintenance work.  I always get top service and professional treatment at a great price.
    - Carl C.
  • The staff is very courteous and professional. Never had any real problems. I ask not to have the brushes used and they typically comply. Once in a while one of the washers will forget and start with a brush and their co-worker will remind them. Not really a problem due to the number of cars they service.
    The equipment is well maintained and the wash is excellent. The drying team does a good job wiping not only the body but the door jambs and sills. The overall time in and out is about 10 minutes.
    - Carl C.
  • In mid-February, my car was damaged in a two-car collision and suffered front-end damage. On the day of the accident, I was referred to Midway Collision Center by Liberty Mutual, my insurance provider. I spoke with Rick, who owns Midway with his wife Donna, and he agreed to see me that afternoon to assess the car and determine whether or not it was safe to drive. Upon arriving at Midway, I was warmly greeted by Donna and introduced to Rick, who immediately went out to take a look at the car. Donna provided me with information about the repair process, which was made easier by the fact that Liberty Mutual has an arrangement with Midway to pay the business directly for any repairs, resulting in automatic approval of the quote and eliminating the need to have a Liberty Mutual staff member evaluate the damage to the car. She also provided tips about documenting the accident.
    Rick explained that the car was still drivable and promised to get a repair estimate to me as soon as possible. He apologized in advance that they were very busy and would not be able to take the car in for repairs for a week and a half or so. He also explained what I should and should not do in the car to make sure it remained safe to drive (avoid really bumpy roads, keep to the speed limit, etc.). A few days, I received the repair estimate and called Midway to speak with Donna, who scheduled the repairs for early March. When I brought the car in for repairs, they again explained everything to me, offered reassurance as to how the process worked, and asked if we had any questions. I rented a car on my own, and, after 10 days, checked back with Midway to find that a delay had occurred with the parts supplier. Rick and Donna then offered me a rental car for a few days so I could return the car I had, saving me additional expense. Rick then called on Saturday afternoon, March 16th, to explain that the car was ready and he kept the shop open until I could get there. The car looked great and they handled all of the paperwork with the insurance company so all I had to do was pay the deductible. (When I had a last minute question about the car during the pickup appointment, Rick even dropped everything else on which he was working and called a colleague on the phone to help figure it out.)
    The only reason I gave them a and quot;goodand quot; for punctuality instead of an and quot;excellentand quot; is that it did take longer than anticipated to repair the car, but they clearly explained the reasons for the delay and provided me with a rental car to help me save money, which I greatly appreciated. They provided friendly, professional, high quality service and I recommend them highly. I would definitely take my car to them for any future repairs.
    - Leah N.
  • The entire sales process was relaxed and courteous.  Settling on a final price was straight forward, since I had an internet quote from the dealer.  The finance representative outlined all my options and let me choose what I wanted to buy without pressuring me.  I asked for some options to be installed the day of the purchase and the service/prep team installed them on without any delay.  Overall, including service work I?ve had performed so far, I?m satisfied with the sales and service experience.  In fact, I now take my Camry to Boch South
    instead of Toyota dealer I bought it from.  The service quotes are reasonable and they perform the work on time.  Any question I have about my Toyota car or truck is answered in a professional manner.  I?ll go back to Boch South when it?s time to buy another Toyota. 


    - Carl C.
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Auto Services in Norton

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