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Furniture reviews in Northborough

  • F
    Hudson Appliance Center
    Repair folks came out 8 times and the cooktop was still not fixed!
    Some parts were replace 3 times (transformer) and broke again shortly after.
    We were charged for all service visits and for all parts.
    We received no assistance in contacting manufacturer to see about warranty or reimbursement for parts.
    We had to call Hudson Appliance repeatedly to have parts ordered and to schedule visits.
    They never returned our calls. They refused to consider replacing the cooktop.It was a $1500 cooktop that was less than
    16 months old and is used very little.
    We gave up and ordered a new cooktop at a discounted charge from the manufacturer. We hired our own plumber to
    install it.
    We  spent close to $10,000 at Hudson Appliance to purchase several appliances including this cooktop. They were not at all concerned that we were unhappy and were not interested in working with up to resolve this problem. 
    - susan o.
  • A
    Johnson's Restoration & Repair LLC
    Springs that assist with opening and closing the recliner were broken. Springing under the two most heavily used seats seemed weakened. Recliner 'way out of warranty, and the manufacturer (Berkline) has closed their business. Referred to Johnson's by the store (Rotman's , Worcester) we bought the furniture from. From the first phone call to Johnson's through the actual repair, they provided excellent service, understanding the problems, asking clearly for a bit more detail, setting up the appointment, showing up on time, identifying a couple of other small repairs needed (loosened bolts), completing and explaining the repairs, all for the very satisfactory estimated cost. Not only do the recliners open easily, the springing is back to excellent "feel" and comfort.
    - PETE M.
  • B
    Restorers Without Borders
    I purchased a big deal for furniture refinishing---$99 for $200 worth of services.  I I had a Pennsylvania House cherry triple dresser with a gouge on the top that needed to be refinished.  I loaded the triple dresser into my SUV (no small feat) and drove about 30 miles to their location.  Someone came out and met me right away.  They could see the damaged area without taking the dresser all of the way out of the car.  I'd thought the repair price wouldn't be more than $250 max.  Imagine my surprise when the estimate was $1000---which was more than the 20 year old dresser was worth.   They told me how to get a refund on the big deal, which made me wonder if this happens a lot with them.  Anyway, I drove back home and unloaded the dresser!  While I didn't use them I did see some pieces they'd repaired, which looked very nice, and I was pleased that I got the information I needed without any further to do so I gave them a B rating. 
    I'd suggest anyone thinking about using them send a photo first.  They probably won't be able to give a true estimate off that but if they can say this will be 4 times what you're thinking it may save you some time.
    - Kathleen B.
  • A
    Bushell Piano Movers
    I had originally arranged to have a piano, grandfather's clock, and a few boxes moved. Due to time constrictions, I never got all the possessions boxed before Bushell arrived. They ended up boxing up much, much more than arranged. They did so without a complaint. The final price wasn't much more than originally scheuled.

    - Susan T.
  • B
    I wasn't happy that I was charged for the delivery.  They charged me $79 for the delivery.  This was the first time that I had to pay for the Sears product.  They set up the whole stove and took the old one.  I would use them again.  The price is in the ballpark with everybody else's price.  They did come right out when I wasn't happy that the stove wasn't next to the wall because of my outlet.  They were very professional.
    - Myrna G.
  • A
    Belcher's Appliance
    Great Service Department! The folks in the service & repair department are fantastic! I've used them on 3 separate occasions and they are extremely knowledgeable, courteous & helpful. Their rates are reasonable and on two occasions they actually helped me troubleshoot over the phone which easily took care of the problem and saved me the cost of a service call. With this kind of customer service I'll definitely be using Belcher's both when I need repairs and when I'm in the market for new appliances as well.  Great customer service and rates for repair calls!
    - Tanya S.
  • A
    JBL Painting
    They came out the day following the estimate to paint and power-wash. JBL Painting removed all of the wallpaper, skim coated, and worked with me to choose colors to match the countertop; they also stripped and refinished our back yard deck. They have done a great job! They have also refinished some furniture to match our kitchen cabinets.
    - NITU S.
  • A
    Northeast Numismatics Inc
    - Linda M.
  • F
    - Linda M.
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Custom Furniture Makers in Northborough

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