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Auto Repair reviews in Northborough

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  • We had brought our 2014 forester to the dealer for a 20,000 maintenance and they wanted over 350$ for basically an oil change and tire rotation (of course they said the car "needed" more than that). What?! No way! Cancelled the service with dealer and Brought it to Dewolfe. The service was less than a third of the dealer and nothing else was needed. We are new to northborough and I wouldn't go anywhere else now. Of course this is a mom and pop shop so don't expect a glamorous waiting area. Bring your own coffee. They are also flexible with after-hours drop off and pay over the phone. Highly recommended!
    - Keith L.
  • Superb service for all of our vehicles from this company since we moved here in 1995. The latest service was routine, but all of the staff here keep their eyes open for safety or care items that were not reported, then report them back to us with advice, as appropriate. They never up-sell, just look at the whole system, not just the reported symptom.
    - PETE M.
  • We have a 2001 BMW 525i that has approximately 176K miles and, up until very recently, ran beautifully. We've always garaged and and maintained it according to the manufacturers specs and felt it could easily go another 100K miles. Then, about two weeks ago, we lost reverse gear and had our local mechanic diagnose the problem. As we expected, he told us the transmission would need to be replaced or rebuilt. It was at this point that I checked out (and joined) Angie's List to see if I could find a trustworthy transmission repair shop and, in hindsight (the repair is complete), I'm not sure I could have done better...
    After reading a number of reviews, I decided to call Belmont-Watertown Transmissions and the owner, Joe Arria, picked up the phone. As many reviews had stated, he came across as professional, knowledgeable, friendly and, after hearing about the symptoms, very up-front in terms of what my likely options were and how much each would cost. I talked to him a couple of times over a 24 hour period as we worked out an appointment for a diagnosis and potential repair and during this time Joe was very responsive. He seemed to answer the phone every time I called (and I called many times) novel is that!?
    We brought the car to Joe this past Sunday and dropped it off in his lot. He called me on Monday morning and described the problem, then gave me the price for a rebuilt transmission and a replacement transmission. We opted for the replacement and Joe then told me that he thought he could have the work done by the end of the week. Late Tuesday afternoon he called to say he thought the car would be ready by noon the next day (Wednesday)! I called him on Wednesday morning shortly after 8:00 to double-check and he reported that he stayed late the night before and finished the was ready for pick up!
    My wife and I drove in that day (yesterday) in the late afternoon to pick up the car. Joe met us at the front desk and, again, could not have been nicer and proceeded to explain the details of the work he provided and the warranty on the used transmission. There were no surprises, the work was done ahead of schedule and at the price he quoted. All good (okay, it's not inexpensive to replace a transmission, but this car has a lot of life left and we're happy to extend it with this repair)! We paid him and drove off in the car and I could not be happier with the results. The transmission feels very smooth and the car, over all, feels great. Thanks Joe!!!
    - Jonathan B.

  • Twice, I've had incidents with Dean at Milford Nissan's service department. I think because I'm a woman he thinks I won't notice how horrible he treated me or the lack of quality service. My family has bought three Nissans from Milford Nissan. On July 26 and September 6th, I took my Juke for a service appointment. Both times, Dean did not do a multi-point inspection on the car. Who does this? I've gone for years to Honda and never had this problem. When I got my paperwork back on September 6, I commented where where the details of the multi-point inspection? He said they forgot and would get it next time? I said, really??? Because you forgot on July 26 and I would like it done immediately. He refused. Talk about losing a customer.

    Since the incident on September 6th, I have spoken to Murdock (service manager) and he has let me know about my points balance, spoken to Dean about the incident, and will be giving me a complimentary oil change at my next visit.

    - Andrea A.
  • My Wifes 328 was throwing codes. I wanted to take it to our usual mechanic who is great and also honest. She insisted on Wagner, a dealer we had used before. We had also shopped for a BMW there and in general had a good experience, even with some warranty work. I was surprised to be told that the car, a 2007, but with only 50k on it, needed over $3000 worth of work. The plastic valve cover we reported to be cracked, it needed new Vanos solenoids, a brake sensor and a $400 battery. Unfortunately, the brake code can only be cleared by BMW, so i did have them fix the brakes but i insisted our usual mechanic, whom we have used for over seven years. Our usual mechanic was literally angry when i arrived to pick up the car. The cracked valve cover was a leaking cap gasket. They flipped it over and voila, no more leaks. They had the engine cover off while i was there so i know they checked it thoroughly. They said there was literally nothing else wrong with the car. The cost? No charge. He, whom i have never heard a negative statement from, then regaled me with several other similar stories. Sine they are hearsay i wont detail them here. Maybe they treat you better if you buy from them, but there is absolutely ZERO chance of them getting any more of my business.
    - Robert M.
  • Excellent service. Straight shooter. Had previously taken my car to the Local Honda dealer for service and was quoted over $2k worth of service repairs. Took my car to European and walked out after paying less than $50 with a report that my car was in great condition. Will take my cars to European from now on.
    - John M.
  • Good experience. Took me in without an appointment. Performed the work within estimated time while I waited. Waiting room was very good with RedSox Fenway opening ceremony tuned in on TV. Very friendly staff and professional service. Cash only for inspection service, though they accept credit cards for other services.

    - Aju J.
  • Excellent service.  Over the past 17 years of trusting my cars' service to WCD, I have grown increasingly confident in their skills and appreciative of their honesty.  I highly recommend WCD!
    - John P.
  • Sometimes the customer isn't right. I misdiagnosed a steering problem as a leaking hydraulic return line and tried to buy the replacement tubing. Fortunately the part wasn't in stock so I decide to return to East Main Automotive Service. Apparently the problem was really a leak in the hydraulic pressure line and East Main had it fixed within a day.
    I've used these guys couple of times now and they've certainly earned my trust.
    - Patricia or Wilfred R.
  • Diagnostics wasn't an issue since the problem was obviously exhaust, but the mechanic reviewed exactly what he needed to do and the likely timing and cost. The work was perform in a timely fashion and I had my car back by the end of the day at a great price.
    - Patricia or Wilfred R.
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Auto Repair Shops in Northborough

Companies below are listed in alphabetical order.

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