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Home Improvement reviews in Northampton

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  • Company did a good job last summer with 3 bay windows, so I called them back when the rest of the windows in the house needed to be replaced. On the initial visit, I told the rep that I wanted the same windows as last year. He quickly found the job order and picked up the details of the window make/model/etc without any need for me to reinvent the order. The company had the opportunity to try to upsell me, as I asked them about replacement of the skylight in the bathroom. Refreshingly, they declined to do so and told me that it would be much better to wait until we needed to get the roof re-done, and to do the window at that time. As before, the first guy clearly explained the process: guy 1 to take the order and measure the windows, later follow-up visit from guy 2 to remeasure all the windows carefully before ordering their construction, and then a couple of months later, a follow-up call from their HQ to schedule the install. He gave me an approximate window for this scheduling call. It was a pretty broad time-frame because there had been an unusually large number of people needing custom windows. As before, everything went off exactly as the rep indicated. The install team showed up within a half-hour of the estimated time, and installed 11 windows without taking a break. They removed every scrap of rubbish, vacuumed thoroughly, and left the place as clean as it was when they arrived.
    - Lori H.
  • The house we bought in 2016 did not have gutters and the front yard slopes toward the house so, in heavy rains, water would pool up against the house and come into the basement. We solved this problem by having the basement waterproofed (thanks to Real Dry Waterproofing) and having Mr. Gutter install gutters. The installation was incredibly quick and problem-free and the gutters look great. Because of a miscommunication, the gutter guards that we ordered were not installed (this was mostly my fault). I called the company up and they had someone come out very quickly (maybe the next day) and install the guards--again, the installation was super fast and painless. We're extremely happy with the gutters and haven't had any water in the basement since. I highly recommend these guys.
    - John B.
  • My experience with Real Dry was exceptional throughout the whole process. Last year, we were getting water in our basement whenever there was a heavy rain. Steve came and assessed the situation, and recommended digging wells around our basement windows and door and filling them with gravel for better drainage straight down (rather than toward the house/windows). We initially talked about also digging a well in the front of the house, where water would pool due to our lack of gutters and then come in through the foundation. So the initial estimate included all of that. When Steve arrived on the actual day with his crew, I told him that I didn't think we needed to have a well in the front of the house because I was planning on getting gutters and that should take care of that. He adjusted the estimate accordingly with absolutely no hassle. The work itself was done quickly and professionally and the basement has been bone dry ever since, despite some incredibly heavy rain. I HIGHLY recommend this company for basement waterproofing projects.
    - John B.
  • Both services were superb. They responded right away and gave us an estimate right on the spot. They were great to work with and the crew was fantastic. The guys who worked on the roof did an amazing job and the one gentleman was a hard worker when it came to the attic clean out. We were happy to have found them. They're also super reasonably priced.
    - Robert N.
  • Dave and his team were great! A tree my husband had started to cut down was beginning to lean toward our home and propane tank. We contacted Dave and he was at our home within 20 minutes. He was able to safely complete cutting down the tree. We had several other trees that also needed to be removed and he was able to cut them down as well. Dave saved our home from what could have been an awful event on extremely short notice. He was friendly and his prices were very reasonable. We would definitely hire him again.
    - kathy g.
  • Horrible. He hung an orange wire from the junction box in the living room closet all the way through the apartment, hung with black bag ties. He damaged the wall in the closet. It's disgusting he calls himself a professional.
    - Lori F.
  • Electrician drilled a hole in living room closet wall to connect an orange wire to junction box, and carried the wire through the house, holding it up with black bag ties, to the dryer outlet at the opposite end of the house. It looks disgusting. He is not professional at all.
    - Lori F.
  • Don from Don's Plumbing has without exception been the most professional, articulate, fair, and compassionate plumber I've ever used. In addition to the plumbing he obviously needed to repair, I asked his advice on new appliances keeping in mind money is an issue. He was able to advise me what to purchase and installed them all for me. Everything Don has worked on in my home has worked perfectly. He responds to my calls within the same day. His work is exemplary as is his demeanor. I wouldn't hesitate for a second to recommend him to anyone. I will never use another plumber after having Don work on my plumbing.
    - Enid S.
  • I was initially a little unhappy that they couldn't do better than 5 hour window, but I got an automated call just before Jordan M's first visit to let me know he was coming. He diagnosed both situations and told me how much it would cost and when it could be done. I thought the quote, about $850 for the two repairs, was quite high, but signed off on it. He came back four days later. Same 5 hour window, but this time I got an email with an updatable link to his schedule of appointments so I could figure out when he'd probably be here. a very nice touch. Once he got here he went right to work and did everything efficiently and successfully. He was courteous and knew his business, so yes, it was expensive, but that's my only complaint. They seem to be very well-organized.
    - David N.
  • we are very happy with the finished project. no more painting and staining!!!!! The 2 young men who did most of the work on the project were polite and very hardworking. Always were on time. and cleaned up after themselves. If we had questions about the project they always explained why thing were being done. We highly recommend this company for any building and reodeling needs you have.
    - jean r.
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Home Improvement Services in Northampton

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