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Find Top-Rated North Dartmouth Home Cleaning Services

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House Cleaning reviews in North Dartmouth

  • C
    Well,it started out great.  After a couple of visits and email and phone exchanges to be sure Bobbi's cleaner and our wishes were in sync. we were very pleased with the service.  Unfortunately, sometime in May (or so) 2 things happened that ended up totally souring the experience. Bobbi ( the owner ) got an injury and our regular bi-weekly cleaner left.  We were never notified that the house cleaner had changed even though we left notes every time for the original cleaner.  When we contacted Bobbi, it took her more than a week to get back to us and then she explained about her injury and that she had been away from the business for a couple of weeks, and she apologized that the person covering for her never contacted us to advise that our cleaner had left and that we now had a new person.  We were ok with that, but we noticed that some of the work wasn't being done as well as we wanted, and also that the new cleaner was marking off things on the cleaning sheet as done, that clearly had not been touched.  When we wrote to Bobbi about this in hopes of getting things straightened out, we did not hear back for a couple of weeks.  Then I noticed a credit for one cleaning applied to my account, via the standard email and I assumed that Bobbi felt badly about our problem and was crediting us for one of the visits not done up to par.  I was wrong.  On the next day the cleaners were to come, I got an email from Bobbi that morning telling us that they were not going to do our cleaning any more.  No discussion.  No warning. Just, "we aren't showing up" on the day we expected them. Although I feel badly that Bobbi had a medical problem, I still feel that as a paying customer for several months we were owed better communication and a response to my note with photos showing Bobbi that the cleaners had lied about what they had done while they were here.  But all we got was "goodbye" and a wait of nearly a month after emails and phone calls to get our key back.    We have since contracted with an independent cleaning person at about half the cost of what we were paying Cleaning Divas and we are very happy.  I am sorry to give a negative review, but people in business need to understand the importance of communication and responsiveness.  So my overall score of 3 is really an average of 5 for the way things started out and 1 for the way they ended.  I hope she is feeling better and has gotten her communication issues straightened out.
    - John S.
  • A
    The workers were extremely respectful and hard working. They were very sensitive with us needing to remove personal items in the home. We can't say enough about this company and we would recommend them to anyone.
    - RAYMOND C S.
  • A
    Great !!   I bought the Big Deal, filled out my contact information and was emailed back the same day.  The next day we spoke on the phone to finalized the details for Eagle Cleaning Services to come to my house the following day.  They showed up promptly and got right to work.  My kitchen is now sparkling clean.  I was so impressed with the work I requested an estimate for them to clean my entire house.  The price given was extremely reasonable and I will be contacting Geziel and his company to do the work at a later date.  The future work will be done later due to my work schedule, they were certainly willing and able to work for me sooner.
    - Carol C.
  • A
    She does an amazing job. Always happy to come home after she has been there.
    - Rosemary K.
  • A
    unknown
    - MICHELLE G.
  • B
    unknown
    - sandra p.
  • F
    It didn't.  After waiting over an hour past my appointment time, I texted them and haven't heard back yet.
    - Carol C.
  • A
    They came out to clean our home bi-weekly and then weekly. I am very satisfied with their service.
    - KERMIT D.
  • A
    unknown
    - Gerald B.
  • B
    unknown
    - Carol C.
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Home Cleaning Services in North Dartmouth

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