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Gutter Repair reviews in North Billerica

  • A
    New England Gutter Kings Inc
    Although the first day they arrived they had the wrong color gutters on the truck. They apologized and returned a couple of days later with the correct materials. Work went quickly and cleanly. A very professional install. Even with the one mistake of the wrong color I still have to give them an excellent score because of the quality of the workmanship and the respect which they treated me, the customer. A job well done.
    - John I.
  • A
    Quality Insulation

    They are good and were not trying to push anything else. They just came out and gave me the cost. They were recommended by other people. They came out and did the work the day after they gave me the quote so they were really quick. They did everything they were supposed to do. I was not here. They just came out and did the work.  The end result of the job was excellent and everything was done correctly. The price was reasonable.








    - Donna J.
  • D
    Moonworks Home Improvement
    Two years ago I had gutter helmets installed on my gutters, at the time I had just finished spending a day cleaning out the gutters and was not looking forward to doing it again. At a home show we came across this product and scheduled a consult for a quote.
    A week or two later their sales person came to our home talked about the services Moonworks provides, their commitment to their customers, and gave us a quote for replacing a damaged gutter and installation of the helmets for about $2000. We decided to go ahead with the project even though it was more expensive than expected to keep that task from needing to be done again.
    A few days later the project was scheduled and done in a day, great so far.
    Six months later our roof sprang several leaks and we needed to replace it, to maintain the warranty we needed to have Moonworks come out to remove and reinstall the system. We called to get that handled, and no one was available to answer the call so it dropped to the voice mail box, left a message and no call back. A few days later I called back and it is the same story, the next day I got a person and the removal was scheduled. I figured this was a fluke and they may be in the middle of a busy season.
    This was the beginning of our issues with Moonworks, I got the bill and it was different that what I was quoted. After several calls I finally got them to adjust the price to what I was told.
    Over this winter the helmets were horrible for our home due to the open air space in the gutter any melting froze on them immediately causing major ice damming, large icicles, gutter sagging. Upon getting a few warm days in a row and the snow and ice melting we noticed several pieces of the system popped out of their holders which lifted shingles or bent the system. In one location the system tore out and was completely bent back. Since we were getting another storm that evening I fixed the pieces to prevent damage to the roof.
    Once spring came I called Moonworks to get them to come out and repair the issues and give me a quote for installing the heating coils to prevent this issue from reoccurring. They wanted to send out a sales person to give me a quote, I asked if they could just do it over the phone given they had all the details from my helmet installation. That quote was for $2500 which is ridiculous given that I can buy that length of heating coil for $200, and I would still need to call in an electrician to wire in the circuit. 
    I recently called and asked them to remove the system since it did not work for us. I was transferred to one of the managers, Mike DeCosta, he mentioned the quote seemed a bit high so he wanted to send out a sales person to make sure everything was correct and that they would cover repairing the system under warranty.
    The sales person came out, checked things over and gave me a price of $1300 for repairs and $2500 for installing the heating system. I told the sales person I would not be doing that and asked what it would cost to get the system removed, he knew the price had changed so he said he would get back to me. I did not hear back so I called in to get them to get the price to remove them scheduled the removal.
    I attempted to discuss the situation with Mike DeCosta about the issues, my disappointment in the system and the lack of consistency in information getting relayed. I was also hoping that they would do something to try to make a happier customer since their was other work I was considering getting done from them. After 4-5 attempts to call I have yet to receive a call back from Mike DeCosta or any other manager. I did receive a call back from the sales person apologizing profusely for the poor customer service after I explained the situation to him. I explained that my issue is not with him, but the main office, if he leaves I still need to deal with them and they are the ones who have been notorious for lack of followthrough.
    It is very sad that a place which touts their customer service as being top notch could lie so badly about it. They have lost my business and the business of two friends who were looking for getting gutters and debris prevention installed and have consultations scheduled the next few weeks.
    - Ryan P.
  • A
    Moonworks Home Improvement
    Scheduled them to come and they came on day agreed on. The supervisor told me that my gutter helmet installed by them was not totally correct so he actually corrected the issue before running the wires inside the gutter so no visible signs of wires. These went all the way down the down spouts also so nothing could freeze. I've used these for two seasons including this year ANC so far no ice dams. Very happy so far.
    - Janice B.
  • A
    Quality Insulation
    They were easy to get a hold of and make appointments with. They showed up on time and they offered me an excellent price. They came and did what they said they were going to do and were licensed and insured. I would definitely recommend them.
    - ROBERT B.
  • A
    Aho Seamless Gutters, LLC
    Job was done quickly and perfectly
    - steve w.
  • A
    Alo Seamless Gutters
    Can not say enough about the quality of work and the professionalism that this company displayed. Quote given was price we paid, they were in contact for the entire process.
    - Harold K.
  • A
    Express Roofing
    Went as quoted/scheduled...
    - Shawn S.
  • A
    MARK BRADY ROOFING
    unknown
    - Thomas J.
  • A
    Gutter Helmet d/b/a Moonworks Home Improvement
    unknown
    - Janice B.
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Gutter Repair Contractors in North Billerica

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