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Carpet Cleaning reviews in Norfolk

Real People ~ Real Reviews ~ Real Results

  • Mike Tilton is very professional. There was a scheduling issue at the office but he was very quick to respond and correct it. There were several stains on the basement carpet from the previous owners that were not able to be removed. He came out for a second visit and retreated the stains. They are still present but I am satisfied that the carpets are clean and sanitized.
    - Michael L.
  • Within 48 hours after submitting a request for the carpet cleaning, I received a phone call to schedule the appointment. They were very accommodating and polite. An email with all the information was sent to me and a reminder email was sent the day before the appointment. All stains and odors are gone! They look like brand new carpets!
    - Carol M.
  • On a 1-10 scale, this service gets about a 13! Prompt, punctual, neat, friendly, courteous,...the whole ball of wax. They called on their way to tell me when they would arrive and arrived nearly to the minute as promised. Went to work immediately and were very careful not to let the cat out. The carpets look much better, the house was left neat and clean and the 2 gentlemen were exceedingly friendly and efficient. This is the way service "used to be" and I can recommend A.J Rose Carpet Cleaning without a moment's hesitation. .
    Thanks, guys!!!
    - Alan G.
  • Two cleaners arrived promptly at the time scheduled.  They surveyed all of the carpeting to be cleaned on both the first and second floors before beginning.  They worked efficiently as a team bringing their equipment in and setting up.  My first concern arose when they finished the cleaning of the wall-to-wall carpeting in all three upstairs rooms and a downstairs room, as well as two large area rugs in less than half an hour.  I don't know whether this is normal, but it seemed almost too fast.  I would have thought "cleaning" would have taken longer than the time to simply vacuum, but they moved fast.
    They were courteous and charged what they estimated - there were no "extras". 
    When they left and the carpeting had dried some, I took a closer look at their work.  The carpeting is not "new" (5 years old), but I found several places where the carpeting still had what appeared to be embedded dirt, which I was expecting to have been cleaned up.  The cleaner in charge indicated that where one door was rubbing along the carpet, that situation sometimes dislodges some "carbon-like" particles from the hinges, and that there was one place in particular where he was unable to remove all of the "carbon".  I have no reason not to believe him, but I also have no knowledge of that kind of situation and its effect on carpeting.
    All in all, I was disappointed that the carpets did not come out cleaner, but I'm willing to say that maybe my expectations were too high.  If I were to have them again, I would pay closer attention while they were doing the work, and would have them work over the less clean areas more aggressively until I was satisfied that the carpets were as clean as they could be in the circumstances.
    While one could argue it was my own fault for not following them around and insisting on a more thorough attempt to clean the carpeting, it shouldn't be necessary for the customer to supervise the vendor - the vendor should do the job thoroughly in the first place without having to be prompted.
    - Robert B.
  • I hired Mark Hennigan and Mark II Enterprises to remove mold from my attic after getting estimates from four other companies that I found on Angies List.  From my initial call Mark was very responsive and willing to answer every question/concern my wife or I had.  It means a lot when a service provider actually returns your voicemails/emails... And Mark returned every one.  And I was also very comfortable with Mark and his crew working in my house while I was at work.  My wife and two small children were home and Mark and his guys couldn't have been more respectful to them.  And most importantly, they did an amazing job in the attic and cleaned up after themselves.  Mark even cleaned all of our carpets on our second floor just in case any of the insulation from the attic found it's way downstairs.  I'd use them again in a second! 
    - Tim L.
  • Wow. The company is great. Very friendly personnel. He came in and wore booties to prevent tracking in dirt. He spent extra time on the heavily soiled areas. The price was excellent. So much so, we did double the amount we would have done with other companies. I can't say enough good things about the company or the person who did the work. You should hire them.
    - PHILIP Z.
  • Hector was very unprofessional and did not keep accurate records.  He would neglect to bill me, then bill me months later.  After I submitted payment, he claimed he lost my check.  He cashed that check and then found the old check and cashed that as well.  I offered to try to resolve our "dispute" through mediation,but he refused.  If anyone else has this similar problem, they should immediately file a 93A claim against his company.  Unfortunately, he is not listed with the BBB, so I could not file a claim there. 
    - Michelle C.
  • They customer service is great. They do a really thorough job. The carpets were very clean. They are really friendly and easy to talk to. They also told us everything that they are going to do before they do it.
    - Jessica P.
  • unknown
    - William C.
  • Excellent job.
    - Mary Jane B.
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Carpet Cleaners in Norfolk

Companies below are listed in alphabetical order.

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