tree in backyard

One on One Home Care

in business since
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on Angie's List for 6 years
Contact One on One Home Care
Phone Number
(617) 467-4180
Address
815 Washington Street Suite 4
Newtonville, MA
02460

About Us

One on one home care is an in-home care, assistance and staffing agency offering a variety of affordable, personalized homecare services to provide your elderly, handicapped/disabled, or recuperating family members with the special care and companionship care services they require, tailored to their specific needs. We understand the delicate balance involved - providing necessary care without feelings of resentment, helplessness or despair. We offer highly skilled caregivers, companions and certified nursing assistants on a convenient, flexible hourly, full time, or 24-hour live-in basis. We are located in greater Boston on 815 Washington Street suite 4 Newton, Massachusetts 02460 Tel: 617 467 4180 Fax:617 467 5361 and our agenda is to provide ecxeptional care in your home. Our care managers offer skilled care with decades of experience to seniors and the infirmed in various stages of health from those requiring a little help with shopping, housekeeping, doctor's appointments, and errands to those with limited mobility needing personal care to those with care-intensive conditions such as Alzheimer’s, Parkinson's Disease, multiple sclerosis, and a lot more. We make optimal caregiver-client matches because all of our caregivers undergo a psychological personality evaluation which helps determine personality, trustworthiness, conscientiousness, and other personal attributes. Additionally, all caregivers are physically fit, TB tested, criminal background checks are performed utilizing the common wealth of Massachusetts labor laws, and all are insured and bonded. Initially, we review all needs and concerns through discussions with immediate family members and the care recipient. Our experienced care managers assess your loved one and consult with their doctors and social workers, assisted living or nursing home staff. As a home care client, our nurse will also assess the care recipient on an on-going basis to ensure their well-being and recommend any care updates if necessary. By working with the family, we develop an individualized plan to manage your parent or other loved one’s activities of daily living. We then match their needs to the best possible caregiver and services, allowing you to participate in the selection process. This includes you actually meeting with the care manager before services commence. Once the care manager has been placed in your loved one’s home, we monitor attendance, care and progress via our unique care plan and assessment process system that includes telephone check-in and home visits. Most importantly, we continually communicate with the assigned care manager, the family, and the client. Our services One on one home care managers visit on an hourly basis to part time or full time shifts to coverage 24 hours a day, caregivers can be scheduled whenever assistance, companionship or homemaking help is needed, day or night. We’re flexible! Our services are perfect for seniors living alone and give them the independence they desire, with that exceptional care they need right in their own home. Caregivers can be scheduled on an as-needed basis, on intermittently, or every day -- whatever an individual’s particular situation requires. We also develop a one on one plan of care for each individual client, delivered wherever our client calls home: • Private Residence • An Independent Senior Living Community • An Assisted Living or Group Home • A Skilled Nursing Facility • A hospital, acute care, rehabilitation, or hospice facility Companion Services include but not limited to: • Assistance with activities of daily living. • Friendly conversation. • Driving/escorting to appointments, club or charity meetings, entertainment, etc. • Assistance with shopping and errands. • Supervision of medication times. Homemaker Services include: • Meal Planning & Preparation • Laundry • Linen Changes • Light Housekeeping Personal care services include: • Bathing • Bathroom Assistance • Transferring (Sliding boards, Pivot, Hoyer lifts and many more) • Grooming • Medication Reminders. • Catheter care • Ambulation • Wound care Private Care Services You should consider our home care services if you: 1. Have recently been discharged from the hospital but not fully recovered. 2. Have a terminal illness and need emotional support and require a program for pain management. 3. Prefer to stay at home but need assistance with personal care, light housekeeping and meal preparation. 4. Have a family member that is ‘overworked” trying to look after someone while trying to manage their own life. Palliative Care Services Palliative and in-home hospice care provides holistic management to control pain and other symptoms. It is an ongoing assessment of relief of those symptoms. Since pain can be physical, spiritual, social and emotional, the hospice team works with existing One on One caregivers, physicians, family and hospital personnel to preserve the integrity of a dying person and family. When is palliative and in-home hospice care the right choice? 1. When a patient's condition includes malignant or non-malignant diseases which no longer respond to aggressive curative therapy and the patient’s life expectancy is six months or less. What events trigger the decision for palliative and in-home hospice care? 1. The need for palliative management of symptoms such as pain, nausea, vomiting, anorexia, weakness, respiratory distress, bowel obstruction, wounds, etc. 2. Diminishing results from chemotherapy or radiotherapy. 3. Family concern and fatigue over responsibility for the caring of a terminally ill family member. 4. Upcoming hospital discharge with a need for home care. 5. Patient and family decision to forego further additional procedures or hospitalizations. When does one begin to consider a "supportive care network”? 1. You should begin thinking about it when the terminally-ill patient is still alert, able to function and enjoy daily living. Be prepared for the inevitable. When does a palliative patient and family need intensive in-home care services? The patient does not have to be home bound to receive home care service at a hospice since the facility cannot provide constant bed-side assistance and attention on a 24-hour basis. Our exceptional care services really make a difference in a person’s quality of life, how they feel about themselves and interact with concerned family members. Whether it’s temporary, permanent, after the loss of a spouse, or post-surgery or hospitalization, we take pride in providing the comforting care and attention your loved one needs. After-Hours and Week End Immediate Response Available! One on one homecare managers will answer your telephone calls 24 hours a day, seven days a week! Your loved one’s scheduling or emergency needs often require an immediate response and action. We know it can be frustrating calling a home care agency in the evening or on weekends and getting an answering machine, that’s why we are committed to serving your needs in the manner that is most convenient and effective for you. That’s part of our commitment to quickly and capably servicing the needs of all our care recipients. We will be there when need arises. Our Care managers One on one care managers are trained, bonded and fully insured professionals who provide services around the clock. We will work hand in hand to find the right person for all your needs. Our screening process begins with: • Telephone interview • A one-on-one interview with a specially trained coordinator • A complete evaluation of practical skills, including literacy, integrity and personality • Written testing and skills examinations • Video presentations showing all the skills and Patient safety For your comfort and security • A thorough assessment with a minimum of three references • Criminal background checks • Follow-up by telephone or home visits ensuring satisfaction • License verifications i.e. issue and expire dates • Compliance with JCAHO and OSHA guidelines One on one home care Client hand book TABLE OF CONTENTS 1.1 Staff Policy 1.2 Hiring Process Equal Employment Opportunity Employment Compliance Policy 1.2b Orientation 1.3 Employee Code of Conduct General Policy Employee and Staff Conduct Confidential Information Service and General Patient Concerns OUR COMPANY, MISSION AND COMMITMENT OUR COMPANY One on One home care services is a premiere health care organization that Employs experienced healthcare professionals to provide their clinical, Professional and personal expertise to the patients of One on One clients. OUR MISSION One on One home care is dedicated to developing “partnerships In healthcare” with its clients in a manner that fosters exceptional nursing care, Complete documentation of that care, excellent interpersonal interaction and exacting compliance to the statutory and accreditation rules by which our Clients are regulated. OUR COMMITMENT One on One home care services is committed to the development of an excellent clinical staff for the provision of healthcare services to One on One home care clients. These services are delivered, without exception, in strict compliance with our company mission. POLICIES 1.1 PERSONNEL POLICY: One on One home care strives……….. • To employ the best-qualified person to perform employment duties as specified by the company. • To respect the individual rights of each employee and to treat all employees with courtesy, dignity, and consideration. • To assure each employee the right to discuss freely with the manager of One on One Home Care any matter concerning either his/her or One on One Home Care Services welfare • To develop competent employees who are committed to the company and understand their specific job functions. Some essential reference/requirements of employment with the company include: FLEXIBILY • In a clinical setting; • In commute; • In available hours. GOOD COMMUNICATION SKILLS • With One on one Home Care Services staff members; • With clients’ patients; • With co-worker/supervisor in employees’ assigned facility GOOD CLIENT RELATION SKILLS • being reliable; • being loyal; • being professional. PROFESSIONAL RESPONSIBILITY TO ONE ON ONE HOME CARE SERVICES. • Arriving at the assigned facility on time and completing the assigned shift; • Communicating client preferences and reporting structure; • Professionally handling employment duties [The above list is not meant to be completely inclusive; rather, it has been stated to illuminate some important objectives of employment with the company.] In the current healthcare marketplace, regular contact with a One on one Home Care Services staffing coordinator can produce direct benefits for all One on one Home Care Services employees. We encourage everyone to keep in touch with your client Service managers. 1.2 HIRING PROCEDURES: • Equal Employment Opportunity: It is One on one home care services’ policy to provide equal employment opportunity without regard to race, color, religion, sex, national origin, age, sexual-orientation or disability. It is One on One Home Care Services’ practice to further the principle of equal employment opportunity. All recruiting, hiring, and employment decisions shall be made on the basis of individual merit and objective job qualifications. Job training determined by the management to be necessary shall be provided on a non-discriminatory basis. • Employment Compliance Policy (a.) Application for employment: prior to making an offer of registered employment, One on One Home Care Services requires all candidates to provide to the company with the following current information ( some of this information will be provided to One on One Home Care Services after a conditional offer of employment has been made): • Copy of resume; • Completed application for employment; • Completed Agreement of Standards Statement; • W-4 form; • I-9 form; • Copy of all state nursing licenses and/or certifications; • Copy of annual TB test results; • Copy of Hep-B vaccination dates or declination statement; • Copy of current BLS / ACLS certification(s) or other specialty certifications as necessary; • Completed Skills Competency Assessment; • Completed physician’s statement (include lab results); • Medical Questionnaire; • Completed licensure verification form; • Completed reference requests; • Criminal background check; • Drug screening. • (b.) Personal Interview: Every qualified applicant for registered employment will receive a personal interview by a member of the company’s professional recruitment team. (c.) Qualifying Examination: Depending on an applicant’s specialty, certain applicants for registered employment will be tested, either before or after the applicant’s in-person interview. Multiple exams can be given and taken by any applicant for registered employment, if the applicant has demonstrated or requested placement in specialty assignments. (d). Qualifying Offer of Employment: At this point of the interview process, if the company’s recruiter reasonably believes that the applicant for registered employment could be a good One on One Home Care Services candidate, a conditional offer of employment may be extended to the applicant. (e.) Review of Completion of Employment File: The Company’s professional recruiter checks three (3) professional references. Three (3) supervisory references are requested and two (2) are mandatory checks, licensure verification(s) and good standing with the State agencies where the applicant has practiced within the past five (5) years. Medical Questionnaire is reviewed, examination scores are reviewed a second time, all employment records are reviewed to ensure that they are complete and in full compliance with company policy. (f.) Employee Information: After an applicant has been conditionally hired for the registered employment, he/she must provide necessary information required for personnel and official uses. This information shall include: age, marital status, number of exemptions for federal withholding tax, etc. this information will be part of the employee’s personnel file and will be regarded and kept confidential. (g.) Offer of Assignment(s): Once all hiring condition precedents have been met, the registered employee COULD BE offered assignments to serve in a One on One Home Care Services client facilities and /or residences. The company retains complete discretion over all assignment decisions. If an assignment is accepted, the registered employee is obligated to arrive on time and fully complete their assigned shift. One on One Home Care Services expects all assignments to be professionally completed. (h) Employment Records (JACHO): One on One Home Care Services strives to meet and/or exceed the same compliance standards required (by states or accreditation agencies (e.g. JCAHO)) of our clients for the operation of their facilities. Therefore, the company has incorporated quality assurance policies and procedures that conform with or exceed those standards. These policies require all registered employees to provide any and all information to One on One Home Care Services that the company may deem necessary to enforce this policy. 1.2b ORIENTATION • Orientation: Every registered employee receives a full orientation by One on One Home Care Services. Orientation shall include a discussion of this orientation guide and any questions that the registered employee may desire to ask. • Facility Specific Orientation: One on One Home Care Services works with clients to have its nurses properly prepared to deliver nursing services in accordance with its clients’ policies and procedures. This may be accomplished in a number of ways: • One on One Home Care Services maintains a client library of policies and procedures that are delivered to Convenient Home Care Services Inc. employees prior to commencing an assignment; • Any nurse assigned to a client’s home or facility for the first time may be requested to arrive an hour or two prior to his/her shift in order to be oriented by the client’s staff; • One on One Home Care Services clinicians that have been previously assigned to mentor any employees assigned to a client’s home or nursing center for the first time; • One on One Home Care Services clinical managers can work with the client to orient newly assigned nurses to the facility. 1.3 CODE OF CONDUCT • General Policy One on One Home Care Services is committed to achieving high standards of business and personnel ethics for the company, employees and staff. Through performance in accordance with these standards, the company and all its employees will merit and enjoy the respect of its clients, the public, the business community, and regulatory authorities. It is the personal responsibility of all employees to acquaint themselves with the legal and policy standards and restrictions applicable to their assigned duties and responsibilities, and to conduct themselves accordingly. Over and above the strictly legal aspects involved, all personnel are expected to observe high standards of business and personal ethics inn the discharge of their assigned responsibilities. All healthcare professionals working for One on One Home Care Services are expected to adhere to the Code of Conduct for the institution in which they work in addition to One on One Home Care Services’s Code of Conduct. • Employee and Staff Conduct Each employee and staff member must avoid any action, relationship or situation, which could jeopardize or impair the confidence or respect in which One on One Home Care Services is held by its clients and the public. Employees shall comply fully with all applicable statutes and regulations. Willful and knowing disregard of the law may result in severe penalties. In its many business activities, One on One Home Care Services engages in vigorous, fair and ethical competition. Discussions and agreements with competitors concerning pricing or other competitive policies and practices are strictly prohibited. • Confidential Information Employees frequently have access to confidential information concerning One on One Home Care Services and other employees and members of staff. Safeguarding confidential information is essential to the conduct of our business. Caution and discretion must be exercised in the use of such information, which should be shared only with those who have a clear and legitimate need and right to know. No employee shall disclose confidential information of any type to anyone except persons who need to know in the performance of their job as is required by a Government agency or third party. Information regarding a member of One on One Home Care Service’s staff may not be released to third parties, government, or other organizations, without the consent of the person involved. • Service and Patient Concerns The mission of One on One Home Care Services is to provide high quality services to all our existing and prospective clients. The company endeavors to give prompt, courteous and accurate response to inquiries and complaints received. When adjustments are warranted due to billing or administrative errors, employees will make them promptly and courteously. Equally important, we seek to continuously improve policies, procedures, services and products that contribute to client satisfaction. One on One Home Care Services is committed to promoting consideration of all values and preferences and protecting the rights of all. One on One Home Care Services 815 Washington street, suite 4 Newton, MA 02460 617-467 4180 • Fax 617-467 5361