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Dentistry reviews in Millis

  • A
    David Gordon DMD
    He is a very good dentist. I am very pleased with his work. He is very professional and very good at what he does as a dentist. He works part time, so he is in Florida part of the year and up here part of the year. The friendliness of the staff is topnotch.
    - Janet P.
  • A
    Lee, Dr. Jennifer
    I went there for years and the dentist that I was using sold his practice so new people took over recently; my old dentist recommended me to the new place, which is now named West Mills Smiles and I continued. I have not been using them a lot because my teeth have been fortunately fairly good. I like them; they seem to be courteous and explain things. The previous dentist was a good one too; he would not sell his practice to anybody that was not pretty good themselves. They are also offering dental insurance for their practice.
    - Edward H.
  • A
    Daniel Adler DMD
    Because of family issues, I had to reschedule this appointment. Knowing that I hadn't been in for a while, Audrey - the most fabulous receptionist - placed me on their cancellation list. She called twice that morning to see if I could make a last minute opening.
    I walked in to the pristine waiting room five minutes early and barely said hello when they were ready for me to come back.
    The hygenist is one that I have had multiple times so she knew me and my history. They took great care to make sure that I was comfortable the whole time. I was eight months pregnant so laying back too far for too long was an issue. She sat me up often and was gentle throughout the cleaning.
    Dr. Adler does a thorough examination after the cleaning, rather than the cursory look that I have experienced elsewhere. He takes the time to listen and answer any questions. Each time I come in, he asks about my children and husband. I love that he personalizes the visit (even if he is reviewing notes before he comes in, who knows.)
    - Jamie S.
  • C
    Mark R Turner DDS
    I went to Mark R. Turner based on his radio ads here in the Boston area, despite the fact that it was a 40 minute drive from my home. I originally went in the first half of this year (forgetting the date...some time in April, I believe) to get an estimate for work on my teeth. Everyone was extremely friendly and nice and explained thoroughly the work that had to be completed. I was happy to have the other dentist explain the different choices I had for sedation dentistry, and she fully went over all of my options.
    At the end of that first visit, I was told by the billing group that they would have to submit an estimate to my insurance company and that it would take approximately three weeks. Three months later, I was still waiting for someone to get back to me. I called and was told that something happened where the estimate wasn't sent to the insurance company, and that they'd have to do it again and it would take three more weeks. About a month later, an estimate finally came. Insurance would cover half of the cost and I would have to pay the rest as a deposit ahead of time, which is their requirement for sedation dentistry. I paid the bill and was assured insurance would cover the other half. In fact, the woman in billing I spoke to said I likely overpaid and that I might get money back in the end.
    I had to go to their office a week before my appointment to pick up the medication for the sedation dentistry. I took the medication as instructed the night before my appointment and my wife drove me to the office for the work. Unfortunately, my memory is a little hazy due to the medication, but I remember Dr. Turner had difficulty finding a vein in order to do the IV for the sedation drugs. He tried a needle in both of my hands as well as my left arm. A week after the appointment, I had ugly, yellow, swollen bruises in all of the areas where he tried to put the needle into my vein.
    I wish the bruises were the only concerning part. Overall, I am happy with the work he performed on my teeth. I'm glad to be cavity-free now with clean teeth, especially without remembering the drilling and filling. The unfortunate part is the bill that arrived at my house a month ago that said I owed an additional $550. I called the billing woman for an explanation and she said that it might have been auto-generated because the insurance company hadn't fully picked up the tab, and that she'd try to process it again. She told me to ignore this bill and assume everything was fine.
    A few weeks later, another bill for $550 arrived in the mail, this time with a hand-written note explaining that, while I was under sedation in the dentist's chair, Dr. Turner decided that he needed to do more work than was estimated. Because insurance wouldn't cover the cost, I'm forced to pay out of pocket. I called to raise an issue with this business practice, but was informed that I signed a piece of paper stating that I gave Dr. Turner the OK to perform more work if he deemed it necessary. She told me that it was his opinion that it made more sense for me to pay $550 now out of pocket, rather than having to come back and be put under sedation again.
    I fully understand that it's my fault for not reading the fine print and signing that paper. I accept that I have to pay this extra $550 and certainly will do so. However, I view this as an extremely bad business practice. When I expressed to the billing woman that I would be furious if he decided on an extra $1,000 worth of work or more needed to be done, she said that he would never do that much work without an OK from someone in my family. But then, what is his cutoff point for extra work? How would he know who I would grant approval to to make decisions on my behalf while under sedation? What are the hard and fast guidelines he sticks to when someone is under sedation and he decides there is more work to be completed? $600? $800? What's the cutoff?
    Overall, I'm happy my teeth are in better shape, and I'm very happy I have few recollections of the appointment thanks to sedation dentistry. But I view Dr. Turner's business practices as extremely suspect and I will not be using his services again because of this mistrust. When I am paying him $1300 out of my own pocket (along with $1300 from insurance) and then he decides he needs to complete another $500 worth of work while I'm knocked out in the dentist chair, I can't help but wonder how often he decides he needs to do more work on patients while they're under sedation under the guise of saving them the hassle of having to go under sedation again.

    Not long after posting this original review, Dr. Turner himself called and left me a voicemail message stating that due to my case, he's going to be reviewing and rewriting his policy. In addition, he absolved me of the $500 debt due to his business. This was appreciated and I wanted to give this update. However, it does not change my initial review, and I will likely not return to his practice in the future.
    - Robert H.
  • A
    Daniel Adler DMD
    I've been seeing Dr. Adler for about 2 years after moving to Millis. He and his staff are very professional, punctual and helpful. The office environment is very attractive and I think he does an excellent job.
    - Jodie S.
  • A
    Dental Associates of Walpole
    - James H.
  • A
    Morris, Peter
    - Alan P.
  • A
    Randy Weiner DMD,FAGD
    We have been seeing him for several years and plan to continue to do so.
    - Albert A.
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Dentists in Millis

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