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Moving reviews in Marlborough

  • F
    Coach USA Moving and Storage
    My first impression with the reservation rep Ian was great, he was responsive, answered my questions and we got the quote done. I felt he and I had estimated the amount of items to be moved, we booked 7 hours and asked for 3 people. Day of the move everything went downhill fast. Ocean Moving and Storage is the company that shows up and its responsible for the nightmare. I don't think they are at all the same company, I think Coach just farms out jobs. I was given a window of 8 to 10am for them to arrive. I called the company several times, but couldn't get a time. Finally got them on the phone, they were upset that they were sent to the wrong town (same address). Ok, whatever, they arrive at 11:30. Two men came into assess the job, one was the foreman, the other was an older gentleman who smelled so badly of alcohol I knew he had to be drunk. He complained constantly about everything. The foreman was surprised at the amount of stuff I had and complained about it. I don't know moving, it's not my business, but it sounded like there was a screw up with either their overall company (in Florida) or the dispatcher here, but I told them what I had. The whole day there was moaning about how it was a big job. I said that I had asked for 3 men and 7 hours, it felt like enough, but ok. Anyway, I called the company and let them know that drunk guy could stay but he was on their insurance if he got hurt or broke my stuff. He turned out to be a good worker, but again, complained constantly, about everything. Most of my stuff is on their truck and it's getting late (4:30, remember, they came at 11:30 for a 7 hour job). Foreman starts speaking loudly to me about how it's a bigger job that he though, obviously meaning I was trying to, I don't know, pull one over on him? He was loud, spoke in an angry manner, and is red in the face and visibly upset. I consider this yelling and being intimidating. I backed up a few steps to clear myself of him. His daughter (the third person for the job) tells me that my backing up was "a bit much". I said, I'm sorry, but my experience with angry men says get away from them. I walked away from the situation and called the company again. They call the dispatcher, the dispatcher also seems to think that I'm doing something funny here. (What is "funny" about just trying to move my house?!). Finally, they realize that they are only half way through the hours that I booked, and they have to provide another guy to get it out. Dispatcher was a real winner too, also angry and hostile. I wonder who the heck is paying them? Oh yea, ME! Anyway, the move in was a nightmare, the daughter's calling me a "female dog" over and over. The foreman is hostile, they bring in the wife (great!) to try to smooth things over, but I just wanted them to get OUT OF MY HOUSE. Nothing is where I wanted it to be and that's fine because I didn't need to be abused any longer. I did end up paying for an extra hour. Probably could have done it faster if they hadn't complained and made drama but really JUST GET OUT. PS, they left a sweatshirt in my house, it's going to Goodwill. I called the company the next day to describe the move and how I was going to write a terrible review on this list. She was horrified and said, oh, I'll let people know. It's been a week, so here is my review. TL/DR: Overall company seems ok, their local subcontractors SUCK.
    - Kim N.
  • A
    Smart Penny Moving
    Prior to moving, working with their representative was easy and very accurate. She covered every detail I had questions on. The movers were punctual and did the move in a very timely manner. I couldn't ask for a better group.
    - Susan P.
  • A
    DN Van Lines Inc
    Fantastic crew...experience ���10���s across the board���. My wife and I were very concerned about her apartment to apartment move from CT to MA and couldn���t have been happier when it was all done. Final cost was less than estimate! Talk to Kathy, she���s the best.
    - Robert R.
  • A
    Stairhopper Movers
    These guys are great! Handled a complicated move with no problem. Called me back quickly with an estimate, set up the times and dates quickly, and arrived on time and met the estimated hours. Their pricing was better than all others I tried, and the guys were just great. Very polite, professional, quick and neat. Nothing broken. Highly recommended!!
    - DRUSILLA H.
  • F
    Hop Moving LLC
    Wanted to buy the deal for 5 hours of moving for $389. I called to see if the date I wanted would be available. Person who answered the phone WAS SO RUDE !!! Told me the deal only applied to certain days and NO WEEK-ENDS included. I suggested that be included in the description to which he retorted, "we can't include everything in the description". Well, that's a BIG restriction that people need to know. So instead you left it to a ****** OFF customer to share that piece of information about your deal. Not the best business decision.
    - Kathie M.
  • A
    DN Van Lines Inc
    I never moved before and was anxious about hiring a company. I decided to give DN Van Lines a shot. Moving is very stressful,but DN Van Lines made the process easy. My move coordinator was very helpful and nice over the phone. Even after I reserved my move they were attentive. The movers arrived on time as promised. They wrapped everything with no charge and took about my furniture, something I had no idea how to do. They explained everything and followed through. I was very very happy and wouldn't hesitate on hiring DN Van Lines again. Thank you for everything!
    - Moustasa R.
  • A
    Stairhopper Movers
    All the movers were amazing. They had to disassemble and move furniture out of a third floor apartment in Boston, stop at a second location to swap bedroom sets and reassemble, then go to a third location to drop off.... All in 5 hours (it would have taken us weeks to do what they did). They were very hard working and efficient and we were very impressed. When they were done they took the time to go through the bill item by item so we fully understood the charges. Overall a great price for everything they did. We highly recommend them and would definitely use them again! We also had a $100 coupon for $50 through Angie's List so that made it an even greater value!
    - Doreen K.
  • F
    Gentle Movers
    Abve, the supervisor at Gentle Movers caused us one of the most stressful moving experiences ever! I gave them a 200.00 deposit and signed a contract about 3 weeks in advance. The morning of our move I received a call at 7:30 am saying they would be at our place that afternoon as planned. Everything was in boxes and packed ready to go, at 2:30 I called and asked where they were, Abve gave me the moving crews cell phone # and told me to call them. When I called Steve told me they were in the middle of a huge move and would not be able to get to our place until late in the evening! I called Abve and asked if he could send another crew, after a lot of  excuses we were told we would be first on the list for the next morning luckily we were able to sleep at our place.
    The next morning I spoke to Steve And he said they were on their way, at 10 I called Abve and he told me that they truck was at their office and full of furniture so there was no way they could move us that morning!!!!  At that point I told him we want our deposit back and we rented a U haul and ended up moving ourselves. The lies that Abve told to string us along were just outrageous.
    Its now obvious that because we were a smaller move they were just trying to fit us in between bigger jobs, at our expense!
    - Joanne H.
  • D
    Oscar Moving
    The intake process seemed great -- account phone rep was knowledgeable and very friendly.  Received a quote and emailed contract for estimate of $2800.  Was told that quote had no hidden fees, everything (including fuel) was included at approximately $100 per cubic foot (estimated 1100 cubic feet from my phone inventory).
    I should have listened to the warning bells on this company when I got a call from the rep that I needed to cancel my credit card deposit because Oscar Moving was having a problem with their third-party credit card processing company.  This required me to contact my bank.  After listening to the situation, the bank rep insisted on canceling my entire credit card (to avoid fraud) and reissue me another credit card number.  This was a significant hardship on my part (changing various auto payment accounts, etc.).
    That said, in the stress of moving, I opted to continue with Oscar Moving and put in a new deposit.  Was told by rep that I'd hear from a load supervisor a few days before my scheduled move of July 28.  By Friday, July 24, I still hadn't gotten any call or confirmation of when the movers would show up.  I called and was told that everything was set and I'd hear from them on Monday morning.  Of course, Monday came and no call.  I called again and left a message.  Got a return call that they should be there by 9 a.m. on Tuesday.
    Of course, Tuesday morning 9 a.m. came and there were no movers -- AND, no phone call from Oscar Moving about any delay.  Finally got a call at 11 a.m. from a dispatcher who told me the moving truck had broken down.  They were waiting for a repair service and she would let me know when they would be there, probably with a replacement truck.  I asked her to call me after lunch and let me know specifically what was going on, as I was sitting at my house waiting for movers.  No call.  I called her and left a message, she called back and said she had no news but would "check on what was going on."  She called the load supervisor and called me back to say that he was getting a new truck and would let us know when he was on his way.  Felt like I was getting a run around.  I waitied another hour and called her again -- she said they thought they would be there about 4:30 p.m.  Well, 4:30 p.m. passed and no movers.  I called her again and this time asked the load supervisor to call me directly.  He did and said they were still in Connecticut and that they would arrive at my apartment around 9-10 p.m. that night.  Frustrated, I explained that I couldn't possibly do a load that late at night (not allowed at the apartment complex).  We agreed they would come the next morning (Wednesday, 7/29) at 8 a.m. promptly.
    So, now a day late, at 6:45 a.m. the moving truck shows up and it's a "beater" truck -- sounds like it would never make the trip. dented, no Oscar Moving logo, turned out it was the load supervisor's personal truck.  The truck didn't even have a working loading ramp, meaning that the team of 3 movers had to lift my belongings up four feet in the air to even get them on the truck bed. 
    Then, came another surprise.  On Tuesday, I asked the dispatcher for a discount because of the delayed load and inconvenience.  She noted that "yes, the load supervisor will make it right for you."  OK, so after the load supervisor did his own inventory of what I had to move, we sat down to sign the paperwork and have me pay 1/2 of the bill.  He noted that my load was actually closer to 1200 cubic feet and so would be more than the $2800 estimated.  I asked him about the supposed discount.  He circled an area on the contract showing a fuel surcharge and said that he wasn't going to charge me for that (I was told by the phone rep that there wouldn't be one). One of the other reasons I originally went with Oscar Moving was that the phone rep told me everything would be wrapped in blankets (even though I had to do my own packing).  Well, the load supervisor brought out a price list and noted that in order to safely move all my belongings it wasn't sufficient to put things in blankets.  He wanted to blanket and then plastic wrap/tape everything so that "I can make sure your possessions all make it safely to your new house."  Because of the delay in loading, he was would not charge for any of that service (which was priced on the list at $10-15 per box or piece of furniture).
    At this point, being single with an elderly mother, I had no option but to go with what I was offered.  I ended up paying over $4000 in total.  
    OK, now fast forward to the unloading.  Truck made it to the house (actually as scheduled on Thursday, 7/30), and team unloaded.  They were great about placing everything where I needed it and were very friendly and professional.  However, one very large piece of furniture was damaged when they scrapped the mahogany shelving along a concrete entry into the house. 
    All in all, I could not recommend Oscar Moving.  It was obvious that the load supervisor and his crew of two men were subcontractors.  I gave them slightly higher scores on professionalism and quality because the moving team of three really worked hard and seemed to take great care in general with my belongings.  My issue is more with the administration of Oscar Moving itself.  I just was underwhelmed with the delayed pickup, lack of customer service, hidden fees, and feeling of getting a run around.  I was also surprised, that given the issues I had with my load, that no one from Oscar Moving called to follow up to see whether things had worked out sufficiently.  Not a word from them over the last month -- very disappointing.  I would not recommend this company.
    - Catherine L.
  • C
    DN Van Lines Inc
    They had problems right from the start.  they were supposed to arrive around noon, but did not get there until after 3 due to a "punctured tire" and "cell phone went dead".  We could not get ETAs for most of the day and we sat around waiting for them with nothing to do.  They only had 2 workers (who worked very hard), but the loading and unloading of just furniture took more than 50% more time than they estimated.  There were no extra pieces to be moved, so we expected the estimate to be closer than it was.  They could not deliver the furniture until the following day and charged an extra hour of delivery time for going the 2 miles each way to and from their facility.  We did not get to our new home until 10pm the first night and had to get up at the crack of dawn to receive the delivery at 7:45 the next morning.  
    Overall, I was not happy with the experience.
    - David N.
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Moving Companies in Marlborough

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