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Basement & Foundation reviews in Malden

  • A
    The city required replacement of the lead water line from the meter to the sidewalk. Alex was very helpful in providing a quote and explaining the scope of the work. The day of the project Declan and Jared arrived promptly and began excavating the sidewalk. They were able to replace the water line with copper and fill in the hole in about 4 hours. They will return in a few days to replace the concrete in the sidewalk. My experience with CJ Doherty was very positive.
    - Michael H.
  • A
    Mack and his team took on a small but challenging basement project. We purchased a house with a small finished basement that we knew was in need of work. We knew the floors were uneven, but the severity was masked by a carpet put down by the old home owners. I'm still amazed at the finished product and how nice the new flooring looks. Mack was communicative throughout the project and very professional. His pricing was extremely fair. Highly recommended!
    - Andrew E.
  • A
    Job was more extensive than I had imagined, but the guys were there everyday, on time, and worked very hard to get the job completed. Also had 25 sq feet that needed to be rebuilt. They were very professional, and cleaned up (as much as possible) each day before they left. Overall - very satisfied. The foundation will outlive me...
    - William S.
  • C
    It has not been really good. The came for the original request which was a water leak in the basement. I called them, the guy Kurt came and did the evaluations. The first time was great. We agreed on the price. After that, he sent someone out to do that. But during the time, we had some conversations. During our communications, I switched but they did not commit to do that. After the job, there was something flaw, I would say. It took almost a month for him to come and fix that. During that time, I am communicating with him to ask him to come back and redo service because it was not something that I agreed on at the beginning at the time I signed the contract with him. Right now, we were still discussing what time he could come. Also he adjust the price twice. It was such a bummer. The price was not bad but the thing is that they keep changing the price. Right now I can not reach him by phone. Everytime I go through, it goes to message. So I can only use email to communicate with him. He is not really responsive so maybe one or two days, we would respond to me. He keeps saying, I am really busy. I understand that. That may be the reason that he keep adjusting the price. I sent an email saying, could you just give me any reason why you adjust this price. Aso I ask if he can commit. He told me after one to two weeks that he will come do the job but he has said that twice, at least three times. I just really want him to commit to do the job. If he can not give me a reasonable reason why to adjust the price. I would rehire them because they did the job for me the first time. Even though it was not really good. To be honest, the first time when they came, they were really on time. But after that they only came once. I just want them to finish the job that we agreed on. Now I am still on hold for the second service that we have been talking about.
    - Fan L.
  • F
    After many phone calls (one to the owner), emails and, actually talking to another manager I still cannot get their attention. They have forced me to find another support vendor. Imagine if it was an emergency. Really unprofessional behavior.
    - FRANK M.
  • A
    The original scope was to repoint 2 sides of the brick foundation (the mortar was deteriorating). The area under the back porch was inaccessible, and when I decided to have that porch replaced, Jim was open to coordinating his work with the demolition of the porch. It took a few months to get going, and Jim was very good about coordinating. Once the scope of that area was determined, the extra work did add another $1,400 to the cost (price listed in this review reflects the actual total cost of the work performed).
    - Michael H.
  • C
    We hired Rescon with the hopes of having a smooth construction project to finish our basement to make another bathroom and an office. After discussing our basement finishing project with several contractors we were most impressed with Rescon and hired them. The first part of our project was to waterproof the basement with a French drain system. This part went off without a hitch – see our other review – true A+ service. We therefore expected the finishing of the basement to go off with the same level of service. Unfortunately, that has not been the case. First off, our project was started an entire month later than it should have been due to Rescon not submitting the permit application in a timely fashion. Since the basement finishing work did get started at the very end of September we have been met with many delays and problems. One example is that they thought a slab in our basement we needed to remove was asbestos and we were held up on work for two weeks for the asbestos removal, but when they came to remove it they said it wasn’t asbestos. Rescon fired the person who made this mistake, but it is still their responsibility that this delay happened at all. There have many days where they keep telling us they are coming to work, but they never show up. There is also no completion date on our project. We were told at the initiation of the project that this was difficult to say due to inspection delays, but we have asked for this repeatedly since the inspections have finished and still don’t have a completion date. The quality of the work getting done is A+ and the people who come to our house to work our great. The problems are all on the managements side and we are very frustrated with the delays and overall pace of the project. The foreman of the project rarely showed up and the electrician even arrived having no idea there was a bathroom in the plan! Fortunately, my husband is working from home (hence the need for a basement office) and was able to print out the information needed. My husband has been doing a LOT of the foreman’s job throughout this project. Since the initial posting of our negative review work has really picked up on our house, but it shouldn’t have required this to have them do the job we hired them to do. We have no doubt that when our basement is done we will be happy with the final product, but it has been a stressful time for us that was not expected given the care we took to hire a company that was supposed to be better at project management and was totally unexpected after how well our basement waterproofing went. If anyone hires Rescon we would strongly suggest not signing a contract without a completion date on the project. We want to reiterate that the quality of the work is fantastic, it is the communication, management, and project delays that we find unacceptable. Please note were open to changing the grade, if they can complete service before Christmas (which did not happen) and plan to write an even more detailed review upon completion of the project.
    - Brian B.
  • A
    The demo went much better than I had imagined it would go. They were professional and respectful of us & our home. They did an excellent job, did what they said they would do, and cleaned up at the end much better than what I expected. I will by hiring them again to demo my kitchen & dining room.
    - STACEY A.
  • A
    At first I was worried about the time consuming of theconstruction but his team made sure everything was done on time. The permits and the materials were all done and they were exceptional when it came to details.they even had paint left over so they offered to paint my bathroom and they just were better priced then other contractors . They also are getting ready to work on our basement.
    - Lisa A.
  • A
    Their estimate was fair (we had received another one from a different company and they beat it by $2200 without knowing about the previous estimate). We scheduled the work. They came within the timeline given, got right to work, asked me to show them exactly what was to be done to make sure they had the information correct and completed the whole job in less time than quoted. The driveway looks awesome and they stuck to the estimate price. We would definitely use them again.
    - Laura K.
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Foundation & Basement Contractors in Malden

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