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Hazard Remediation reviews in Lynnfield

  • A
    Tom and his crew were great! Our basement had got some water in the past which has been addressed. It left the drywall moldy in an already old basement. Tom came in, evaluated what needed to be done and put it into an easy to follow, itemized quote. They tore down all the walls and treated the mold. They then re-framed the walls, installed a mold resistant drywall and baseboard, installed ceramic tile, installed new hopper windows, ran new electric wiring and painted all walls, ceiling and stairwell. It looks like a brand new room now and we couldn't be happier with the result. We were also very pleased with how professional and respectful they all were. They were polite, easy to work with and did not leave behind any mess. We have other projects we'd like to do around the house eventually and we will definitely be calling Tom again. I highly recommend TKG!
    - Daniel B.
  • C
    The remediation work itself was performed well.  Unfortunately, they caused some minor damage in the process of removing built-in shelving and molding.  I totally understand that damage of that sort is normal and to be expected -- however it would have been preferable if they had taken the bull by the horns and told us about it.  Finding it on my own after they had finished the job was a bit disappointing.  
    Overall, I have the sense that the company is very busy which leads to a bit of disorganization when it comes to coordinating their interaction with clients.  For example, they forgot to schedule their clean-up team after the remediators were finished.  As a result, we found ourselves pestering them to come back and clean up and, for awhile, the only response we received was an emailed final invoice for payment.  
    Last critique is that the client reps can come across as a bit alarmist at times.  I truly do not think that they were "fishing" for more remediation work, but they had a tendency to focus on all the areas of the house that should be concerning to us from a mold perspective.  There is a fine line between helpful advice/consultation and an opportunistic "hard sell".  They came a bit close to the line at times.
    - William D.
  • A
    John was incredibly professional from our first conversation. He was thorough in his explanation of what he does and how he could potentially help me. He came to my residence the next day to check out a small section of wall (we had already cut out moist drywall) that was wet from a leak in my shower. Based on how quickly we discovered and addressed the leak, there was not actually a problem to address (nothing harmful had formed). Nonetheless, John took the time to professionally clean up the site, give me instructions on how to proceed and didn't charge me a dime because it turned out to be a basic treatment that I could have accomplished myself. Should I have a real mold problem in the future I would 100% go to PRORestoration.
    - Allison S.
  • A
    Overall it was a great experience. Chet came out on a Saturday to survey the attic and provide a quote. He was very friendly and informative. AirPro was also very accommodating with appointment dates and time. Lisa who I worked with coordinating dates was very friendly and responsive. When Chet and his team came out to do the job they were efficient and professional. They left the area very clean when they were finished. I would use AirPro's services in the future if need be.
    - Adam P.
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Remediation Services in Lynnfield

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