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Auto Repair reviews in Lynnfield

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  • Prompt and excellent service.  Best one word description of my experience at Elite Gas and Service was professional!   My vehicle had developed a strange muffler noise.  I dreaded going into one of the chain muffler stores as while they do a good job, they also look to fix any real or potential problem with a hefty bill.  Owner Ed Kibarian looked at my vehicle and found part of the protective muffler cover had rusted and was rubbing against the drive shaft.  He cut that piece away and the car is working perfectly.  He  advised the muffler will eventually fail but all was currently in otherwise good shape for the near term.  At 120,000 miles, I was glad not to have to sink in several hundred dollars on this day.  Thus my experience was very positive ? prompt polite friendly service, a minimal bill and detailed diagnosis to plan for the future.  You know how you sometimes go into a place and feel that you have been taken?  This was the opposite and greatly appreciated experience ? they fixed the problem at minimal cost and left all future decisions up to me.   That you Elite!
    - Susan and Bob L.
  • First rate service - I wish I could recall the name of the young man who waited on me.  I had sworn off Sears but I have always had a Die Hard battery and mine had failed but was still under warranty.  I called Sears at 6PM and the gentleman said they had one in stock.  He said that they closed at 7PM, but he had time to install a new battery if I could arrive shortly.  I arrived at 6:13 PM and the battery was in and I was set to go 20 minutes later.  No hassles, no fuss.  Very prompt and professional - Thank you
    - Susan and Bob L.
  • I purchased my 2011 Subaru Legacy from IRA Surbaru.  In January 2014 I noticed a slow leak in my tire so I brought it into the dealership.  They looked at the tire and told me they could not find any problems so they refilled it with air and sent me on my way.  I drove home (8 miles away) and parked my car for the night.  The following morning I was driving my daughter to the dentist and after just turning on the corner of my street the very tire that had the slow leak the day before went completely flat.  The tow truck driver looked at the tire and showed me a nail that was in it.  So I had the car towed back to IRA Subaru.  At this point the tire was completely shot, and since the Legacy is an all wheel drive, I needed to replace all 4 tires.  Rather than taking ownership that they screwed up the day before by not finding the nail, the service technician at IRA Subaru insisted that the tire was inspected thoroughly and there was no nail in it the day before.  He told me I must have run over the nail after I left the dealership.  Can you imagine that?  I had driven that same Legacy for over 30,000 miles and NEVER ran over a nail.  And then the very day after I bring it to the dealership for a slow leak I just happened to drive over a nail that caused the tire to immediately blow out.  And that coincidence just happened to occur in the VERY TIRE that had a slow leak just one day and 8 miles earlier.  Had IRA Subaru found the nail the day before they might have been able to patch the tire as I still had another 20,000 miles of life in the tire left.  Instead I needed to purchase 4 new tires.  I realize that mistakes happen but it was VERY UNPROFESSIONAL for these people not to own up to their mistake.
    - David S.
  • I was having a problem with the front headlights on my 2011 Subaru Legacy so I naively figured what better place to get them fixed than the dealership.  So I brought my car to Subaru of Wakefield.  
    The technician said there were several bulbs out and I was quoted $196.64 to replace them.  I authorized the repair, they did the work and I left while it was still light out.  That night I noticed that one side of the car was very dark and when I inspected the headlight there was an EMPTY light socket!  OK, mistakes happen so I stopped at the dealership the next morning when they opened at 7 AM.  I pointed out the problem, and they took me right in and installed the missing bulb.  The technician was apologetic.  I left figuring the problem was solved. 
    However over the new few weeks while driving at night I noticed there was a black ellipse shaped spot in my field of view on the ground on the left side of the car.  I figured I must be imagining it because Subaru certainly couldn't have screwed this up a second time.  My wife and I inspected the front headlights and all the bulbs were present and all were illuminated.  So I dismissed this as me being overly sensitive about the headlights.  
    After several weeks of this I realized I was not going nuts and there really was a black spot on the left side of the car.  So I brought the car back and another technician looked at it and told me that whoever screwed in one of the bulbs didn't position (aim) it correctly. That's why all the lights were illuminated but there was a dark spot in my field of view.  They immediately took me in and fixed the problem.
    I think they should do a better job of inspecting the cars before they leave the shop.  This is a big inconvenience to bring a car in for service, and then need to bring it back again twice for the same issue.
    Would I go back to Subaru of Wakefiled?  Sure, in fact I have.  But this is mostly because they're close to my home and I had similar experiences at IRA Subaru in Danvers and North Reading Subaru.
    - David S.
  • I went to Minuteman Automotive in Concord because my front brakes were grinding and my car was hard to control on the highway. I picked Minuteman Automotive because a friend recommend it. I went there on my day off (Saturday) The staff there were very helpful Keith the mechanic checked the car and recommended servicing the front brakes and the front end. Keith replaced a sway bar and two links and also replaced the Front Pads and Rotors.  I got quick hones professional service at a reasonable price. I will go there for my car service from now on. I love this place.

    - Donna A.
  • The first time they repaired my car it was great. The 2nd time was a big mistake.  It took 3 weeks to complete the 2nd repair, granted there was a 1 week delay to receive a part.  But they kept pushing my car repair back further and further without a solid reason.  I kept getting the run around and it seemed like they kept inserting other vehicle repairs in front of mine for repair.  After they finally completed the repairs, I stopped by, paid for the service and Jamie and Scott (the shop owners) informed they will no longer work on my cars.  I said great, I’ll let my friends know that. Jamie then said he doubts I have any friends.  Overall I do not recommend this company to others, based on their level of professionalism with me.
    - Tom M.
  • It was all good. We did not have any problems. They gave us a rental. They identified what the real problem was and everything is working fine now. The one thing I was not too wild about was I told him what we thought the problem was and they wanted to drive the car around with us for 100 miles to monitor it. I was concerned about the wear and tear. We did it and everything turned out fine. We were charged nothing. It was still under warranty. I would give them top marks.
    - amanda g.
  • I normally use Tire Rack for most of my research on tires, etc. for my truck. After looking at the reviews and surveys, I went to Fahey's website where they have a search tool for all of the tires they can get. Chose the three tires (a Goodyear, a Pirelli, and a Continental) I was interested in and sent off a request for a quote. Bob Fahey sent me a detailed email two day later with the prices for the 4 tires, what was included, and if they were in stock at their distributors. The prices were comparable to those on Tire Rack without the shipping costs.  I made a mistake in the name of the Goodyear tire, so I emailed him back and later that day he had the price for those. I went with the Goodyear's (since they had similar reviews and were close in price, but had a rebate offer at the time) but Bob let me know that it may take some time to get from the distributor since they were in NJ and Hurricane Sandy had done a number on their shipping. However, I got a call from Dave two days later that they had arrived so I gave them a call and set up a time for Monday morning. Got to the shop just when they opened and I had my truck back a little more than an hour later.
    - Michael B.
  • This is the second time I have used Post Office Square Mobil for car
    repairs.  I discovered them as an inspection outlet close to work and
    then decided to have them do my rear brakes a few months back.  They
    were quick, fairly priced and didn't try to sell me extras like a lot of
    places will.  I went back there this week for my front brakes and I
    received the same service.  Rob called me after they put it on the lift
    to talk about what I wanted to do and didn't try to push me to replace
    rotors that were in good condition.  The price was good for the parts,
    labor was a little high, but I understand that it's not just the cost of
    what they are getting paid.  They have to factor in profit and
    insurance as well.  Easier and faster than most auto service places and
    no BS.
    - Rachelle S.
  • Price was as estimated for all of this work. Rate had been stated as $80/hr. but the invoice showed it was calculated at $99/hr. Answer was that, due to a computer glitch, the total was correct, but not all of the hours were shown. I accepted this since the total was as expected. $99/hr. was said to be a rate
    I was tolld to expect weaker braking until the new rear brakes broke in within 100 miles or so. He also said there was a vibration due to rust on the front brakes due to sitting unused over a week(?). Braking was OK, with no more fluiid leaks, but the front end vibration, not present before this repair work, is still severe after plenty of use to remove any rust. When I have time I will get this checked. Meanwhile braking is safe, but degraded due to the heavy vibration.
    He also told me my serpentine belt needed replacement soon and that the engine oil pan was rusted and leaking. I appreciated knowing of these. I replaced the belt myself, and will soon replace the oil pan.
    - Malcolm K.
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Auto Repair Shops in Lynnfield

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