A Fagundes Plumbing & Heating Inc

B151 REVIEWS

Founded 2003 • Angie's List since April 2009

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Hours

Monday
8:00 AM - 4:00 PM
Tuesday
8:00 AM - 4:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM

Company Contact

225 Stedman St Ste 16

Lowell, MA 01851

Description

We are your local plumbing, heating and A/C contractor. Our mission is to give our customers a satisfying experience with a contractor that cares about the quality of work that we produce. We have been in business since 2003. We are licensed in Ma. and NH....

Verified Reviews

151 Total Reviews
Reviews by Rating
A Rated
124
B Rated
11
C Rated
6
D Rated
5
F Rated
5
Read reviews by category
Heating and Air Conditioning (120)Plumbing (61)Water Heaters (28)Kitchen and Bath Remodeling (10)Drain Cleaning (4)Heating Oil (3)Gas Logs (3)Natural Gas Lines (2)Generator (1)Drain Pipe Installation (1)
Showing 1-10 of 151 reviews
A

RATED

09/30/2019

We had to replace our Heating Oil furnace and the team at Fagundes did a great job. Within a day or reaching out to them, Mark came over to provide a detailed quote. He was quick and responsive with a few follow up questions that I had and made adjustments to the work. I did obtain a few quotes from other companies and while Fagundes weren't the cheapest, their pricing was competitive! My big conc...

DESCRIPTION OF WORK
Replace Heating Oil Furnace

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/27/2019

Images

Photo for A Fagundes Plumbing & Heating Inc - 225 Stedman St, Lowell, MA - 38141035

+2 More

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed] for the honest feedback! We appreciate the opportunity to serve you! We look forward to working with you the next time you need service for your heating, cooling or plumbing systems.
A

RATED

04/21/2019

I worked with Peter from A. Fagundes Plumbing & Heating to get my initial combi boiler + heater quote, and then with Steve and his team to get it installed. I had a great experience and would highly recommend them. Peter explained all my options very thoroughly and worked to find the right solution for my budget, space constraints, and water usage needs. Steve was extremely professional, finished ...

DESCRIPTION OF WORK
Replacing combination boiler & heater

CATEGORY heating & air conditioning/hvac, water heater repair

COST $10,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/13/2019

Images

Photo for A Fagundes Plumbing & Heating Inc - 225 Stedman St, Lowell, MA - 37832376

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed] for taking the time to share your positive experience on Angie's List. We strive to deliver An A-grade experience and appreciate reading that is what you received! We appreciate the opportunity to work with you!
F

RATED

03/19/2019

We had a appointment with comfort specialist Peter on a Wednesday morning. It went fine. On Friday I called the office for a quotation and they promised something by Friday night, but I got the quote only on Monday morning after reaching out to them again. 2 days later Peter sends a email with almost double the estimate, When I called he said that the first quote was for internal usage and the off...

DESCRIPTION OF WORK
Relocate HVAC machine

CATEGORY heating & air conditioning/hvac

COST $3,900

WORK COMPLETED ON 03/19/2019

SERVICE PROVIDER RESPONSE

We're sorry to hear about your experience. We're usually known for our exceptional customer service and we regret that we didn't live up to those expectations here. We understand that you have chosen to not move forward with our company, but if you would like to discuss this further, we're open to earning back your business. Please feel free to contact our office.
F

RATED

02/27/2019

Problem with boiler. It stopped working and was blowing cool air. Called for service. First visit, said nothing was wrong and charged $90. Problem continued. Called again. Second visit, change igniter and charged 600$ Problem persisted. Called again. Returned to clean the system. Waived fee when I complained. Problem continued, so we got in touch again. Responded " This is high tech, could be seve...

DESCRIPTION OF WORK
Repair boiler

CATEGORY heating & air conditioning/hvac

COST $700

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/26/2019

SERVICE PROVIDER RESPONSE

I'm sorry to hear about your unsatisfactory experience. We try to maintain the highest standards of service with upfront pricing. We will take your comments into consideration for continued improvement. If you would like to discuss your concerns further, we recommend calling our office. Thank you again for sharing with us.
C

RATED

01/16/2019

I just moved into this home. The furnace and the A/C are working well. But I want to give them a check to make sure things are actually good. I saw there is a Gold One service plan of $199 that includes a check/tuning and thought that’s not bad. Then when the technician came in today, he said $199 is just for a one time check for a single equipment, Furnace or A/C bit not both. He suggested me to ...

DESCRIPTION OF WORK
Furnace and water heater maintenance check.

CATEGORY heating & air conditioning/hvac, water heater repair

COST $542

SERVICES PERFORMED? Yes

A

RATED

08/23/2018

Al is professional and efficient in his business, by far an improvement over the others we contacted. He worked through the options as he inspected my 60+ year old boiler and was knowledgeable about each of the different furnace makers. Mike was delightful to work with- he paid close attention to the details of the installation and kept me informed of each step when the team was at my house. This ...

DESCRIPTION OF WORK
Replacement furnace and hot water heater

CATEGORY heating & air conditioning/hvac, water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/14/2018

D

RATED

08/16/2018

The estimator arrived on time and was very friendly and knowledgable. He spent an appropriate amount of time reviewing my current system and needs. He promised a written estimate but it never came. I checked my emails and even my junk mail box and no estimate was sent to me after waiting 3 weeks. I subsequently chose another HVAC contractor.

DESCRIPTION OF WORK
Wanted estimate to replace AC and gas furnace.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed] , Sorry to hear that you didn't receive your estimate . Let me know if you would like me to produce it personally for you. Al Fagundes
A

RATED

04/16/2018

I called A. Fagundes Plumbing & Heating as a new customer. The person on the phone was descriptive of their process for assessing the work I was requesting, including the assessment charge (which would be waived if I went ahead with the work). The technicians (Sammy and a helper) arrived on time, reviewed what work I wanted done and provided several options (different prices for additional prevent...

DESCRIPTION OF WORK
Shower pipe leak repair and removal/installation of four faucets

CATEGORY plumbing

COST $1,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/30/2018

SERVICE PROVIDER RESPONSE

Thank you for the kind words, [Member Name Removed]. We certainly appreciate your business, as well as the time you took to share your feedback with us. Everyone you interacted with are valued members of our team, so we will be sure to share this review with them. We look forward to being of service to you in the future, [Member Name Removed]. Thank you again!
A

RATED

03/03/2018

The crews that did the work in our house (to sum it up) were excellent. Very professional and well mannered to deal with. The work took 3 full days, but they spent time explaining what they were doing along the way. My wife and I cannot say enough good things about these workers. The work has only been completed for a few days now, so assuming there are no problems, we would highly recommend A. Fa...

DESCRIPTION OF WORK
Gas furnace, AC unit and tankless hot water tank installed.

CATEGORY heating & air conditioning/hvac, water heater repair

COST $12,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/28/2018

A

RATED

01/18/2018

We needed our boiler replaced immediately. Fagundes Plumbing & Heating Inc scheduled us right away and completed the service quickly and professionally. Their employees were all extremely easy to work with, professional and knowledgeable.

DESCRIPTION OF WORK
New Gas Boiler

CATEGORY heating & air conditioning/hvac, water heater repair

COST $9,600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/07/2017

Services Offered

Plumbing, Heating, & Air Conditioning. Water Heaters and Generators.

Services Not Offered

Main Drain Cleaning

General Information
Licensed
Yes
Bonded
No
Insured
Yes
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, MasterCard, Visa, Financing
Emergency Service
Yes
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.