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Appliance Repair reviews in Longmeadow

  • A
    Day & Evening Appliance Svc
    They were so accommodating. Fit me in on a busy schedule and came on time. Couldn't have been nicer or more professional. They spent an hour ruling our major problems and determined the washer had a built up of detergent and the filter needed cleaning. The cost was only $99--I will hire them again. Family business.
    - Gale F.
  • A
    Day & Evening Appliance Svc
    I thought it might be the control panel based on the error code that was present. It ended up being an issue with water not flowing properly. So a much cheaper repair than I was planning. They have been out twice before for other repairs. Great results as well.
    - Pasquale P.
  • A
    FAMILY APPLIANCE SERVICE LLC
    The first time around the washer that wasn't working by not running any water into the washer was the control panel need replacing. I opted to find one myself and obtained on online. I had some trouble reattaching the cover and the water still didn't enter the washer. A second visit, at no cost, it was determined that the on demand hot water system I had installed, didn't deliver enough hot water fast enough for the washer to continue the wash. We had to do cold washes until we donated the washers due to a move.
    - JEFFREY H.
  • A
    FAMILY APPLIANCE SERVICE LLC
    The repair person installed two parts that did not work properly and proved to be defective. He came back each time and finally was able to order the part from a different distributor, and it worked perfectly. Both the technician and the receptionist were very responsive. I especially appreciated the technician's persistence in solving the problem. I was not charged for the subsequent visits.
    - Suzanne H.
  • F
    FAMILY APPLIANCE SERVICE LLC
    To their credit they came quickly to repair my my washing machine. What I discovered was that they have a flat rate of $75 to come to your home and another $50 to do anything (even a quick $10 lid repair) and that they inflate the price of their parts by 200% - 300%. When I provided documentation that their simple fix of my washing machine lid should have cost $75-100 maximum, they told me I was "bad mouthing a family business." When I gave them part quotes from multiple sites for the Whirlpool part price (which they had doubled or tripled the cost of depending on the site), they argued that what I was charged was manufacture price. When I provided an estimate of what amount of time the repair should have taken (10-15 minutes), they argued their man (who took 50 minutes, most of which was spent on his phone in his truck), they argued with me that he had checking to do at his truck. When I told them their repairman spliced the wire, to avoid even pulling out the machine to repair it, they ignored my feedback. I was charged almost $200 to fix a lid on my machine, a part that should have cost $10 and a repair that should have taken ten minutes, at most costing a total $100. I was ripped off. Never would I go to them again. Consumer beware.
    - Sally H.
  • B
    Day & Evening Appliance Svc
    Not bad. Set up was easy. Diagnosed problem but needed to order parts. Waited a couple of days to complete repair. Not a huge issue but the tech got the hot and cold hoses backward when reconnecting. My wife said the laundry was coming out weird for a few days. We checked and felt cold water on a hot cycle and vice versa. No biggie just shows a little inattention to detail. I connected them back the right way myself.
    - Edward S.
  • A
    FAMILY APPLIANCE SERVICE LLC
    We have used Family Appliance a number of times with great results, so we were expecting things to go well, and they did. I was able to schedule an appointment at a convenient time, the repair person called ahead and arrived during the appointment window. He was polite and professional and quickly identified the problem with our 11 year old gas stove. He quickly replaced the part and I had a working oven again. Very pleased with the whole process.
    - Jennifer C.
  • A
    FAMILY APPLIANCE SERVICE LLC
    Very well! We have had Family Appliance help us at least 4 times, for everything from the clothes dryer, dishwasher, freezer and refrigerator. We have dealt with the owner, Jon, and one other employee. They are always professional and punctual and very helpful in giving us the information we need to make a decision about repair costs. Most recently, they gave us a quote for a new refrigerator because our compressor is failing. The refrigerator is still functioning so we will wait to replace it, but his quote was excellent and we will go to Jon when the time comes.
    - Jennifer C.
  • A
    Steve's Appliance Service
    The pricing was excessive. All the technician did was flip a knob and for that he charged $125. It was inappropriate. I wasn't there so I couldn't say anything but I wouldn't use him again. I've used him before and he has been very good.


    UPDATE 4.15.2013
    Steve called after he found out what happened. He apologized for the excessive pricing, said that it was inappropriate and that he would be issuing a check for a partial refund. My overall experience with Steve has always been excellent. He is very knowledgable, prompt, and he gets the job done.
    - dean k.
  • A
    FAMILY APPLIANCE SERVICE LLC
    Very well. He came on time and was given an pretty accurate estimate of how much it would cost. He ordered the parts which came in, in a timely fashion. He came to install the new parts and did not charge me for an additional service charge.
    - Susan o.
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Appliance Repair Services in Longmeadow

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