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Special Pets

in business since 2006

Business Overview

customer rated

7 customer reviews

4 years on Angie's List

Contact Special Pets

Phone Number

(803) 951-3313

Address

1481 Pisgah Church Rd
Lexington, MA
29072

View larger map

About Us

We are a relatively small boarding facility, taking a personalized approach to pet boarding. We believe that smaller is better with less stress and more individual attention for our boarders. Dogs receive a minimum of four yard turn outs daily and we offer doggy playtimes with dogs who have demonstrated an ability to play without aggression with other dogs. All dogs are given human attention and affection through the course of the day. Grooming is one of the ways to maintain a pet s health and hygiene. It is also a way to get a unique look or style on the coated dogs. I have been grooming for over 25 years now, as an offshoot of my dog showing years.

Contact Special Pets

Phone Number

(803) 951-3313

Address

1481 Pisgah Church Rd
Lexington, MA
29072

View larger map

Ratings and Reviews for Special Pets

F

Review: Dog Grooming Service
3 years ago

Dog grooming

I selected this business because of location and YELP coupon/discount for new customers. When I dropped the dog off, I mentioned I found a coupon online. She said to print it out and bring it when I picked him up. When I came to get the dog, she wouldn't honor the coupon! She examined it very carefully and said something was wrong, that she offers a $5 discount to new customers, but this coupon represented a $10 off deal --" this doesn't look right, this must have been altered/changed." She was very firm, examining the coupon and looking at me over the top of the paper.... like I was presenting a counterfeit coupon. She made NO attempt to help resolve this. She said something was "fishy" about this -- she was very cold and insinuating I did something wrong. She never suggested it could be a mistake... she intentionally made me feel like I was trying to cheat her! I did not try to argue with her, just asked for my coupon back and paid the bill. After this awkward and confrontational experience, it would have been nice if she at least offered the "$5 discount for new customers" But it is apparent she is not a nice owner. I expect she followed up with YELP to report the mistake or confirm the coupon. If she did, she learned -- that I was not trying to rip her off, she was too quick to judge me, and she made a mistake. You think she would call to apologize? YELP did refund my money for the coupon purchase and responded to my inquiry whether this is a valid coupon and if the owner was aware of the deal. Here is the YELP response -- Thanks for your message. To confirm, these Yelp Deals offers are set up by the Business Owners themselves. Yelp Deals, Gift Certificates, and Check-In Offers are self-serve products, which means that Yelp doesn't and won't post these on a business' behalf. These promotions can only be posted via a Yelp Business Account. This was not a happy place. Neither of the employees smiled, was friendly, or seemed comfortable in this environment. There are many choices for pet grooming and boarding in this area. I encourage you look for a place that is warm and welcoming If you don't feel comfortable there, it isn't likely to be a much better experience for your pet.

Service Provider Response
I am sorry you had such a negative experience. I truly was not aware of the Yelp offer of 30.00 off the price of the groom,( not 10 as you state) .As you got more and more upset I told you to just pay me the balance of 15.00 and I would deal with Yelp on my end, you refused my effort at that compromise. You didn't want to pay the groom price, but you would not accept my offer at reconciliation. I know you will not believe me, but I did not place that offer, despite what Yelp told you, and I was totally surprised when you brought in the Yelp voucher. I remain busy in my grooming salon and have a good following and don't need to have coupons that lose my business money in order to attract clientele. The ad has since been deleted by the way. I gave your dog a nice groom and as far as the interpersonal issues are concerned you refused all my efforts to try to appease you. Seems as if you would rather have an opportunity to give me a negative review, rather than respond to a reasonable effort to make things right. And I guess I wasn't smiling, I was shocked and appalled. I wish you would have accepted my attempt at making things right, I believe in trying to settle things directly with a customer in a mature manner rather than going off and using social media as a tool of revenge.
Services Performed
- Dog Grooming
A

Review: Dog Grooming Service
4 years ago

Boarded Maltese dog for 8 days and Full Grooming

Owner is professional and polite at all times, VERY clean and doesn't smell like pets are on the premises. Im satified so far with service and will continue to use this facility. Some times the Groomers are sort of quiet when U come in ( not talkative), but they are doing there job- not socializing. I respect the Professionalism of the staff and concern the owner has for the pets. She lives on the premises, which I feel better with leaving my pet at the property. Ive been using the facility since Aug 2014. I have used another place in West Columbia and the experience was horrible, so Im a Happy Customer!
Services Performed
- Dog Grooming
F

Review: Dog Grooming Service
4 years ago

I was scheduled for my pups to be groomed; but was told I was taken off the books.

I followed the groomer to this location in the summer because she is that good! On arrival the first time, the person that I can only assume is the owner, was in the office, but never introduced herself or offered any information about the facility. I handed my two dogs over to the groomer for their appointment. Each time I went to this business for an appointment the same thing happened (I get the dogs groomed about every 5 weeks). In October, I asked to speak with the groomer, within hearing distance of the 'owner', and let her know that I would continue to bring my dogs to her at this business through the end of the year. After that I would be looking for something closer to where I live, shop, etc. That the location was VERY remote and driving that distance was not productive for me. At that time I confirmed my appointments for November and December with the groomer and the 'owner' stated that the appointments were on the book. The November visit was as the other visits - very little interaction and an overall bad attitude from the 'owner'. I went into Lexington to run errands; one of which was to find a more convenient grooming location. While talking to the owner she asked who I was using and stated that she really wanted the groomer in her shop. She asked if I would deliver a business card and the groomer to call her. I delivered the card simply stating that the shop owner wanted to talk to her. When I arrived on December 20th at 9:00 AM, I was again greeted with an icy stare from the 'owner' and promptly overlooked for the next person coming in for their appointment. This happened a total of 3 times while I stood there and watched. When it appeared the office was vacant of other clients, she turned to me and stated that I did not have an appointment and that I needed to leave. I stated that I had confirmed the appointment with the groomer and that she was expecting me. With that the 'owner' stated that she expected respect and that I had brought the groomer a car from another shop and I would have to leave the building. My dogs and I stood outside till the groomer arrived and I stated that because of the viscious verbal attack on me, I was not comfortable leaving my dogs because I had no idea how the 'owner' would treat them. I told the groomer if she changed locations, I would follow her, but I will NEVER step foot on the property of Special Pets again, nor will they have any business from me. Based on the surly attitude of the 'owner' that I experienced, I hope others pets are safe in her care.

Service Provider Response
[Member name removed] , you appear to have a faulty memory. I greet all my customers when they arrive, unless I am on the phone or talking with an earlier arrival. You made it clear that you did not want to engage me and preferred to wait for the groomer who you had "followed" to my BUSINESS. When you solicited her with a business card from a competing grooming shop, enough was enough. Your antisocial patronage and unpleasant demeanor were no longer welcome on the premises. This is my establishment and this groomer is my employee. A competing shop that uses such shoddy tactics to get employees deserves to go out of business. Ironically I had several inquiries from groomers who worked for this "competitor" and they were looking to see if I had an available opening. You were treated brusquely,but only after you were rude in my business. Best luck finding someone who will tolerate your behavior.
Services Performed
- Dog Grooming
A

Review: Dog Grooming Service
6 years ago

Dog boarding services

We've had our dog Cooper boarded with Nancy at Special Pets several times over the last few months and she does a wonderful job taking care of our pet. She lives on site and her facility is keep clean and well maintained.
Services Performed
- Dog Grooming
A

Review: Dog Grooming Service
2 years ago

grooming and bathing

wonderfully, she looked beautiful
Services Performed
- Dog Grooming
A

Review: Boarding Service
2 years ago

.

unknown
Services Performed
- Boarding
A

Review: Dog Grooming Service
4 years ago

They gave haircuts to two toy poodles. First time we used them. we will return and do business again,

unknown
Services Performed
- Dog Grooming

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Special Pets

Business Overview

About Us

Review: Dog Grooming Service

Review: Dog Grooming Service

Review: Dog Grooming Service

Review: Dog Grooming Service

Review: Dog Grooming Service

Review: Boarding Service

Review: Dog Grooming Service

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