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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Basement Waterproofing reviews in Lexington

  • A
    B-Dry System M/E Inc
    The owner, office staff, and foreman were very responsive, and answered all my questions. The contract that was provided was detailed. I thought the owner did a thorough job in assessing what was needed, both inside and out. Aside from the french drain, the system has a sump pump, a back-up sump pump, and a battery back-up. They also installed a floor drain at the bottom of the bulkhead, and installed extra membrane (membrane higher up on 2 walls) because of the poor condition of the walls. The exterior discharge is about 10' away from the house in the backyard into a lawn canister. The work went smoothly; there were no issues. The crew and crew foreman worked diligently, and arrived promptly on both days. The area was left fairly clean at the end of the job, although there is some residual concrete dust on the floor. The job itself appears very neat. I do need to replace floor tiles after the french drain installation, but I was apprised of this upfront. I feel confident that the system should solve my flooding basement problem, but have not had the opportunity to test it out. I believe if there were to be any issues, B-dry would come back to remedy them. In fact, the supervisor scheduled an appointment after completion of the job to move the washer and dryer back against the wall, to inspect the job, and answer any of my final questions and concerns. Prior to hiring B-dry, I got 2 other quotes. One of the other companies had a similar system and similar price, but I decided to go with B-dry because it seemed that their method was a little less destructive to the basement, their references were good, and they have been around a long time. I would just mention that the drain system has a lifetime warranty. The sump pumps have a 1 year warranty. Water from areas not included in a job plan (i.e. seepage through a window) is not covered.
    - Susan M.
  • A
    Drycrete Waterproofing
    Jason and his team did an excellent job. Their work was fast and high quality, and the price was better than any other quote. When we did get a little water from an unexpected path (basically impossible for him to have anticipated), Jason stood behind his work and quickly took care of the problem. Definitely one of my best experiences with a contractor!
    - Gina A.
  • A
    Rescon Basement Solutions - NH
    The service was outstanding. I worked with Beth. Very punctual and all business with a smile.  Crew took 3 days to complete the job. Very clean and precise.  Gives a 5% discount if you are a member of Angies List. Overall it was a very good experience.
    - Brent P.
  • C
    Ronchetti Masonry & Waterproofing Inc
    I asked them for an estimate. I had to call back mulitple times to find out why they didn't come when they said they were going to. I guess they were busy, as it was early spring. By the time they got to me I already had 3 other estimates. They were in the same price range. I would not call them again because I prefer a company that provides a prompt estimate.
    - Pamela B.
  • A
    Marcellos Design & Builders
    After my initial inquiry via Angie?s List,
    Marcello was able to accommodate my schedule for a weekend visit. Among all
    contractors coming up, Marcello is the only one giving me an immediate quote
    with a fixed price, including all labor, materials and trash removal. In
    contrast, a few other contractors told me their quotes are only a bulk part,
    and they won?t know the price until the work is done. In addition, Marcello is the
    only one who offered me an immediate start, while others asked me to wait for a
    few weeks to up to three months. Therefore, I decided to choose Marcello because
    of his crystal clear price and promise for quick completion.
     
    I soon understand how come Marcello can
    start so quickly. That?s because he has very a large team to deploy. During the
    project, a total of five different craftsmen rotated for different parts. They
    are all very polite and professional. They all in uniform and drive trucks with
    the company?s logo. Marcello himself is a rare e-communication guru among
    general contractors. He always responds my email almost immediately, and
    informs me his team?s schedule for the next day. Upon the completion of this
    project, I am 100% satisfied with the exceptional quality of Marcello?s work. My
    basement is totally revitalized! I will definitely use Marcello?s Renovation again
    for my future renovation projects.
    - Yi W.
  • A
    New England Bulkhead
    Although the proposed work was not performed in the end, I enjoyed my communications with Henry. I found him to be very responsive and professional. To contact him, I called and left a message, and he always returned my call very soon after. His first visit to my house occurred, with my permission, while I was at work. He wrote up a proposal and left it at the house for me to read. A few days later, I called Henry back with some questions about the proposal. He answered my questions fully and even went back to the house to look at things again.
    In the end, Henry told me that he could not take on the job. There were some constraints imposed by the configuration of my house and yard that made it impossible for him to guarantee that water would not get into the bulkhead during one of those severe storms that we have occasionally around here. Henry took the time to explain his decision fully, and I decided that I should postpone the bulkhead replacement and make it part of a larger remodeling job that will happen in the not too distant future. At that time, the constraints will be removed, and the bulkhead replacement will be easier to execute.
    In summary, I found Henry Krueger of New England Bulkhead to be professional, responsive, honest, and responsible (and the price he quoted was definitely competitive). He did not take on a job that he felt could not be done right due to outside constraints. I appreciated that very much.
    - Janice C.
  • A
    CRACK-X
    We had a fairly new home that was 4 years old when we started to see cracks in the foundation. And whenever it rain heavy, water was seeping through the cracks on to the floor.  I called several people to come out and they gave me many different options as to how they would fix it. I was not happy with the advice until a contractor told me about Crack-X. It took several phone calls to finally get a call back. But I was given a quote over the phone and scheduled an appointment at the same time. The employee (Alex ) who showed up was terrific. He explained what he was going to do and proceeded to complete the job. It took several hours to finish the job. He mentioned that their work has a 10 year warranty. He also told me that I would never see water come from those cracks again. It has been almost 2 years since they completed the work, and I have to tell you that Alex was right. There has been not one drip of water that has come from those cracks and we have had many severe rainstorms over the last few years. I am totally satisfied with the results and would highly recommend Crack-X for peace of mind. 

    - BRIAN S.
  • A
    Three Masons Professional Handyman & Masonry LLC
    We wanted to get general rot repair done around the house along with power washing the deck and the fence. We worked with Joey for getting quotes and scheduling the work. Joey was responsive and returned calls immediately. He followed up with an on-site visit and got back to us  with a quote. During this process, he kept us up-to-date and also came up with ways to save us money for fixing the underlying issues. On the day of work, guys arrived promptly and were very professional.  They paid close attention to detail and pointed out potential issues which needed addressing. They made sure that everything was cleaned up before they left. Joey also followed up with a call after the job was done making sure that I was satisfied with the quality of work.  Overall, I am very happy with the quality of work and will go back to them in future for all my house repair needs.
    - sridhar d.
  • A
    Drycrete Waterproofing
    Excellent interaction throughout the process. Jason was extremely responsive, crew showed up ion time, and completed the work in the expected timeframe. Very thorough clean up. Price was competitive.
    - Jodi G.
  • B
    Pioneer Basement
    The guys were great. The basement looks fantastic. I would have given an overall excellant rating but they had a hiccup outside in my front lawn when they buried the new outlet pipes RIGHT into an old outlet, which forced to dig up the entire old pipe. BUT they came back and retweaked the outside outlet and every thing is now working fine.
    - Mark L.
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Waterproofing Contractors in Lexington

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