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Printing reviews in Leverett

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    At the time of service, requested a quote on the above service. The documents needed to be sent under a strict deadline. My wife was quoted one price for the service and while waiting for it to be completed, the staff person changed shifts. The new staff person did not honor the original quote. When the discrepancy was raised, the staff member offered that she return the next day; though services could not be rendered at that time. The price difference between the quote and post-service was significant. More over the base price is inflated compared to the service provided, i.e. for scanning. Due to the time constraints, was left no option but to pay for the service.

    I returned the next day (special trip; live 20 minutes from the store) and asked the original staff member if we could come to some reasonable agreement. Collective Copies charged us for an additional 25 pages that were blank, at 50 cents a page. Raised this issue along with the original quoted price. The staff member (Tom) was unwilling to bring this to resolution and refused to honor the original quoted price. He claimed it was a misunderstanding. After some discussion, he reluctantly refunded the $13.28 for the blank copies, though refused to compromise on a mid-range price between what was quoted and the price at the time of payment for services. I expressed my disappointment with the service and CC business practices. Have been patrons of Collective Copies for many years. Tom did not find this of consequence. We are both professionals and utilize copy services frequently. Also support local businesses, especially those that operate within a cooperative structure.

    Would not recommend Collective Copies given their current business practices which are inadequate at best, especially given the number of competitors in the area.
    - Frank M.
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