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Medical Specialist reviews in Jamaica Plain

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  • My last experience with him was good. I like my primary care physician a lot. He is a great guy. He is very sociable. From the handful of times that I've seen him in the recent years, he has always been very good and patient and helpful. He is good at referring me to the right doctors. I've been seeing him for about seven years. He is personable, professional and friendly. He is only there Mondays to Thursdays or something.
    - Zachary M.
  • They are very good. I never had complaints and they have always been excellent. I like their quality of care. They have excellent physicians. I have seen Dr. Bibi, a dermatologist and she is really very good. She has a very great bedside manner and she is extremely friendly. She is very casual too. I have also seen Dr. Glick for foot problems and he has been very good. My primary care physician is Dr. Clhen, he is also excellent. He is very thorough.
    - STAN B.
  • Communication can be tough for initial contact and setting up appointments but I've heard they are working on it so fingers crossed it gets better. But nurses line is excellent and they are very quick at calling back. Location is great and parking is free and plenty available. Doctors are excellent and they offer unltrasounds and blood drawing lab right in their office so that is very convenient. Highly recommend!
    - Jenny T.
  • The main reason we go there is that we get it through my wife's work and we've been pleased with it. We feel comfortable with them and it's that far away. Their availability is very good. If you do call them up to get something or you need to see them right away, they suppose to fit you in for that day. Their office and staffs are very good. Their communication is excellent. They're good not only in talking to you but also in listening to you. They are following up by giving you a summary.
    - Thomas G.
  • I have been seeing a gynecologist at Harvard Vanguard Medical Associates (HVMA) in Cambridge for almost 4 years. I have also been seeing a dermatologist at HVMA in Quincy, and I recently saw a physical therapist at HVMA in West Roxbury. I also saw 2 interal medicine doctors at the Cambridge clinic for some emergency items.
    Overall: I have had an extremely positive experience with all of the HVMA clinics that I have visited. Because I am fair skinned, my primary care provider recommended that I see a dermatologist once per year. That recommendation is now part of my medical record at HVMA, so I can now contact the dermatologist directly and see him on an annual basis. There is no need for me to go through my PCP every time. My gyncologist recommended that I start having an annual physical from my PCP - that recommendation showed up in my online account (see Communication section below), prompting me to schedule the first appointment. When I had a couple of last minute emergency items that arose, I was able to call the reception desk at the clinic nearest to me and schedule a same day or next day appointment with an Internist who I had never seen before but who was part of the HVMA system. I have been able to locate doctors in different HVMA clinics that are convenient for me to get to in terms of proximity to my work and home. The different clinics appear to integrate seamlessly with one another, and I really feel as though I'm being treated as a whole patient, not just separate doctors treating separate parts of me. Grade A.
    Making appointments: To make appointments, I just call the particular HVMA office that I want and they direct my call to the particular reception desk that I need. No matter which office I have called (Cambridge, Quincy and West Roxbury), the staff who answer the phones are always very friendly and competent. I do not get put on hold. They know where to direct my call, and I can schedule appointments quickly. Grade A.
    Availability: For many of the doctors, there is a long lead time before you can make your first appointment with them, so that is one downside. However, I suspect this is true for doctors outside of HVMA as well. Furthermore, once you have seen the doctor at least once, you can schedule your appointments ahead of time to get onto a routine rotation if needed. Grade B.
    Bedside manner: Every health care professional I have seen at HVMA, which includes a gyncologist, a physician's assistant in dermatology, a physical therapist, a nurse practitioner in internal medicine, and 2 MDs in internal medicine, as well as the associated RNs and LPNs that assist them, have been very professional in their bedside manner. They take the time to ask me questions about my medical history and the details about any current issues. They record all medical history directly into an electronic database, so the records are updated immediately, and some dropdown choices for certain items help minimize transcription errors. I have showed up late to a few appointments, and they are extremely gracious about it and always work me in as soon as they can. They always give you a summary printout of what you discussed in your visit as well as recommended treatment/prescriptions as relevant. Grade A.
    Communication: In addition to in person communication (which I'm counting as bedside manner and making appointments, reviewed above), HVMA also has an online system where you can reach out to your doctor with simple questions, and they can also send you medical results. Once you become a patient, you can register for an online account on their website, and then you can submit questions to any of the particular doctor's that you have already visited in the past. They always get back to you with an answer within 2 days. This is great if you have a quick question about a prescription you are taking or you thought of something else that you had forgotten to tell them during the appointment. I have also received medical results via the online system. It is not something that I check every day, so if they send you a test result and they notice that you have not viewed it within a certain period of time, then they will also mail the result to your house to make sure that you see it. Grade A.
    Effectiveness of treatment: All treatments for which I have seen doctors at HVMA have been effective. This includes both prescription and over the counter medications as well as exercise and stretching (ie, for back pain treated by physical therapist). Grade A.
    Billing and Administration: I have never had an issue with HVMA accepting my Blue Cross Blue Shield insurance. I have recently changed insurance due to changing jobs, and I called Central Registration as well as Billing to have some insurance and pricing related questions answered. I talked to 3 different people on the phone, and all of them were very friendly and competent. They were unable to fully answer my questions because I was asking about specific prices for general procedures. I was told by each person that the price depended on the specific details of the diagnosis, treatment, etc, which I understood. On the plus side, they were able to give me some typical ranges about a few procedures and talk to me about some important insurance related items. Grade A.
    - AbbeyJoe C.
  • I like that the community health center is very convenient to my house. They are good about scheduling appointments quickly and have an online system where you can request appointments. You can also email your doctor and see test results online.
    Recently, I had a minor issue where I wasn't sure if it warranted a trip to the doctor. I called the main line and they had me speak with a nurse. She listened to my symptoms (which were minor), asked a few questions, and then said she would consult with a doctor. She called me back quickly and said that it didn't sound like anything to worry about, but to monitor whether the issue continued and to come in if it got worse. I liked that I could speak to a nurse and not have to waste my time or their time with an unnecessary visit.
    - STACIE G.
  • The office staff welcomed me with a smile, the nurse seemed genuinely excited for me in my first pregnancy, and my midwife patiently answered all of my questions. She was very supportive when I explained to her my concerns and wishes for prenatal care and labor.
    - Bill Z.
  • This was a procedure that I wasn't looking forward to.  Overall, my experience was the best it could have been.  When the appointment was made, I was told that I would receive instructions and a prescription for my, well I call it the cleaning kit, a few days prior to my exam.  When a nurse called to confirm my appointment the day before, I explained that I hadn't received the information.  I got some things faxed to me and to my pharmacy and my prep work got started on time.  This misqueue is the only reason I didn't give all A's.  As I receive mail erroneously for neighbors at my home, it is possible that the Post Office delivered the information improperly.

    I found the staff and Dr. Drewniak very friendly and helpful.  Dr. Drewniak spent probably 15 or 20 minutes taking me thorugh exactly what was going to happen and what I could expect before the procedure.  All went well.  A nurse called my ride for me once I was in the recovery room.  I would have no hesitation in recommending the practice and Dr. Drewniak to anyone I know.
    - Robert T.
  • Overall the visit went fine.  I’ve just been very satisfied with everything about him.  I would recommend everything about him to the others.  I will use his services again in the future.
    - CHRISTOPHER K.
  • Dr. Ruano runs an open clinic 6 days a week in Jamaica Plain so you don't need an appointment. Sometimes this means you have to wait a couple of hours to see him, but you know that going in. We usually phone beforehand to see how many people are waiting. Sometimes, you can see him right away. The thing we like the most is that he doesn't rush you away when he sees you. He will spend time discussing, explaining, and will try and accomodate you as much as possible. His nursing staff are also excellent and friendly. I have never had a bad experience there in 14 years. He is a very warm person.
    - Michael F.
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Medical Specialists in Jamaica Plain

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  • 9andb

    284 N Harvard Street
    Allston, Ma