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a brick chimney on the side of a blue house with two windows

Masonry reviews in Holyoke

  • F
    The Chimney Guy LLC
    They did the work in two days and it looked good from the yard, but when I went up to the attic the next day, I saw that there was daylight clearly visible on both sides of one of the chimneys -- the flashing had not been correctly installed. When I called back to let them know, they tried to tell me this was "normal" -- when I consulted another chimney repair company, they told me I was being scammed, and that the flashing should be installed with no leaks. As I suspected, improperly installed flashing allows water and pests to make their way into the attic, which can cause severe damage. I have been calling The Chimney Guy back once a week since then, and they have refused to commit to revising their shoddy work; each time they say they'll send someone out "sometime this week", but then I don't hear from them. I'm at the limits of my patience now: If it's not done within the next two weeks, I will be reporting them to the Better Business Bureau and, possibly, pursuing legal action.
    - Alexandra R.
  • C
    Alex Masonry
    Polite, prompt in setting up appointment for estimate, but the quoted price seemed way out of wack from others; I had concerns about writing a big check for what sounded to me like an ill-advised mostly repair job, and he did not follow through with written specifics of his bid or alternatives as promised.  The C for quality was NOT for service performed, but reflects my concerns based on other contractors recommendations during the bid process, and the C for professionalism was for the lack of written explicit estimate and follow through.

    - Suzannah J.
  • A
    Dave responded to my email inquiry within 24 hours and was at my door to check out what was required the next day. Within another 24 hours I received a quote. I had changed my mind about what I wanted to be done, adding one item and subtracting another. No problem, Dave happily responded with an updated estimate. After agreeing on the job, I told Dave that there was no immediate rush in fact I was happy to wait until the weather got a little warmer as I understood that this would be best for the masonry. Within two weeks Owen and his team arrived and the job was completed quickly and professionally. The young men took care to be sure that everything met my expectations. The foundation looks great, and as Owen said, "It will now outlive the both of us and more." Thanks for a job well done.
    - Candida J.
  • C
    D & D Masonry & Chimney
    When I had the inspection they told the reason they crumbled. One of the reasons was it needed to be graded property away from the house but they do not do that. They were very nice to me. When I had them back to kind of reconsider if I was going to use them again, they honored the quote. He was respectful and nice.
    - Suzannah J.
  • A
    Aj's Chimney Service
    AJ was fantastic. He didn't complain about the fact that we hadn't hired him in the first place. He came right over and got to work and it was a huge job that took several days as the chimney was crooked and too narrow in places so he had to remove a lot of brick work. We can't say enough good things about him and only wished we had hired him in the first place. All of his work was first rate and he cleaned up after the job too!!! As we were already out $1800 for the botched job, he allowed us to pay him in installments. Can't say enough good things about him.
    - Jennifer W.
  • A
    Brissette Masonry
    Paul gave estimates for the rebuilding of one chimney and repointing another, and said he wouldn't be able to do the work until August, which I was OK with as I wasn't in a hurry. He called in July and said he had some time and would be able to rebuild the one chimney. He worked with one other man, and they did a beautiful, professional job. When they finished, they went into the basement to vacuum up the dust and debris that fell down the chimney. He said to call back in the fall to do the other chimney, which I plan to do.
    - Virginia F.
  • A
    ROLANDINI BROTHERS West Side Masonry &Chimney Co.
    The work went well. Finished on time. Very satisfied with the service provided- would definitely use these guys again.
    - Gary Z.
  • A
    The Superior Chimney Sweep Co
    - Doreen F.
  • A
    Job is scheduled
    - Edward C.
  • A
    K&F Masonry
    Came by to give estimate day after I called. Started work when promised, cleaned up when finished. Good job.
    - samuel t.
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Masonry Contractors in Holyoke

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