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Medical Specialist reviews in Haverhill

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  • We usually see a nurse practitioner, Mary Ellen Groff, there. She is unbelievably good. What stands out the most about her is her overall knowledge and her thoroughness. We're very happy with them.
    - Janet M.
  • The first new patient receptionist left to go ask about a patient who did not have insurance the practice accepted. Over 15 minutes left hanging.  I was given a stack of forms which I could have brought completed, my appointment had been scheduled for three weeks, and then rescheduled with another provider.  I then waited for the providers secretary.  As I waited, I heard her tell one patient he had a large bill, and insist she stop and walk him to billing on the other side.  Meanwhile three patients waited to check in.  Eventually, someone else offered to wait on me, and then took another patient. As far as the provider he was a surgeon, in the end, I would have been scheduled for injections and needed to go back to an originally scheduled pain specialist versus surgeon.  After a one hour wait they called the patient after me, I told them I wanted my forms and was leaving.  The manager would ONLY accept my being seen by the PA, more waiting for me.  Remember I was scheduled to see a doctor, and yes they can bill insurance for my seeing the PA, or she offered to reschedule me. The doctor was running 35 minutes late, I would Ben seen after the PA, however, I didn't trust it to be another 35 minutes. Last time I checked I was not a moron.  She walked me to the door and threatened me, I took my papers and left.....RUN do not walk from this practice, I was in so much pain the day I was there.  They lack of compassion is very evident, but obviously they have a large referral base.  I was also threatened with the manager calling my PCP.  Luckily, she is not on their side but mine, and not part of this referral base.
    - joanne b.
  • I spent a very long period of time checking in between three windows, 1 hours, yes, I did arrive early for my appointment. The first, new patient, receptionist left to go ask about a patient who did not have insurance the practice accepted. She and a manager returned 15 minutes later, where by I heard the entire conversation.  Finally, it took less than 5 minutes to be preliminarily checked in,  I was then given a stack of forms which I could have brought completed to my appointment.  This had been scheduled for three weeks, and then rescheduled with another provider. I completed the forms, and  then waited again in line for the providers secretary. As I waited, I heard her tell one patient he had a large bill, and insist she stop and walk him to billing on the other side. Meanwhile three patients waited to check in. Eventually, someone else offered to wait on me, and then took another patient as I was walking to the window. As far as the provider he was a surgeon, in the end, I would have been scheduled for injections and needed to go back to an originally scheduled pain specialist versus surgeon. After a one hour wait they called the patient after me, I told them I wanted my forms and was leaving. The manager would ONLY accept my being seen by the PA, more waiting for me. Remember I was scheduled to se a doctor, and yes they can bill insurance for my seeing the PA, or she offered to reschedule me. The doctor was running 35 minutes late, I would be seen after the PA, however, I didn't trust it to be another 35 minutes. Last time I checked I was not a moron. She walked me to the door and threatened me, I took my papers and left.....RUN do not walk from this practice, I was in so much pain the day I was there. in case they were wondering, yes, that was a tens machine under my clothes that keeps the pain in my back tolerable but does not touch my legs. Their lack of compassion is very evident, but obviously they have a large referral base. I was also threatened with the manager calling my PCP. Luckily, she is not on their side but mine, and not part of this referral base.  If your PCP refers you here question why?  Remember the physician corporation signs the administration/manager payroll each week and only they can make the changes.  They take a huge profit sharing cut from this practice by employing the bare bones administrative staff they do. No good provider makes their patients stand in line for an hour to check in because they need to ensure they are being reimbursed over patient care.
    - joanne b.
  • THE PROCEDURE WENT VERY WELL. IT IS KIND OF A and quot;BLASTERand quot; THERAPY AND IT BASICALLY CRUSHES THE STONE OR STONES INTO POWDER LIKE FRAGMENTS, WHICH ARE THEN and quot;PASSED OUTand quot;. THE FOLLOW UP WAS GREAT. HAD AN ULTRA SOUND TO DETERMINE IF ANY STONES LEFT IN THE KIDNEY. THANKFULLY THEY FOUND NONE. DR. HURLEY AND HIS NP WERE EXTREMELY HELPFUL, AND KNOWLEDGEABLE. THERE WAS NO QUESTION LEFT UNANSWERED.
    - RON D.
  • I have been seeing him for three years now. He is down to earth and he gets right to the point. He's like an old family doctor, he would come to your house. If you need an appointment right away, he is honest and upright.
    - scott c.
  • The last time I visited them for the first time I met a doctor there and she was excellent. There are so many people there but I am hoping she will be there when I go again. Her bedside manner was fabulous. They are good.
    - Janet B.
  • He saved my life once and comes everyday to see his patients in the hospital.  He's very very smart and really truly cares about his patients.  He is very thorough and explains everything.  He is also very nice to the nurses (I'm an RN) and you can tell how much he cares.  He is very current on recent medical developments but also has some older proven methods that some of the younger doctors aren't necessarily aware of.  I would recommend him to anyone that has any sort of respiratory problems at all.
    - Sharon D.
  • What I like about Dr. Santoro: she is always warm, friendly, and approachable. She continues to learn and is always sharing recent (related) studies with me. Her approach is to inform and work with her patients on what will work best for each individual. I love that she doesn't take a cookie-cutter, one-size-fits-all approach. For example, when my younger daughter was 2 Dr Santoro suggested I step up my exercise. After talking about the crazy reality of being a working mom she agreed that 2 days a week for the time was sufficient (I have since increased).
    I love that Dr Santoro encourages me to take part in my care and to make informed decisions.
    The entire staff is great. I am always able to talk to someone and get an appointment quickly when I need one. I also love the patient gateway that gives me a secure way to interact with the staff. Onsite lab is a plus!
    There was one instance where I called the office and didn't get a call back. When I called back the staff was horrified and very apologetic. A few doctors were out and my message was overlooked. It only happened once in three years and the entire staff was very sincere in both their apology and actions to ensure it didn't happen again.
    I would follow Dr Santoro anywhere she goes. She is that good.
    - Jill S.
  • I was a patient of Dr. Mudrock for 15 years, perhaps longer, i cannot remember. As I am relatively young (40) and fortunate to not to have to visit the doctor often, Dr. M was adequate to my needs. A once yearly physical.
    My wife, and in laws also go to Dr. Mudrock.
    Today, i was running late and realized i would be late to my appointment and called 10 minutes prior to give them a heads up that i was running a little late and would be there 10minutes late perhaps. I was 12 minutes late.
    All I wanted was a phsical. The doctor said because I was late, i would not be able to have my phsical completed. Really? you are running that efficiently that 15minutes makes a big difference? hmm, not possible.
    Hmm, ok. 15 minutes late at most was I. How many times have we been made to wait 15minutes in a waiting room? What really got me was the complete lack of any level of understanding and options available to me. How about, we can reschedule for a little later, no, nothing. I did not get any of that and it really upset me, we're busy parents and running around and stuff happens. I'm sure someone will have to wait today at his office for more than 15minutes.
    I told them i was going to leave the practice and they didn't much give a hoot. Nothing for nothing, but , I am the low maintenance type of person. No sense of relationship, i'm pretty sure he doesn't give a darn and it helped confirm for me that I needed to go elsewhere.
    Suffice to say, I will not be going back to Mudrock. He's a nice guy and i'm sure a great doctor. This is just my experience. I wish him all the best.
    - James L.
  • She takes her time and she is not one of them that you are in there for 10 minutes and they are sending in the next one. She is a very good doctor. I do not know if she is taking new patients though. I will be going in next month, like every six months I go there.
    - William G.
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Medical Specialists in Haverhill

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