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Flooring reviews in Harvard

  • A
    Thomas J. Remodeling
    Thomas and his group were wonderful to work with. They were open to our ideas and provided exactly what we wanted. They took time to ensure structural engineering changes that were needed were done properly to provide a safe space. All of Thomas' team were polite, respectful, and detail oriented to ensure that the overall job looked flawless. The were curtious in regards to both our small children and our pet when working. We are thrilled with the look of our new kitchen and would absolutely work with Thomas and his team again.
    - Amber O.
  • A
    Sir Grout of Greater Boston

    Excellent service on all fronts, from initial contact to follow-up to make sure service was what we wanted/expected.  I'm critical of any work done at my home and Sir Grout was extremely thorough and professional. I was consulted from time to time on matters, such as matching grout color, and when the job was done, Chris thoroughly explained the do's and don'ts of granite, products to use/not to use, etc.  The technicians were very pleasant in their manner, answered my myriad questions expertly and all in all the experience was A+. 

    - Deborah G.
  • B
    Century Carpet & Creative Floors Inc
    We opted to purchase the tile ourselves online at a significantly lower price and hired someone to install it.  Century did give us a more competitive price than their list but they could not get close to the on line price.
    - DAVID H.
  • D
    Rooms With A View Interiors, Inc.
    First bath included walk in shower, tile, niches, flooring and glass wall and door.. 
    First problem: While being tiled, the installer (Kennedy's Tile - subcontractor to this company), put 4 identical tiles together on one wall.  The tiles were a mix of colors from tan to gray.  All the other tiles were spread out but these four identical ones made a strange look. I couldn't talk to the tiler since he only spoke Portugese. Eventually we got a message to him and he pulled off two tiles and replaced them with other colors.
    Second Problem: Several months after the installation was complete we had a leak that dripped into our kitchen ceiling.  After much back and forth and large portions of our celing being removed, we finally pinpointed the problem to the tile on the floor of the shower.  They came in and ripped it out only to discover that they had never installed the Kerdi barrier on the floor under the tile!  It was just tile over the subflooring.  They explained that sometimes they use Kerdi on the floor and other times they use mud but they must have 'gotten confused' and never applied the barrier.  Again - these are non english speaking workers.  They removed the tile, installed the system correctly and replaced the tile - all at no cost to us. 
    Third Problem: they used the wrong grout when repairing the tile. We had two bathrooms done and they used the grout from the other bath despite my husband telling them it was the wrong color!  After many calls and much aggravation they fixed this too. 
    They also paid for the replastering and painting of our celing in the kitchen.
    While they corrected all the problems they created, they are clearly not competant. 
    They claim that this has never happened before. 
    They never apologized.  They simply fixed it and left. 
    I would not use them again nor reccomend them for any work. 

    - Elizabeth d.
  • C
    Century Carpet & Creative Floors Inc
    Thankfully, I choose to work with a local company that would be accountable for their work.  And although the job has not gone smoothly, this company has at least been accountable and responsive.  I had them install an expensive engineered wood because they said they had put lots over slab before, successfully.  In my case it did not work, boards were buckling within weeks.  MAJOR FAIL.  Don't know if it is an install fail, a glue fail or a product fail.   Recently, even a few of the nailed down boards popped up, and this is 4 months after install.   They said they will stand by their work, and try to repair it all,  but this is such a disaster I am thinking it may need to be totally replaced, in which case we'll see how they will stand behind their work.   Will give you an update later, after a section is totally replaced, other sections glued down, again, etc.   So far, they are being responsive and professional, that I will give them, but we have been totally inconvenienced and this has set the renovation back a lot, and it was not an inexpensive project.  So when the job is satisfactorily done, I will give a final report and maybe change the grades.  
    - T N.
  • A
    Century Carpet & Creative Floors Inc
    Removed  and disposed of carpet and underlayment from two bedrooms and replaced with Interceramic - Sonora tile.  They moved heavy furniture.  Cleanup with a Wet/Dry vacuum before laying tile would have been appreciated.
    - Charles H.
  • A
    Century Carpet & Creative Floors Inc
    Their finished project was completed in a professional manner, with quality workmanship, and in a timely fashion.  
    They were always open to suggestion and left their work area neat and tidy.

    - Charles H.
  • B
    They were recommended to me and things went pretty well. There was some confusion about some of the refinishing; I had originally asked them to refinish the risers on the stairways. They did not do that then had a guy come back and try to redo it but they never did sand them. There were delays for several weeks because of this so they reduced the price by a certain amount to compensate for this not being done.
    - George S.
  • A
    R & R Floor Co
    They are very professional.  They are very easy to work with.  They are prompt and very courteous.  I work late night; so they made an effort not to wake me up in the morning, when they came in.  They really made an effort to keep everything clean.  They did not let our cats, and dogs get out, when they were coming in and out of the house.  We didn't get many quotes; but they seemed to be reasonable.
    - Elizabeth L.
  • A
    TAOZEN FLOORING - Taozen Services
    Working with Taozen was a pleasure. We had already shopped for wood and had a good idea of what we wanted. We had a very tight deadline and a set budget, and Tao was able to meet it. Quality installation and very competitive pricing on the flooring materials. Tao is very knowledgable about various alternatives, and was pleasant and professional throughout the process. This large project came in on time and on budget, which was critical for us, as we were about to move in. Very pleased with the results.
    - B A.
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Flooring Installers in Harvard

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