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Window Replacement reviews in Groton

Real People ~ Real Reviews ~ Real Results

  • We had a decent size Kitchen expansion project, and went to this firm because they were the company who put in the original cabinets when the house we just bought was built two years ago. After several visits, and calls, to Kitchen Works, it became a repeated chase to get them to follow up, and even an e-mail to manager & President of Concord Lumber, (who owns them) voicing my displeasure I how long it was taking to get a quote. They finally did respond after my email to the president, but it took over a month to finally get the quote, which was then incomplete and had design questions/issues that now arose and unanswered. So I contacted my sales person, with those questions, and never got a response back to date. Also I thought it odd that they ever bother to even follow up with me by phone on the quote they'd did sent. Their lack of communications, non-responsiveness, lack of timeliness and follow-up caused us to "lose all confidence" in buying cabinets and hiring them to do our project! As a customer, I simply refuse to "chase any company" in order to earn my business! Especially when I clearly was about to spend serious thousands of dollars on a kitchen! -- Instead we went with another kitchen design firm who sold us the same brand cabinets, and who was eager to help. Instead of waiting a month to get a quote, we got one in just two days, and the job was then done quickly to our satisfaction! But Kitchen Works totally dropped the ball here, and they just acted like they did NOT want our business! How a company can operate that way is beyond me, but it is what happened to us!
    - John S.
  • Rob is very professional, he returned phone calls in a timely manner. We scheduled a time to have him out to do the estimate. He was prompt, friendly and respectful of my home. I received a quote in the mail. All the info was as we discussed. The crew arrived on the set up date. The crew was polite and respectful. Drops cloths were in place to protect my rooms. The windows were installed, the unexpected rot to the sills was repaired and the windows look amazing. The house was all cleaned up and you would never have know the trucks and the crew had been here at all. I had a couple of questions after they left and Rob got back to me to answer all my questions. I would recommend him highly.
    - Greg B.
  • DLM Remodeling did an excellent job replacing 19 windows. They showed up on schedule and completed the installation in one day. The DLM Team was very professional. The quality of their work was excellent. I highly recommend DLM Remodeling.
    - Bruce Z.
  • I'm getting different prices. We have two costs. The first guy that came out quoted me $54.95 and then a second person came out and quoted me $37.69. That's like a 33% difference in price, for the same work. They're a big company, I think; they're a national company. I haven't had them work, all I did was get a quote, but I thought the quote was kind of odd because I got two quotes. They did really well on pitching their windows and the quality, they way the windows are made and the way they're installed. It was a two hour sales pitch, but I'd say I got a lot of information I didn't know. Would I use them in the future? It depends if they're in the ballpark. I'm not sure. My biggest concern was how they could drop the price that much. Then I started doing some reading online and I found that if I sign a contract and within three days if I decide to cancel it, that price would go down even more. I don't know what the quality of the work is, but they don't give you the best and final price when you first meet with them. That's my biggest concern; how low will they go.
    - Henry P.
  • After getting several quotes for the work we chose Ansara Construction, based not just on cost but also on Brian Ansara as he was courteous, knowledgeable and happy give us advice on some of our projects.
    We agreed up front that the work wasn't urgent so Brian could complete other jobs in the run up to Christmas, even so Brian kept us in the loop checking in regularly. Once he was able to install the windows team arrived on time and had windows installed in less than a day. The finished result was excellent with neat well finished internal and external window trim, no mess no fuss.
    We would highly recommend Ansara Construction.

    - Steven J.
  • We first went to its showroom in Northborough MA to get a feeling about its look and the quality of it materials. The person at the showroom was knowledgeable and professional; who answered all our questions except price. We left our name and contact info. Few days later we got a phone call and started the contract.

    They followed their 6 steps processes.
    David B was very passionate about Andersen Windows' business. He was knowledgeable about all windows besides Andersen. For example, my old windows are Harvey brand. He knew it well too. Besides determined how many and style windows we will do, David also did rough measure and checked conditions for price quote.
    Mike H then did preinstallation measures and inspection. It took about an hour or two.
    Jim C (happy to know that he lives in the same town as we) and his helper did all the hard labor work for two days. Apparently the structure of our kitchen window was somewhat not as expected after they removed the old one, so they made adjustment at the last minute. Time will tell if it holds up. However, I am very happy with the result after one month. They put plastic cover my floor and cleaned afterwards; did a great job!!

    While I am very happy with the process and the result, I do like to mention two unexpected.
    1. Communication - you need to keep track and keep document
    => Renewal by Andersen wanted to do installation on the dates we couldn't and so we all agreed the following week was good. However, later someone called to remind us the dates and it was the dates we couldn't agree. Luckily, we kept everything in email so it was confirmed the correct dates after phone calls.
    => we first agreed to add apron to all 8 windows. Then to be consistent with old windows, we called David B to drop apron the very next day. However, this change didn't pass to Jim C. Again luckily we do not want apron so lesser work for him (although he had to fix kitchen window frame, which was not an expected.).
    2. While Harvey windows have a physical stopper, there is no stopper on these new windows. It can open and stop at anywhere you like. However, when you go out, you need to decide whether keeping the window open (people can open it from outside). or locking it.

    - Sophie L.
  • very friendly and professional, beautiful work.  john came out the same day i requested an estimate the estimate arrived by email the following morning before 6am.  he helped me choose a color for the roof (and it isn't one i'd normally have chosen) but it looks phenomenal!  (light gray on a pink house).  javier managed the job, he was also friendly and professional and addressed all of my concerns.  there was a bit of a misunderstanding about some of the pricing but they totally made things right & ultimately exceeded my expectations.  john's son (john jr.) came the following day with his assistant mario and they did a great job finishing the details on the skylight.  i am a divorced, senior lady and i feel that  i was treated fairly and got a roofing job that i will be happy with for years to come!  totally recommend--A++
    - Judy F.
  • We looked at over 10 different companies to do our windows and door replacements, and chose Three Sons because the owner Paul seemed very knowledgeable and was great to work with.  Their prices were also reasonable compared with other quotes that we received for good quality windows.  The overall job went great, they finished the work in 3 days and just had to come back for one last piece a couple weeks later when a delayed part came in.  The quality of the installations was great, the workers were all personable and hard working, and Three Sons was very accommodating on a couple of other minor repair jobs I asked them to do.  We'll definitely consider them again for future work, and would recommend them to others.
    - Matthew K.
  • I learned of this company from my in-laws over Thanksgiving.  I gave them a call and the appointment was easily scheduled.  Our salesman's name was John...he came to our home right on time and made suggestions.  We live in a nicer, new development but for some reason our builder opted to go with the cheapest sliders possible.  Ultimately, we chose to replace them with high end doors...but they were well worth the money.  We are very happy with John's assistance and our new energy efficient sliders.
    - Carla B.
  • Dave was extremely professional and responsive. He was quick to get a quote to me and followed through with the proposal. He worked with me on my timeline and did a fantastic job with the windows I had replaced. He and his crew were on time and finished quickly without compromising quality workmanship. They cleaned the areas well when they were done and walked me through the work they had completed. I was extremely pleased with my experience and would highly recommend DLM Remodeling to anyone!
    - Emily D.
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Window Replacement Installers in Groton

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