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Find Top-Rated Grafton Custom Furniture Makers

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Furniture reviews in Grafton

  • A
    Prices were lower than other vendors in the area.  The owner helped us secure all possible rebates, filling all paperwork out for us.  This saved us an additional $700.
    Very knowledgeable.

    - Steven E.
  • F
    Stay away at all cost. Overpriced and rude. I had an issue with a GE dehumidifier purchased 1 day prior. It was dead on arrival. Called into the sales rep who helped me with my purchased and he was great. Told me to bring the unit back and i could exchange for another brand or the same exact unit. He went onto to say that all would be setup upon my arrival and no need for me to be concerned. Upon my arrival I was directed to customer service and this is where it went bad. I explained to them what my sales rep had told me and the customer service rep sneered at me like I was a criminal. Keep in mind I purchased this unit less than 24 hours ago. She stated what the rep told me was against their policy. The customer service rep went onto to accuse me of not knowing how to use the dehumidifier correctly (it has only two buttons on it, no need for a PHD) which prompted her to retrieve the user manual to educate me on the proper use of the dehumidifier. Keep in mind I have owned this exact unit prior for the past two years. I would think in 24 months I would learn how to use this unit. Long story short the unit was DOA and the customer service rep and manager continued their attitude like I was a criminal. Keep in mind I have spent $10,000 + in this store. After being spoken to like a criminal and a child they abided by what the sales rep had told me he would do for me prior to me arriving at this store for the second time. By the way the called the sales rep into the customer service managers office while I was there to scold him since he went against policy; luckily he was busy on the floor and we both didn't have to sit in the manager's office like school kids but he did have to take her call and she questioned him like he committed a cardinal sin. I was mortified for him and myself. I went onto to say that the rep was the most pleasant of my experience and that if you had a problem with the way he implemented policy take it up with him and don't put me in the middle. The people are rude. Their products are typically 10% to 20% more costly than other stores and they could care less if you come through their doors again. Vote with your dollars and go somewhere else. Stores like this don't deserve to earn business from people who work hard for their money.
    - Richard S.
  • A
    I am renting a house that has a rather old gas stove. The ignitors were acting up and I called Pearcy's requesting a service call. The individual who took the call asked me a series of questions. When she was finished she described some possible causes and solutions and took the time to go onto the manufacturer's website for additional information. When we finished I had detailed instructions on how I might resolve the problem without the need for a service call - a solution that could be done safely. She also provided me with next steps should the solution not work, including calling the gas company before have a technician form Pearcy's come out to the house. In the end the solution she suggested and we avoided an expensive repair. It is rare these days that a company will take the time to offer advice that results in their not providing a service for which they are paid. Pearcy's now has a loyal customer. I will use them in the future whenever I need an appliance repair.
    - Jason D.
  • A
    - Marian H.
  • B
    - Elaine W.
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Custom Furniture Makers in Grafton

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