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Find Top-Rated Gloucester Flooring Installers

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Flooring reviews in Gloucester

  • F
    They seemed nice. They arrived on time. They acted reasonably professional. But they did a terrible, terrible job. They cut the boards all unevenly so they look awful at the edges. They didn't stagger them properly as other professionals have told me you are supposed to do. But worst of all, the floors are all uneven, super spongy in many areas, and started coming up immediately. They came back and stuck some nails in them, but of course they came right back up, now with nails poking up all over (in an apartment with a two-year-old -- terrific). They said they would fix it but of course for more money and I really don't have any confidence that they could do it right regardless of how much money I paid them. They blamed the problems on the material I got, but I specifically asked them what kind I should get and Philip told me "you can get any kind you want." Then later he kept saying he told me not to get the kind I got. He told me NOTHING about what kind I should get. And I specifically asked him, because, you know, I have no clue about this stuff, that's why I hired a "professional" to do it. Also, they claimed they had told me that in order to compensate for the unevenness of the subfloor they would have to do extra work, but they DID NOT TELL ME THIS. They made this up afterwards. If they had told me this before, I would have had them do it! Terrible job, I will probably have to have the entire job redone (two rooms at the very least), and there is no way I would have them work for me again, so I'm just starting entirely from scratch. And now I have a tenant in there which makes it more difficult for everyone, especially her :( Honestly, I should sue these guys. Please note, the cost of service given is for their labor only -- $1725. The flooring cost $1590.41, and will all have to be replaced, no way to reuse it. Ugh!
    - Amanda N.
  • F
    Phil came by for initial look at the place, promised to send a quote, and then stopped returning phone calls altogether. Total blow-off. He even went so far as to make up a story about "oh the quote must have gone to your spam folder" (it's NOT in my spam folder). I understand my 230-year-old home presents difficulties and that it's easier for contractors to go with more straightforward jobs. If he didn't want the job that's fine, but he should have been up front about it instead of leaving me hanging for weeks while I wasted my time calling and texting him, and while the work could have been performed by someone else. Total waste of time.  


    - Dave B.
  • A
    Went very well. Two guys that were very professional and nice. They were prompt, courteous and most importantly did a beautiful job. Very pleased with Downs and would highly recommend. I plan on having them do some more work, floor that needs some repair work. This is a great Angies deal.
    - Jean C.
  • A
    Debbie the franchise owner was very nice and laid back. She did not push sales, and was very helpful with suggestions and solutions. The install was just a little later then expected, and there was a small misunderstanding about price. The head of the work crew said that there was no record of a second payment of $1000+, but this was resolved rapidly with the owner. Communication could have been a bit better, however quality of finished product was good, and we were generally quite satisfied.
    - Lynne C.
  • A
    Steve and his crew were extremely pleasant to work with. We had great comfort with his experience. We'd never done work at this level before and valued his opinions when sought. He has a great work ethic and takes pride in the final outcome. He has good control of his subs. I was very pleased with the level of communication. He's connected in every sense (in person, phone, mobile phone, email) and that helped make turnarounds on decisions much quicker. The overall project took a bit longer and cost a bit more than originally planned for. The additional cost was due in major part to additional items added to the project or our choice to choose a higher finish. He honored and respected our house and the details in the finish indicate his attention to detail and preference for a quality finish. I would hire KBC again in a heartbeat.
    - GRETA B.
  • A
    Our experience with SCL Home Services was superb. We absolutely love Steve Lombara who runs the company and were thrilled with his attention to detail. Our staircase is beautiful and the house was clean everyday when he was done working. Steve always returned phone calls which we really appreciated.
    - elizabeth s.
  • D
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    - JOYCE G.
  • F
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    - Rose R.
  • A
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    - Joe N.
  • A
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    - Kimberley A. H.
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Flooring Installers in Gloucester

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