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Chimney & Fireplace reviews in Gloucester

  • A
    Sean was great. He started with the chimney for an old wood-burning cookstove that we don't use that often. We bought the house fairly recently and did not know where the clean out door was for that chimney. Sean was very patient and thorough in checking out the crawlspace beneath the house (no clean out door there!) and kept looking until he found it in a cut out in the wall in a room behind the kitchen and did the cleaning. He then inspected the main chimney for the oil furnace and said that it did not need cleaning at this time. He was on time, knowledgeable, informative, and cleaned up thoroughly.
    - Marilyn A.
  • A
    Excellent service and quality work. We run a wood stove 24/7 throughout the winter months. This causes a heavy build up of creosote. We use the anti-creosote spray and logs to help manage this, but we depend on Footie's to keep our chimney clear. They've also installed a flue liner in our second, exterior chimney (on our fireplace) and sealed the exterior when we had some leaking during winter nor'easters. Excellent work that solved the problem and has both our chimneys working beautifully.
    - Abbie L.
  • A
    With any pre-1900 house the foundation was built prior to today's popular "Portland" cement mix. The bricks are softer and require a softer cement than the modern Portland mix. Footie was well aware of this and suggested the appropriate mix. The crew showed up on time, covered the ground and plants. They grounded out the mortar without damage to the bricks. They replaced  a few previously damaged bricks, and cleaned the surfaces from old patch jobs. The end result is a clean well pointed attractive foundation. The crew cleaned up thoroughly. I highly recommend Footie's Chimney Sweep for brickwork. Whether it's foundation, or chimney. Footie is knowledgeable, responsive, and does quality work.
    Based on the results of this work I will be using Footie to line my chimney in the near future.

    - robert r.
  • A
    Perfect. I needed to line an unlined chimney for a hot water heater. Footie recommended aluminum as the most appropriate material for a natural gas hot water heater. The chimney is a straight shot with a 90 degree turn for attaching the water heater. The installation was quick, including capping the chimney. My experience with Footie is that he does quality, honestly priced work. His quotes are reasonable and accurate.
    - robert r.
  • D
    Aiello Chimney was very prompt in responding to my initial request to install a chimney cap.  They had the right size in stock and installed on the promised day.  The chimney cap blew off a couple of weeks later.  I have called them half a dozen times over a 4 week period; each time that they actually answered the phone, they have promised to come fix it.  Nobody has shown up yet.  Based on this experience, although  my initial experience was positive, I would not recommend them or work with the business again.
    - Catherine C.
  • F
    We would never hire them again. We told them the objective was to give us a working chimney which seemed pretty obvious to us but certainly not to them. They showed up late for the first appointment, we had to call them and they were about an hour and a half late. They never repaired the flue and they said if we went online maybe we could find some parts to repair it ourselves. They also never repaired the screen in front of the chimney. When they came for the initial consultation they did not take any notes and I had to ask them questions but again obviously if they're supposed to be the experts why are they not asking me the right questions. After they finished I told him about my disappointment and they said they would come back and correct some things for more money which I agreed to. They also used my garden hose which I had previously drained for the winter. They left the garden hose full of water and laying in the mud and the snow. They never showed up for their appointment the second time, I called them and there has been no response. This is not only the worst chimney company but they're also the worst company in terms of professionalism. The only upside here is I will definitely get three quotes in the future. I had misgivings the very first time I talked to them and should've went with my gut instinct.
    - TONY F.
  • A
    Technician arrived early for the appointment, which was a plus in this case. He took time to protect our furnishings and flooring from what can be a dirty job. He swept the flue thoroughly, greatly reducing the "fireplace" smell. Gave me some pointers about how to improve drafting. Utilized a $20 Angie's List coupon. Feel good about that. All in all, very satisfied with their service.
    - Ron M.
  • A
    I set an appointment with AAA and, happily, Tom arrived exactly on time. He checked my fireplace, offered several comments, and quickly cleaned the flue without getting any dirt in the room. When I asked about options to insure that we do not have any smoky ( which does happen often and is so annoying), Tom suggested a few things, but convinced me that they were costly, and given way our home is situated, he would not recommend doing anything at this time. He reminded me the best way to build a fire so as to prevent smoke leaking out. I found him pleasant, reliable, and reasonable, price-wise. I will not hesitate to recommend him to others, and, when needed, I will definitely use AAA Chimney Service again.
    - Nancy L.
  • A
    Everything went really well as usual. We called him to come to clean the chimney and to determine how a bird had gotten into the stack and then into the wood stove. I want to mention that we called on Thursday morning and he was there by around 4:00 Thursday afternoon. They took care of all of the little extras to make sure that everything was clean and secure. We have been using Footie's for several years now and they continue to provide fast, exemplary service in a timely and economical matter. They are a local company and I highly recommend them.
    - Seiglinde N.
  • A
    Overall, the service was excellent. The response to my initial call was prompt; two workers arrived promptly as scheduled. One swept and cleaned and inspected the fireplace chimney and cleaned the base of the second chimney; he was efficient and completely cleaned areas of any sign of his work. The second worker was a mason who inspected the chimneys addressing certain concerns about the condition of brickwork in the cellar. He said they were no structural problems and nothing that required work by American Chimney. He offered several suggestions about maintenance work I could do myself to improve appearance and reduce dust - including specific products and sources that could be used. I was pleased with the work and with what I felt were experienced, professional staff. There was no charge for the mason's appraisal. Without having investigated other services beforehand for comparison, the charges for work on the two chimneys seemed high - but I was more than pleased with the results.
    - Curtis G.
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Chimney And Fireplace Contractors in Gloucester

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