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Auto Service reviews in Gloucester

  • B
    The service manager wanted to schedule me a week later, but I needed the vehicle in the middle of the week for a day trip and waiting a week for brake repair wasn't going to work for me. Then one of their service technicians, (a young man named Paul) came out from the back of the shop and said he could take a look at my car right then. The service manager seemed perturbed by his suggestion, but Paul insisted. He took my car into the service garage and replaced the pads, shoes, refilled the brake fluid, etc. The brake light no longer lit and the brakes worked great after. I might not score the service manager all that high, but Paul deserves an A+
    - Maura F.
  • A
    The service worked out very well. It was on an older car and they missed a couple compartments that were hidden in the arm rests. I had it scheduled and I did have to reschedule. They were very nice with the scheduling. I was able to do business in the area and then a couple of hours later the car was done.
    - Frederick G.
  • A
    Excellent, excellent mechanic. He's very prompt & very honest. We found that out quite a while ago. If he doesn't think something is worth fixing he'll tell you. He's definitely the best mechanic we've had.
    - Annette A.
  • A
    When I first went to Scott, he was able to diagnose a problem that 2 other mechanics had failed to recognize or fix.  They have fixed everything from brakes to suspension to rattles to head gaskets for me.  I highly recommend New Meadows.
    - Catherine C.
  • F
    .It took some time for me to realize that every time I left my car at Family Car Care for some kind of service, something else would go wrong with it.  I thought it was the car, i.e., aging, etc.  Then, I met someone in my exercise class and she mentioned that she too always had something go wrong with her car whenever she  left it there for maintenance, oil change, etc.  I tried them one more time and the same time happened again...this time it was serious and dangerous...I was on a  main highway and my car started to "shimmy uncontrollably."  I returned it to them and indicated that I was not happy since I had just had the car serviced at Family Car Care.  Soon after that I purchased a new car.  Needless to say, I NEVER went back there again and I tell all my friends and family NOT to patronize their services.  

    .I stopped using this facility in May of 2005, so I am not sure if it has changed hands and/or changed their services, but I would NEVER return there again.
    - Loretta L.
  • A
    They are honest. I recommend them to others. They are located in the neighborhood and that matter to me. I feel their prices are reasonable. There was on issue my husband had and he went back to them and they fixed it for him.
    - Christine R.
  • C
    It was delivered with broken headlights at night. The salesman said I was lying. I have since gone there only for emergency service. I feel they are a provider of last resort. I do occasionally go for oil changes if I am desperate. The service department is far better than the sales, but the parts department does not go out of their way for the customer. It's a shame because it used to be a wonderful dealership.
    - LISA T.
  • A
    They were really wonderful, but they did not have the car I wanted. They had great follow up and treated women very well. They were very nice and did not pressure me. I would go to buy a new or used car there and would recommend.
    - LISA T.
  • A
    We have always been very pleased with them. Tom is honest. There was a car and I had no idea what to do with, everything was wrong with it. I took it to him and he suggested that I trade it for a new one. He doesn���t do unnecessary things to make money. He is always willing to help the consumer to make them understand what the options are and what he can do to make it better. I have never had any problems here.
    - Christine R.
  • A
    They did all the research and gave me a loaner car. They were wonderful. They are the best dealership around. I haven't bought a new car yet, but I will be from them! They are great! They are also great because they will deal with the manufacturer directly so that you don't have to. That sets them apart from the rest of the competition around here!
    - LISA T.
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Auto Services in Gloucester

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