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Flooring reviews in Franklin

Real People ~ Real Reviews ~ Real Results

  • It was a pleasure to interact directly with Chuck and Carol Sears, owners of this small business. They were friendly and helpful start to finish. The workmen were prompt, polite, clean, and completed the job quickly and neatly. The floor looks great. I asked Carol to recommend a plumber to reinstall appliances. The plumber was prompt and professional as well. I highly recommend this business.
    - Judy B.
  • Great, as usual! Brad gave me a beautiful new soaking tub, gorgeous wall titles, nice new floor and a new toilet. I'm so happy with my new bathroom and it feels like a fancy hotel every time I shower! Brad has done my basement, my back deck, and he's always happy to finish my other minor repair list while he's here. He provides feedback, thoughts and ideas but is always respectful of what I want, no matter how crazy my idea may sound. He doesn't know it yet but he's coming back soon to put in a new dishwasher, repair some rotted wood, and replace a storm door.
    - Kimberly H.
  • Very professional. Extremely helpful in getting to my price point. Timely responses to all requests. Texts, emails and phone calls were returned promptly. Jillian was a delight to work with and her follow through and professionalism was top notch. The carpet installers were on time and completed the job in a timely manner. They were very careful not to damage the new paint job in the bedroom and they cleaned up completely after the job was done. They answered any questions we had with clear knowledge of the carpet business. Would definitely use Abbey Carpet again.
    - John P.
  • Unfortunately, we had a horrible experience with Pete Perkins of Compass Solutions.  The project scope encompassed: installing hardwood & a runner on a staircase, kitchen & family room floors; new kitchen cabinets / granite counter tops; adding an island and new bathroom tile with vanity.  The estimated 4-6 week project lasted 14 weeks due to problems at each and
    every step of the way.  Our tag line for our project has been ?there is never time to do it right but there is always time to do it over?.  There was absolutely nothing done right the first time!  We have learned that when working with Pete you can expect a complete lack of communication / issues with coordinating & scheduling sub-contractors, zero quality control and
    the need to either text or call him because he does not pay attention to the multi-page emails you will be sending him to tell him the status of his work, what needs to be fixed, or scheduled to be done over.  Read on for a few highlights of our nightmare with Pete Perkins of Compass Solutions.
    During the ?courting? stage Pete did a great job of selling us on his experience, industry expertise and ability to project manage.  He commented that he always enjoys sitting down with customers to have a drink once their project is complete.  He could not have been more courteous, polite or professional and he did help us with some new & creative ideas for the kitchen?s
    design.  We met with Pete and Leah (kitchen designer) to spec out the job and proceeded to move forward. 
    The demo process started and the sub-contractors removed the cabinets, floors and capped off the plumbing.  Unfortunately, put several dings in the walls & floors and cracked the tile in the foyer which Pete did replace at his cost.   All of the baseboard molding was removed during the demo prior to the floors being installed.  When re-installed, we brought to Pete?s attention that there was significant damage to it.  We suggested that it would be less time consuming to re-install new molding than to repair, prep and re-paint the original.  We ended up purchasing, prepping and painting new molding and Pete?s contractor installed it.     
    During the first few days of the cabinet install we had to inform Pete that the kitchen sink was put in off-center under a window and the refrigerator panels & lazy susan were not what we had specified.  Unfortunately, even after providing the new appliance specifications and questioning the design (in writing), the incorrect refrigerator panels were still ordered, twice.  Seven weeks into the project new refrigerator panels were rush ordered.  The good news was that they made them quickly.  The oversight was that Pete?s staff neglected to rush the shipping.  There was also a mix-up on the lazy susan and due to miscommunication
    between Pete and his contractors as the ?guts? were re-installed twice.
    As the new hardwood stairs went in two of the boards were not cut precisely leaving gaps.  We brought this to Pete?s attention and he said the two boards would be replaced.  One was re-cut and replaced and the second was to be filled in with a piece of wood.  The second gap ended up being filled with caulking and being painted.
    Because we relocated the refrigerator, part of the job included taking down two walls that enclosed it in its original location.  The holes in the walls and ceiling were attempted to be fixed by a painter.  The first repair attempt left visible shadows and curves / bumps in the wall & ceiling where the old walls were removed.  This was identified as unacceptable to Pete and his project manager who committed to having it fixed.  The second attempt to repair the wall by the same painter was made and was also unacceptable.  Our request was that before it was painted a third time, that Pete or his project manager inspect and approve the repair work.  This did not happen as requested?. Pete was notified that the job was still unacceptable and he eventually hired a plasterer to come in and tear down the entire wall to make it right.  After several visits the plasterer completed installing the wallboard, primed and painted.  The job was so horrible we called Pete?s project manager to take a look.  The plasterer came back several times to affect repair and we had to complete the final finish work & painting ourselves.     
    After the granite was installed we notified Pete that the dish soap dispenser was cut on the wrong side of the faucet.  We also had is assistant come to the house to inspect the granite as it was very gritty to the touch, not shiny and there was spotting when water touched it.  As it turns out the installer never completely prepped or sealed the granite after it was installed.  The
    granite for the kitchen island was also not cut to our specification.  Pete offered to have it removed and re-cut but we opted not to given the history of nothing being done right the first (or second, third, etc?) time. 
    Even the runner on the stairs was problematic.  The first time the installers came they did not carpet the landing.  The installer came back a few days later and indicated that he did not have enough material to complete the job.  Then we found out that the store was not aware that the landing was on an L-style staircase.  Just another small, but important, detail not communicated by Pete who took the measurements. 
    These are just a few highlights of our experience.  Before we closed the project we identified work that was either not provided or work that was not completed by Pete?s people (we did it!).  Pete did recognize this and accepted the suggested deductions.  In addition, we listed twelve items under a ?customer experience? category that we would have expected Pete to take into
    consideration and make concessions for.  No dice!  Needless to say we never sat down to have a drink and celebrate the project with Pete - we did drink to ending this nightmare!   

    - John F.
  • I recently purchased a house whose living room and bedrooms had had carpeting installed over their hardwood floors. I immediately pulled up the carpeting and padding and Mike took it from there.
    He filled all of the nail and staple holes from the carpeting, then patched an area of the hardwood in one bedroom which had been
    damaged due to a pet stain, matching the existing flooring perfectly. He then performed a dustless sanding of all three rooms and followed that with three coats of an oil based poly finish.
    The floors look absolutely amazing! I have no doubt that they look every bit as good today as they did when they were installed 75+
    years ago. I couldn?t be happier with the results and would highly recommend him to others in need of similar work.
    - Paul C.
  • Ray did a very good job cleaning our carpets. He is very courteous and professional, and you can tell he has a real passion for doing a precise and complete job. The previous owners of our house had a dog, the house smelled like dog, and I feel we probably got the most thorough cleaning we could have gotten.
    He started off by giving me a very detailed explanation of his whole process and how it differed from the services one would get from a competitor. I verified this when I called another guy and asked him to explain his process to me. Ray does a lot more than a typical carpet cleaner. The price for a cleaning ends up reflecting that, but his hourly rate actually ends up being the same as most other cleaners I looked at.
    Throughout the process he would show me the amount of dirt he was pulling up from the carpet and before-and-after pictures to give me an accurate idea of the difference the cleaning made. He has a lot of integrity with how he approaches his business, and I really appreciated that.
    In the end, most of the dog hair was pulled up from a tight berber carpet weave. We did find a spot or two where a tuft of dog hair remained on the side edge of the stairs where the carpet folds over, but it was probably because the equipment can only reach so many spots. The carpet was also frayed there from the dog, so it probably had worked its way in quite insidiously. The dog smell was also greatly reduced. Considering that the carpets had basically never been cleaned to this extent before, a single cleaning by Ray went a long way.
    - Benjamin E.
  • !Ed Furey, the owner, is a hands-on owner.  Trustworthy, thorough, and professional, his #1 goal is Customer Satisfaction.  Very easy to speak with, he double checked his measurements (these rooms had nooks and crannies) and explained the process of getting the product, when they would install and then Ed followed up with a visit after to ensure that we were pleased with his work and product.  He was very sensitive towards our budget and educated us on the pros and cons of what product he recommended to us and which ones we chose.

    Install was done in two days --1st day began in the afternoon and the 2nd day was the finish-up.

    Did I mention that we had a claw-foot tub in the bathroom?  Another (inferior) carpet supplier suggested jacking the tub up --not a smart idea--the pipes are older and all kinds of problems could come to the fore.  After I told them that I didn't want to do that (after speaking with plumbers), they never got back to me.    When I mentioned the claw foot tub to Ed on our initial phone conversation, he didn't bat an eye!  They've done flooring with claw foot tubs for years without disturbing the tub itself!!  That's the difference between those "tv ad" flooring companies and a local professional like Ed.    Did I mention that Ed's pricing was less than the other company?  Why pay for the "tv ad" flooring people where you are merely a "job to do" vs. customer service, integrity and care?!

    I was very pleased with what I had chosen for product.  Installation was great - there were a couple of things that we needed the installer to return to do (caulk around the outside of the flooring in two areas and there seemed to be two nails that were pressing up under the vinyl.)   Come to find out, they don't use nails on their vinyl, particularly where I saw the raised lumps...the raised lumps were probably from a tiny stone that was between the adhesive and the flooring.  Took the installer moments to be rid of those.  All punch-list items were done within 20 minutes.  Installer reminded me that there's a 2 year warranty on the install...any problems, issues - just call Ed Furey and they'll be down to take care of it.  Installer also suggested I keep some extra carpet/flooring in case they need to make a patch, etc.

    Ed came back to review the installation and product and was pleased when I said that I was!  Amiable and hard-working, Ed Furey is all about the customer service.  He even took a selfie with me as I asked to be a reference for he and his company.

    Now that I've found Ed and Floor Coverings International of Metrowest, I don't need to worry about having any other flooring done and who to choose ... they are my Go-To people.   When you've had the best, why settle for the rest?

    - Pamela R.
  • Herb was terrific from the first visit for the estimate and quote.  He was extremely knowledgable about the process and the flooring products he provided and made recommendations based on his experience.  Herb's quote came in the middle of the pack from the 4 estimates I received, all for the same Mirage flooring product and similar work.  I went with Herb based on my comfort in being able to work with him, his knowledge and sound advice, and the great reviews on Angie's list.  I was planning on having the kitchen cabinets re-finished at the same time.  Ideally we wanted the old cabinet frames redone after the demo and before the new floor installation.  Herb was flexible in working the schedule with us.  
    The demo was difficult, but Herb and his helpers got it all done in a couple of days.  He was meticulous on working on the stairs, and it was a time consuming task cutting each new maple stair tread to fit perfectly.  Once the flooring itself began Herb worked quickly and methodically.  Through no fault of his own Herb lost a half day of work on the project due to a freak power outage at the house.  He made up the time by working overtime the last two days of the installation and he finished up on the day he promised, albeit a long day.
    We couldn't be happier with the end result.  When its time to do our master bedroom, Herb will get our business again.  A few pictures below:

    - J D W.
  • It's a Friday evening when I discover a large and growing water problem on the kitchen ceiling. The problem is water coming in around a vent pipe in the roof. Who is available on a cold weekend!? After making several contacts, Rick was the only person who responded. He spent 6 hours shoveling snow off the roof, working at the ice dams, and (literally) uncovering the problem to repair it...on a Sunday!! To my mind, this means that I am not just a dollar sign to his business. He did some work for me in the past and I am pleasantly surprised to discover this means I now have a business relationship that I can depend on in the future. If he hadn't appreciated the seriousness of my situation, my kitchen ceiling would be soaked and fallen onto my kitchen floor by now. He did this work with a pleasant attitude, safety precautions in place, and persistence. Thank you!
    - Judy B.
  • We thought we got a really good price for the work that we're having done. They even called us to offer us an additonal discount if we had the work done before the end of the year, we agreed and had it scheduled for today 12/18. We called them yesterday because we hadn't heard from them and they said they had us scheduled for Fri 12/19, which was not correct at all. Friday was the only day that we could not do. I also started reading all of the reviews (which we should have done prior) and are very nervous. This company seems like a complete joke and customer service was deplorable. I am director of service for a large international organization and understand completely that customers are in fact not always right. For this reason though, I am more than accomodating when it comes to service issues with a company! They are scheduled to do the install now Tues 12/23. I will update this review once the work is complete, if they show up. If they do not I am cancelling the entire thing and will work with the attorney general. They have anopportunity turn me around and it's simple, show up next week, have the carpet that I ordered and do a great install. If they can do that I will be their strongest advocator.

    Update: National Floors Direct did in fact complete the install 12/23 as promised. They sent a crew early in the morning and they worked harder than anyone for the entire day. They complete the entire job and the quality was good. It was as clean an install as I would have liked but you get what you pay for. The edges weren't perfect but overall it was good quality. You can not see any issues unless you start really inspecting the carpet.

    We are actually working through one last issue with them though. We paid to have a starway runner installed along with the carpet. What they do is measure the stairs and then they have to cut the runner and then return to do the install. We knew that was going to happen, the expectations were set with us when we bought the carper so that was good. The problem now is that we can't get them to call us back. It's been almost a month now!

    More to come as we finsih this saga!!!
    - Janis L.
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Flooring Installers in Franklin

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