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Tile Installation reviews in Franklin

  • A
    Great, as usual! Brad gave me a beautiful new soaking tub, gorgeous wall titles, nice new floor and a new toilet. I'm so happy with my new bathroom and it feels like a fancy hotel every time I shower! Brad has done my basement, my back deck, and he's always happy to finish my other minor repair list while he's here. He provides feedback, thoughts and ideas but is always respectful of what I want, no matter how crazy my idea may sound. He doesn't know it yet but he's coming back soon to put in a new dishwasher, repair some rotted wood, and replace a storm door.
    - Kimberly H.
  • F
    The light bars are uneven, they plastered over the custom bullnose tile edge of the master shower, chipped the tile hanging the shower door and the volume regulator on the shower faucet does not work among other issues. I do not recommend. Please contact me for photos of the issues.
    - Janet W.
  • C
    Unfortunately, we had a horrible experience with Pete Perkins of Compass Solutions.  The project scope encompassed: installing hardwood & a runner on a staircase, kitchen & family room floors; new kitchen cabinets / granite counter tops; adding an island and new bathroom tile with vanity.  The estimated 4-6 week project lasted 14 weeks due to problems at each and
    every step of the way.  Our tag line for our project has been ?there is never time to do it right but there is always time to do it over?.  There was absolutely nothing done right the first time!  We have learned that when working with Pete you can expect a complete lack of communication / issues with coordinating & scheduling sub-contractors, zero quality control and
    the need to either text or call him because he does not pay attention to the multi-page emails you will be sending him to tell him the status of his work, what needs to be fixed, or scheduled to be done over.  Read on for a few highlights of our nightmare with Pete Perkins of Compass Solutions.
    During the ?courting? stage Pete did a great job of selling us on his experience, industry expertise and ability to project manage.  He commented that he always enjoys sitting down with customers to have a drink once their project is complete.  He could not have been more courteous, polite or professional and he did help us with some new & creative ideas for the kitchen?s
    design.  We met with Pete and Leah (kitchen designer) to spec out the job and proceeded to move forward. 
    The demo process started and the sub-contractors removed the cabinets, floors and capped off the plumbing.  Unfortunately, put several dings in the walls & floors and cracked the tile in the foyer which Pete did replace at his cost.   All of the baseboard molding was removed during the demo prior to the floors being installed.  When re-installed, we brought to Pete?s attention that there was significant damage to it.  We suggested that it would be less time consuming to re-install new molding than to repair, prep and re-paint the original.  We ended up purchasing, prepping and painting new molding and Pete?s contractor installed it.     
    During the first few days of the cabinet install we had to inform Pete that the kitchen sink was put in off-center under a window and the refrigerator panels & lazy susan were not what we had specified.  Unfortunately, even after providing the new appliance specifications and questioning the design (in writing), the incorrect refrigerator panels were still ordered, twice.  Seven weeks into the project new refrigerator panels were rush ordered.  The good news was that they made them quickly.  The oversight was that Pete?s staff neglected to rush the shipping.  There was also a mix-up on the lazy susan and due to miscommunication
    between Pete and his contractors as the ?guts? were re-installed twice.
    As the new hardwood stairs went in two of the boards were not cut precisely leaving gaps.  We brought this to Pete?s attention and he said the two boards would be replaced.  One was re-cut and replaced and the second was to be filled in with a piece of wood.  The second gap ended up being filled with caulking and being painted.
    Because we relocated the refrigerator, part of the job included taking down two walls that enclosed it in its original location.  The holes in the walls and ceiling were attempted to be fixed by a painter.  The first repair attempt left visible shadows and curves / bumps in the wall & ceiling where the old walls were removed.  This was identified as unacceptable to Pete and his project manager who committed to having it fixed.  The second attempt to repair the wall by the same painter was made and was also unacceptable.  Our request was that before it was painted a third time, that Pete or his project manager inspect and approve the repair work.  This did not happen as requested?. Pete was notified that the job was still unacceptable and he eventually hired a plasterer to come in and tear down the entire wall to make it right.  After several visits the plasterer completed installing the wallboard, primed and painted.  The job was so horrible we called Pete?s project manager to take a look.  The plasterer came back several times to affect repair and we had to complete the final finish work & painting ourselves.     
    After the granite was installed we notified Pete that the dish soap dispenser was cut on the wrong side of the faucet.  We also had is assistant come to the house to inspect the granite as it was very gritty to the touch, not shiny and there was spotting when water touched it.  As it turns out the installer never completely prepped or sealed the granite after it was installed.  The
    granite for the kitchen island was also not cut to our specification.  Pete offered to have it removed and re-cut but we opted not to given the history of nothing being done right the first (or second, third, etc?) time. 
    Even the runner on the stairs was problematic.  The first time the installers came they did not carpet the landing.  The installer came back a few days later and indicated that he did not have enough material to complete the job.  Then we found out that the store was not aware that the landing was on an L-style staircase.  Just another small, but important, detail not communicated by Pete who took the measurements. 
    These are just a few highlights of our experience.  Before we closed the project we identified work that was either not provided or work that was not completed by Pete?s people (we did it!).  Pete did recognize this and accepted the suggested deductions.  In addition, we listed twelve items under a ?customer experience? category that we would have expected Pete to take into
    consideration and make concessions for.  No dice!  Needless to say we never sat down to have a drink and celebrate the project with Pete - we did drink to ending this nightmare!   

    - John F.
  • A
    The project went very well considering the scope. Selecting the granite slab was enjoyable. Sal addressed a drywall issue when removing one of the bathroom counter tops.
    Dos: Get an upfront estimate of all work before committing. This includes extra granite, backsplash, etc.
    I recommend having a plumber unhook all plumbing and a carpenter repair and level the cabinets prior to installation.
    The better the preparation, the better the job.
    - David H.
  • A
    He has been my guy for a couple of years. I have used him for a couple of jobs in the past like he has done the roof over and has built a deck for me. He is good. He would be the first guy I go to for anything I do. The price was a good price. I love the shower.
    - Thomas L.
  • A
    Brad is fantastic to work with! He and his team were professional and very flexible with changes.  The basement came out awesome and is a new haven for my family. It really feels like our house doubled and we're getting so much use out of it!! He and his team turned an empty basement into a large family, teen's bedroom, storage room, and laundry room.  It took about 3 weeks and they did everything except the flooring, including hanging up and wiring for our new tv.  We were so impressed we had Brad come back to fix some rotten wood under a door which turned out to be carpenter ant damage. He pulled the side stairs off the house, replaced the rotten wood and replaced a portion of the stairs.  We also had a problem w/rodents traveling up the a/c wires on the outside of the house.  These needed to be covered and was a task that we really didn't have a solution for at first.  All the solutions we could find were going to be really very expensive.  Brad was able to come up with a very creative solution that was budget concious and will keep the critters out of my attic. It also makes the house look so much nicer.  We also had some crazy kind of vine that took over our house and was growing under our siding and out at the windows. He was able to clear off everything you can see and we took care of digging up the root. We expect that to be the end of the line for that thing! Brad and team left the worksite clean and tidy every day.  All the work Brad has done here has been great and his pricing is fantastic!  We can't wait to have him back to give us a new backsplash in our kitchen!
    - Kimberly H.
  • A
    As always with Rick, the job was priced conservatively, constructed according to plan, and finished within project timelines. Rick always does fantastic work with an ethic second to none, and a great level of attention to Customer Satisfaction!
    - Thomas L.
  • A
    We had a botched shower tile job from our general contractor that we
    needed fixed asap. Not to code, horrible cuts, etc. I called Dennis as
    recommended by a friend and he was a lifesaver! He responded
    immediately, squeezed my job in and always showed up or called when he
    said he would. He then removed all the tile the other guy installed
    incorrectly and redid the underlayment to code. His work is impeccable -
    joints, cuts, grout are all perfect. He's clean and doesn't leave a
    mess. A professional, courteous guy and amazing at his trade. I will
    always call on him when I have tile jobs I needed done.
    - Adam F.
  • D
    The order was placed by their staff incorrectly.We pointed out the error and they said it was not their mistake when clearly it was. When we finally got them to admit their mistake we could not get the tile we wanted and had to get a second choice. when the whole order was not shipped correctly the contractor I hired had to retro fit floor tiles to cover the fact that we did not have enough bull-nose tile to go around the shower. it looks ok if you don't know, but we never did get all of the tile we ordered. I had to call them every week and they kept telling me it was coming. finally i just gave up. it was not worth my effort.
    - Daniel B.
  • B
    Rick is a very nice and pleasant person to work with. The reason for the lower grade is a few reasons. One being that the work was suppose to be none in 2 months at the very most, and that is adding a week on from what was estimated (two to three weeks per bathroom), instead it took from April through September, 5 months. Some of the delays were not his or the other contractors fault as F.W. Webb did not deliver some items as promised, but it still took far too long. The way the vanities are installed is sort of off because he did not clearly communicate and measure properly ahead of time and then charged us extra to retro fit them into place.The quality of the work is good. Some of it is quite good and some of it is less than average, and some of it still remains unfinished. I am happy that my bathrooms are new and modern and do not leak and look nice, but for $20,000.00, I would say they are just average.
    Because Rick is so nice we were not overtly specific on the final price, and that was our own fault. In the future I will not allow a contractor to be as vague about the the price and leave things too open ended, that was my fault, but still disappointing.
    I would say I was left feeling like I overpaid for something because I could not do it all myself, and was just glad to have it done, rather than being pleased and feeling like I received good value for my money.
    - Daniel B.
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Tile Installers in Franklin

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