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In Home Elder Care reviews in Framingham

  • D
    TLC NURSING INC
    I was very unhappy with TLC. I tried 3 different "homemakers" and had limited success with all of them. None of them appeared to have any experience whatsoever with dealing with very sick (or chronically ill) people. For example, none of them came in and asked what my limitations were and how I needed to interact with them in order to not worsen my condition. They all needed to be told in very fine detail exactly what should be done (and if their time ran out before they were done, they left). The need for such close supervision was a problem for me since I could barely stand upright and stay awake and the longer I did the worse my condition became. I was also checking out services in case I am totally bedridden and out of it in the future and TLC would clearly not be an option. None of the "homemakers" know how to cook. The most competent homemaker was a 19 year old college nursing student who had no experience cooking and looked a bit queasy about folding clean underwear, but at least showed initiative. They told me that all homemakers know how to cook (I asked repeatedly each time one showed up that clearly didn't), however one thought "take the outer wrapper off the frozen pie shell" involved removing the tin pie pan; another almost cooked something with the paper wrapping from the yogurt inside the mixture about to be baked, and none of them had ever made a stew or knew what "brown the meat" meant. So none of the "homemakers" knew how to cook. When I asked what they cooked at home (I was flexible; I just wanted some pre-made meals ready to heat), none would tell me. ** All of them wanted me to tell them step-by-step what to do and how to do it. The two better ones let me sleep in between waking me for instructions; the other one insisted I stay awake and upright and supervise everything she did which totally defeated the purpose of her being there. The service is inconvenient and unresponsive, except during very limited hours. This business has no operator and no voice mail. And you are not allowed to exchange phone numbers with your assigned homemaker. So if you find out the evening before someone is due to come to your house that you don't want them, you are supposed to wake up at 8:30am when they start work to tell them. There is no way to leave them a message. This is rude and inconvenient for their clients and their staff. I paged the on-call person and insisted they contact the employee rather than wake up at 8:30am or give someone half hour notice that they weren't needed. I think that's extremely unprofessional for a business in this day and age (forget them having email; there's none of that either)!
    - DIANE R.
  • A
    Michael J Coppola
    Michael is an excellent and highly trustworthy and competent caregiver. He provided a great level of service.
    - Ethan T.
  • A
    Michael J Coppola
    Michael was an exceptional 24 hour live in care provider. He is dependable, honest, trustworthy and knowledgeable.  I highly recommend him.
    - Ethan T.
  • A
    MetroWest HomeCare & Hospice
    They were very knowledgeable, and they knew what they were doing. They did a good job.
    - Lynn M.
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In Home Help Services in Framingham

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