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Car Dealership reviews in Framingham

  • A
    Scott The Car Guy & Mabuchi Motorcars
    I was dreading the process of buying a new car and then I heard about Scott. He does exactly what he says he will do. First he helps you decide the type of car that you need, then sets up test drive appointments. This means you can skip the whole sales pitch you usually get when walking into a dealership. Once you decide on the car that you want, he does all the negotiating!!!
    If you don't like doing that sort of thing, this is awesome! Finally he comes with you to sign all the paper work. I'm not sure I would have been strong enough to withstand the sales pitch you get at the end if Scott hadn't been sitting there with me. During the entire process I felt like someone had my back and something I thought would be super stressful wasn't. I highly recommend Scott.
    - Cindy W.
  • A
    Wellesley Toyota
    They were right down the street and they were excellent. The sales person is no pressure. He is very upfront with me. He reminds me of what to deal with because I went to three different Toyota deals and this particular Toyota deal tells how we don't work permission which is a huge difference. I highly recommend this to people that who are looking for a car and don't want to deal with that. It was a really good experience. An identical car that I was going to get at another Toyota would have caused me $4000 advance, and I would have paid $568 a month. At the Wellesley Toyota, it was $1500 down, and I am paying $450 monthly which is huge difference.
    - James M.
  • C
    The car was fine and the price was okay with a bit of negotiating to be sure I paid what they listed the car at minus my trade-in.
    The car was not ready when promised, not inspected on pick up, and the financing paperwork was not complete when expected.  The sales calls were unrelenting by different sales people.  But once the deal was confirmed, I was told I could wait two hours to get the care inspected.  
    I felt like the sales staff managers don't respect the experience of car buyers to understand the process and be able to use the services of banks, the registry and private mechanics to perform all of the services available at the dealership.  I've bought and sold more than 25 cars in my life, and never been treated quite as poorly as this.
    - Christine B.
  • F
    Dealer and his manager said they would not honor the pricing through AAA even though the told me that they would before I went to buy my car. I did not like being lied to since AAA said they would honor the price,
    - Frances B.
  • A
    I bought this car , 2006 Chevy Impala, from Durand In June 2006, and have been bringing it to that dealer for all service and repairs. For the first 3 years the car was covered by factory warranty so the only cost was oil, lubrication and filter changes.
    For the next 3 years it was covered by extended warranty from GM, which cost me about $1000 a year. I got my money's worth for that and more. From June 2012 I had to pay for repairs, the most expensive being coolant pump replacement. I chose the most expensive option from GM, covered by lifetime warranty, for about $588.
    Durand was always prompt and repairs were done well. They provided a loaner car without charge for all repairs which could not be completed while I waited.
    - George H.
  • F
    Purchased a new car from Wellesley Mazda and within a few days of ownership I had a tire blow out.  This was while the car was on its first tank of gas, 300 miles in.  The tire had been cut near the rim with a sharp knife most likely due to the removal of plastic when the vehicle was delivered.   The dealership in no way wanted anything to do with replacing the tire unless I paid their retail tire replacement fee or their $700 5 year road hazard plan.  But it is obvious that the tire was damaged prior to purchase.  When I confronted the general manager and demanded that the tire be replaced free of charge the manager promptly asked me to "have a nice life" and "get off of my lot."   This was remarkably rude and shouldn't happen to anyone.  The dealer clearly does not stand behind their cars, no matter how recently they rolled off the lot and are very quick to dismiss a customer and to be very rude.  Mazda corporate apologized but would only offer compensation in the form of dealer gift cards, which is rather useless to someone who would never set foot in a Mazda dealership again.
    - Michael C.
  • A
    Village Subaru
    After a bad experience at Ira Subaru and visiting one other dealership as well, we went to Village Subaru at the advise of our neighbors who have bought several cars there. I was immediately impressed. It's a smaller dealership with a modest, clean (albeit somewhat cramped) layout, which tells me that they're not blowing a lot of money on overhead. We met by chance with Anthony Romano. He took us on test drives in 3 different models. There was zero pressure, and in fact his laid-back, nonchalant approach was a bit disarming, and helped sell the car. We left and 10 minutes later called to put down a deposit for an order on a 2012 Impreza.

    We knew there was going to be a several-month wait for our car to arrive, but Anthony was always quick to return phone calls and update us on the progress of our vehicle. When the car arrived and we went in to pick it up, the final price negotiation went very smoothly. Anthony didn't play games - just a quick check with his sales manager on the price, and that was it. The finance person was really nice too. Very painless process.

    We've had the car in for minor service things a couple times, and overall the process has gone pretty well. One of the service guys was a little prickly, but another younger guy was totally helpful, helped me set up the Bluetooth in my car, etc.
    - William F.
  • A
    They are very fair and pleasant.  They have done a good job for me when I have needed it.  They also gave me a loaner for free when they repaired my mirror and I kept it when they took longer than expected.  They also send me reminder emails regarding my routine maintenance and after the service to give them feedback.  If the experience was less than perfect they always want to follow up with you.
    - Heidi C.
  • A
    I probably paid more than I should have because I don't know how to negotiate. They are pretty responsible. I've bought a car from them in the past. They are pretty good. I like that they have a service that if they have the car for the day, they will drive me wherever I want to go and pick me up so I always have a ride to get around. Their client service is pretty good. I would go back to them again. I have enjoyed my business with them and that is why I went back.
    - Kathy S.
  • A
    Herb Connolly Acura
    They were very nice people to work with. They made buying a car the easiest it has ever been for us. Whatever we needed them to do to makes us comfortable with the sale, they did. They were fair in price. We like their service department very much.
    - SALLY R.
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Car Dealerships in Framingham

Companies below are listed in alphabetical order.

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  • 128 VOLVO

    614 NORTH AVE
    Wakefield, Massachusetts